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"Front desk staff was very nice and friendly. The rooms were fine the TVs had a problem we had to call for help to get it to work. The swimming pool had towels all over it kids pushing jumping in squirting squirt guns towels were all over the workout equipment in the fitness center. 12 people in the hot tub."

"Loved the Artist room and the view! We stayed an extra night we loved it so much. We tried to use the pool but many children were down there. Had weird charges show up on my credit card at checkout. Hotel took care of them promptly! We would stay here again."

"Stay was fantastic"

"Beautiful property, and setting. Little overpriced for the area."

"I had to switch rooms because level 2 is smoking rooms, and the smell travels up through the vents to the 3rd floor. Specifically the vent it came through and smelled so bad. However, the staff was very quick to make the situation better so may allergies were not bothered. The rooms are clean and comfortable. The bathroom is clean but I will say the tub has a bit of peeled paint or chips but … everything else is so wonderful including the pool. Love staying here so much!"

"Everything was great."

"Great hotel out of downtown. Very convenient. I would be back!"

"My favorite place to stay in Santa Fe! Close to The Plaza and Tomasita's. I'll stay here again for sure!"

"Thanks"

"The location was very convenient. We lost a necklace there. The necklace was my mother’s and very sentimental . I called twice to locate it but each time I called, I did not get a call back:("

"We were met with courteous staff and our accommodations were spacious. Got va great nights sleep, will definitely come back for a longer stay. Took advantage of restaurants and shops in walking distance. "

"Updates are nice. Place was clean and quiet. Full, hot breakfast. Nice area, walkable to the rail yard. Plenty of parking"

"Great location and relaxing pool."

"N/a"

"Loved the aesthetics and ambiance of the Hotel Willa. Will definitely be back!"

"Very hard getting the shower gel, shampoo and conditioner squeezed out of bottles! I would suggest bringing your own."

"It says restaurant and bar but the hotel had neither. Our rooms weren’t ready at 3pm when we checked in. I had messaged the hotel twice, several days before checking in in, and they never responded to either message."

"The staff is great. Drove to Santa Fe from out of state. Arrived early (4hrs.). Staff said no problem parking in garage. Also informed me my room was ready and for a small fee I could check in early. After a long drive it was great to get settled in my room. Staff provided a map of area, helpful advice for places to eat, and was always available when needed."

"We had a wonderful stay at hotel Encanto during our two nights stay. The room was clean and the bed super comfortable. We loved the tile bathroom floor and the toiletries left in the bathroom. And they will be upgrading to the larger bottles of shampoo, conditioner, and body wash in the shower area too be greener and not waste product. We absolutely loved the pool and hot tub area. Beautiful landscaping, so many areas to sit and relax. A gas fireplace and a gas fire pit also made it very...

"This is an iconic hotel on Route 66. We arrived late, we were very tired from traveling all day. The hotel is very busy. They were accommodating, we had an issue at the restaurant with seating. The restaurant manager came out and was very nice and seated us and made sure we had everything we needed. They were busy but many tables were available, but would not let us sit down initially. They have a very old elevator and you have to pull very hard to open it. This hotel is decorated beautifully....