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"We have a beach front view and the service was great. Room service was fast and all staff was attentive and respectful. Best Hard Rock I’ve ever stayed in."

"The service was excellent. Each staff member was pleasant, happy and most helpful. They took the extra time to make sure you were happy. The pools and lazy river were excellent and made the hours pass quickly. Food truck was amazing! Such tasty eats there. The golf cart drivers always checking to see if you need rides. Everyone was fantastic!"

"Beautiful property. Nice rooms. Very clean. Food very good. Small pools. Lotsa of loungers and shade. Nice beach. Can't make reservations for restaurants but not a big deal. Always got in. Waited with a puck when necessary. Resort wines were decent. Bar carts come around pool but blended drinks omly at the actual bars. The 1 beach towel a day is ridiculous!!! Can't switch them out for the next day is ridiculous 🙄. Have to wait til 9 a.m to get them. Towel people were very unfriendly and rude...

"Amazing everything.. place, hotel, food, etc . Highly recommend"

"Place was beautiful and clean. Staff are so friendly and helpful. Nice place to relax. Activity for kids and nice shows in the evening. Would go back"

"Si visitas este hotel te aconsejo ampliamente la experiencia del circo soleil ludo. Pienso que es el mejor espectáculo de soleil que he visto en diferentes países. El hotel excelente en cuanto a higiene y las habitaciones muy agradables."

"Beautiful property with lots of happy helpful staff . Beach is fantastic and the food is good, everything you want"

"This place surprised me in a very good way! I read reviews and I was a little hesitant about it. I had a wonderful time at Dreams and Secrets. Service was excellent! Happy staff always w a great attitude! Food was great! All restaurants were delicious. All amenities were great. Staff way friendlier than Secrets Akumal for sure! I highly recommend this hotel. I will be coming back for sure. "

"La alberca y servicio excelente"

"Excelente hotel! Definitivamente volvemos"

"I like everything I’m ready to go back"

"Hotel esta hermmoso todo muy bien.10 de 10"

"EXCELENTE HOTEL, AMBIENTE FAMILIAR Y GASTRONOMÍA BUENA AUNQUE LE HACEN FALTA MÁS OPCIONES PARA CENAS."

"Food was not the greatest- not all the restaurants were open every night- entertainment was minimal- overall was not clean."

"todo perfecto "

"Excelente servicio de todo el personal y las instalaciones muy bonitas "

"No pool side seating wasn’t good. The breakfast was good though. "

"Our suite was clean, though there were a few small things that could use attention. Overall, everything was okay. The staff experience was mixed—some employees didn’t have the best attitudes. It may have been due to the heat, but regardless, customer service should remain a priority. Guests should still feel welcomed and treated well. The resort is definitely family-friendly. The kids had a great time and really enjoyed themselves. The pools were clean, and the bartenders did an excellent job...

"Incredible service. Wonderful experience "

"Los Picos Bucerias was awesome. We stayed on the 6th floor hotel room overlooking the ocean and enjoyed the views and amazing sunsets. The restaurant was excellent and the drinks were great by the pool. We would recommend this hotel to anyone. This hotel is a short walk to Bucerias market and many excellent restaurants with great food choices."