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"Stayed in 4 separate Heritage properties on this trip to New Mexico, and by far this was the most well maintained and with the most helpful staff. Great location."

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"Property was great, dining option in the hotel was horrible. Service was slow and staff not very helpful."

"Beautiful location."

"Great Location, Wonderful Staff, but Seriously Neglected I really wanted to love this hotel. I traveled with a group and saw several other rooms. Mine was by far the worst. My advertised downtown view? A wall. Literally. The room smelled musty and showed significant deferred maintenance. Of three windows, only one opened, and it wouldn't close. The tiled bathroom floor was so spongy beneath my feet that I genuinely wondered if I'd fall through. Not kidding. The toilet required three flushes...

"We selected this hotel primarily for the outdoor hot tub so we could enjoy the Mountain View with Fall weather. Upon check in we were advised that the outdoor hot tub closed the week before for the season. This should be listed on the hotel amenity information as it was a huge disappointment. The indoor hot tub is not what we came for. The other deciding factor in choosing this hotel over one in the downtown area was the convenience of the hotel having several restaurants. However, the...

"Breakfast is good"

"Great property -- very good pool, shops, location, etc. Rooms a little rundown. Valet and bar staff excellent. Front Desk staff could use some training (sitting on facetime, had to pry out info re: coffee, pool, etc when we checked in, and was met with a blank stare)"

"Handy to airport. Basic but clean and comfortable. A good $ deal."

"Na"

"What was likely once a 5 star resort is definitely no longer due to incredibly understaffed housekeeping and maintenance staff, and a front desk staff that is either incommunicative or uncaring. Discarded room service cups/plates/trays left outside of doors for days on end only to be removed when we flagged them for staff, our suite had broken blinds, torn and stained upholstery, a broken toilet seat. Very hot and stuffy so we turned the AC on and were kept up all night with an incessant...