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"One of the staff members was very mean to my family and I"

"girls serving breakfast had their hair in everything and knew it.. actually laughed when another guest told her about it."

"Loved the easy access to the Mall of America. Worked perfectly for my grandkids. Only downfall was the pool was under renovation."

"The staff was friendly and over whelmed. It took too long to check in. My room didn't have a coffee table which I had that room before and it did. The tables at breakfast at both days I stayed were dirty. I stayed at this hotel on vacation for four years in a row and have seen better but, I would come back."

"Check in process was slow. Rooms clean."

"We always stay here when in the. Metro area. It is consistently clean and comfortable. it is quiet, has good food and drinks and a great location."

"When I arrived at 11pm there was no one to greet me (there were people there but not sure what they were doing) and when a person did come to check me in I did not feel welcome and it took a while. Overall as a single woman traveling I was not feeling safe in my first visit here. As a result I did not sleep well. When I awoke, the shower did not get warm after leaving it on for many minutes. Upon leaving, staff was GREAT. The woman at the desk was welcoming and when I told her about the shower...

"I would stay again. Helpful staff. Love the kitchen so we can make our allergy free food. Parking is free but a bit of a pain across the busy street. Great location. Great breakfast too! Dog friendly and most of the shops in Duluth are dog friendly too! Many restaurants around in walking distance."

"Air conditioning didn’t work they sent the maintenance guy who said he fixed it but it was 76 degrees all night … All other areas in the hotel were hot. Also my room smelled like it had been smoked in at some point."

"One of the best hotels we stayed at and so close to the ballpark!"

"Great place"

"Pierre the front desk manager was very helpful and nice to talk too. The place was very clean and convenient. Would stay again."

"The hotel was nice. However. I was supposed to get a room with a tub. When we got to our room. The room that we had didn't have a tub in it. Called the front desk. They stated that there was nothing that they could do due to the hotel being booked up. Which I get. But no offer of"

"Warm pool. Spacious hot tub. They honored my ADA request for first floor room. They had a luggage cart."

"Nice place to stay."

"Room was very clean. Location was great. Bed was comfortable."

"Exceptional location, spotlessly clean, charming decor, wonderful breakfast. Pleasant staff. Our favorite place to stay when visiting Duluth!"

"Everything was dusty, they are remodeling"

"Clean rooms"

"Rooms were clean and the customer service was excellent."