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"The remodel proved an improvement to Mills Falls. I stayed at Chase house this time around. And was not disappointed. The new mattress, pillows and towels were fantastic. I also loved their new line of toiletries. The building is quiet (but I did stay here in the off season)… and I appreciated the hotels amenities. We visited the Spa and pool at Church Landing (same business-but on the other sidebar the street). All of our treatments were relaxing and enjoyable. As was the spa locker room/ relax...

"Parking was excellent. There were so many excellent choices for breakfast and the hours for breakfast were very convenient whether you are an early riser or sleep in for a bit. The water park pool is safe and fun for littles, but if you want a pool for swimming; this is not it. Very clean rooms with super comfortable beds. Very pleasant and helpful staff. "

"The room was very clean, so no complaints there. My main issue was the noise, I could hear everything happening in the room next door. The pools were extremely crowded, and while I don’t mind kids having fun, both hot tubs (indoor and outdoor) were filled with kids as well, so there wasn’t really an opportunity for adults to relax. The air hockey table was broken and not all of the arcade games were working, which was disappointing. On a positive note, breakfast was phenomenal and the service...

"Amazing "

"Beautiful place. Courteous staff. Upgraded us to Presidential wing. Nice surprise! "

"Older place yet clean. Bathroom lacked vent and steamed up very quickly. shower head was harsh with little adjustment. Koi pond was cool. Pool and spa were okay. Breakfast was great. Desk staff were very friendly."

"Pool and hot tub clean. School vacation week, lots of kids. Staff friendly. "

"Great place to stay. Clean room and friendly staff. We have stayed here several times since is a pet friendly property. We can definitely recommend staying here."

"Yes- pool was great! Hot Tub great! Only suggestion I have is - get shuffle board equipment back, we love to play! Also- should serve coffee in lobby, especially late morning and late afternoon!"

"Everything was perfect i can't wait to come back again "

"Very clean, comfortable, excellent for a big family"

"Only issue was the arcade. Ate $6 and nothing worked. Other than that, this was one of the best hotel stays I’ve ever experienced. Beautiful hotel, STUNNING views, incredibly kind staff. Wish we had stayed longer!"

"Very friendly staff, great location with a beautiful Mountain View, great food nearby. Recommended!"

"I checked in to a room and within an hour, another guest walked into my room with card access. When I addressed this with staff, they blamed the previous guest for not turning in their key when they requested a room change. I was told their policy was the guest would leave their key in the room when they leave which I find to not be appropriate since they more placed responsibility on the previous guest. There are several opportunities in which the key can be deactivated including when I...

"Beautiful historic hotel staff is great. Everything is as it should be."

"Had almost everything we needed. Had a wonderful time and I will definitely book again "

"This is the second time I’ve stayed there and it’s in a great location and the staff is friendly"

"Room was clean and comfortable, staff was friendly and accomodating"

"The phone is broken in room 336. Could not use it to call lobby or valet"