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"Expedias room photo of lake view room showed a balcony . Our room was on only floor with no balconies and request for high floor ignored. Picture of same type room at hotel’s website did not show a balcony. 😬"

"Clean and convenient, nice staff."

"It was a great stay. Free wonderful upgrade on room. Clean, nice spacious room, great bed. Nice breakfast. Wonderful staff."

"Enjoyed relaxing at pools"

"Gracias por un lugar tan maravilloso , volveríamos una y otra vez."

"Muy elegante en la parte del lobby y restaurant en la entrada gracias"

"Two complaints. We arrived about 1:30 a.m. on September 11, 2026. The lady at the registration counter could have used an attitude adjustment. That morning the housekeeping staff tried to enter the room 5 times, once while I was in the shower. They reminded us several times about the checkout time. There should be a system where cleaning staff is advised when a guest has checked out."

"Property was clean staff was very helpful. Great restaurants and pools!"

"Great experience!"