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"We have a beach front view and the service was great. Room service was fast and all staff was attentive and respectful. Best Hard Rock I’ve ever stayed in."

"Absolutely loved the resort. The staff was exceptional. So kind and friendly and we were constantly offered rides in the golf cart while we were in the lobby and walking around the resort. Our room was so clean and it was cleaned daily always with new towels and a restock of the drinks in our fridge, and the shampoo and body wash smelt SO GOOD, I’m trying to find it for my house lol. The food options were pretty good, I would say the Mexican buffet for breakfast and dinner, especially dinner,...

"My only complaint is my room was not refilled with bottled water. The sign on the mini bar said it was restocked every 2nd day, on day 4 I had to call and ask for it."

"Place was beautiful and clean. Staff are so friendly and helpful. Nice place to relax. Activity for kids and nice shows in the evening. Would go back"

"Staff make you feel at home, all restaurants and buffet have great options and different tastes. Great places to relax and enjoy nature within the property+ the beach is awesome."

"Beautiful property with lots of happy helpful staff . Beach is fantastic and the food is good, everything you want"

"Beach is far, get use to be riding hotel transportation or walk"

"La alberca y servicio excelente"

"This place surprised me in a very good way! I read reviews and I was a little hesitant about it. I had a wonderful time at Dreams and Secrets. Service was excellent! Happy staff always w a great attitude! Food was great! All restaurants were delicious. All amenities were great. Staff way friendlier than Secrets Akumal for sure! I highly recommend this hotel. I will be coming back for sure. "

"La comida excelente, Albercas y playa excelente Servicio excelente!!"

"I like everything I’m ready to go back"

"Hotel esta hermmoso todo muy bien.10 de 10"

"EXCELENTE HOTEL, AMBIENTE FAMILIAR Y GASTRONOMÍA BUENA AUNQUE LE HACEN FALTA MÁS OPCIONES PARA CENAS."

"Food was not the greatest- not all the restaurants were open every night- entertainment was minimal- overall was not clean."

"The pool was great and nice size rooms on ocean front. The beds are horrible. If you like sleeping on a very hard firm bed then you will love it. I couldn’t get comfortable the whole time I was there. I would recommend new mattresses."

"Excelente servicio de todo el personal y las instalaciones muy bonitas "

"todo perfecto "

"Our suite was clean, though there were a few small things that could use attention. Overall, everything was okay. The staff experience was mixed—some employees didn’t have the best attitudes. It may have been due to the heat, but regardless, customer service should remain a priority. Guests should still feel welcomed and treated well. The resort is definitely family-friendly. The kids had a great time and really enjoyed themselves. The pools were clean, and the bartenders did an excellent job...

"Los Picos Bucerias was awesome. We stayed on the 6th floor hotel room overlooking the ocean and enjoyed the views and amazing sunsets. The restaurant was excellent and the drinks were great by the pool. We would recommend this hotel to anyone. This hotel is a short walk to Bucerias market and many excellent restaurants with great food choices."

"Incredible service. Wonderful experience "