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"Room key never worked more than once. Shower was filthy."

"I had to leave a day early because when we returned from being out that day a couple were fighting. They were cussing and yelling at each other. We had a room with an adjoining door so we just left at 8 pm that night. The first night was great."

"I love staying at your hotel the staff was wonderful I always say when I’m traveling."

"Great customer service"

"As a historically important hotel, it is well-maintained, and I liked that the lobby and building's appearance which differentiated it from hotels in other areas, gave a very unique experience. However, it seemed that some training for the staff was necessary. I think the employee's attitude of not even looking at the customer's face when asking something at the front desk was not in line with the dignity of this hotel."

"Great property. Good onsite food and the top of the property views are amazing. Great experience. Wish we could have stayed longer to use more amenities."

"The rooms are updated and fairly nice. But the colors are dark and the lighting is bad making the rooms very dark. There was not a refrigerator. The pool area was nice."

"We liked the property, unique and very clean. Didn’t like that the only option that was given to us initially was valet parking, the after speaking with gal at check in counter, we were able to park nearby for no additional fees, thank you!"

"It was a really nice hotel! I like that they personalized the TVs in the suite with my name."

"An excellent experience. We will return."

"k"

"Pool spa was not heating. Need a convenience store in hotel to buy water toiletries etc. otherwise great property and we will stay there again."

"Lovely place to stay."

"The front desk staff was very helpful. The breakfast was good. There are only 2 elevators and one was not working which made it difficult for the staff and guests to get around each other when cleaning staff was moving the cleaning carts. My room had a sectional couch that was badly stained(didn't want to sit there), and carpet with gum that was now part of the floor. The refridgerator was so loud it made it hard to sleep. Room grossed me out though because of the brown stains on the couch and...

"👍"

"Totally unique property huge amount history wonderful people absolutely recommend will be there next time"

"Clean room and the staff was super helpful and friendly. Very pet oriented."

"Excellent overall!!"

"Nice room, but loud heating/cooling. Excellent breakfast. Friendly, professional staff."

"Cute hotel. Great breakfast. Construction around the hotel made getting there and leaving slightly difficult, but not the hotel’s fault. The hotel is aged, but quaint. Front desk staff were very friendly. Didn’t use the pool, but the pool area is small, and the parking lot is small, but didn’t have a problem finding a parking while we were there. Overall a good little hotel to stay at while visiting Santa Fe."