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"Room was quiet, clean and spacious. Nice breakfast. Front desk staff was friendly. Shuttle was convenient. Didn’t use the pool but looked like fun. Only complaint was that I wish check-in was a little earlier."

"Place in halls and lobby extremely hot. Restaurant in place are very high priced. And could use. More seating in the arcade. Area. And better air movement. In the pool. Way too hot in the pool area also. Shouldn’t charge for parking. Pay enough for room and extra"

"The hotel was nice and clean. I was very disappointed that I booked this hotel because there was a pool and upon arrival there was a sign saying that the pool was closed until further notice. It was convenient with it being attached to the mall."

"Affordable!!"

"Rooms are very clean check out at 12"

"Only had a short stay but the air was out in the lobby. Not sure if that is fixed. If your staying here in the next couple days from 7/9/26 call to verify. The rooms are really big! awesome. EXCEPT... they have used something to cover up the smoke in the room from someone smoking. Need to do a deep clean/odor eat and replace filter in hvac if possible."

"The property was nice and kept clean."

"Very comfortable, clean and quiet. Popcorn bar and breakfast items were nice perks, as well as the parking garage. Great location for accessing the Lakewalk and bike trails."

"Great location, very clean rooms and facilities. Great restaurant attached. The swimming pool was a hit with the kids."

"We have visited the Hyatt many times over the last 10 years and both the service and upkeep of the facility have gone down hill . The front desk is chronically understaffed, usually just one person, even on a busy Friday night. The front revolving door is routinely out of service as is at least one elevator. The Hyatt’s best feature is its great food and drink menu and service."

"We really enjoyed our stay at Sonsta and I will definitely book the same hotel next time"

"Very clean, comfortable beds, A/C."

"Our stay had a rough start due to an unpleasant interaction with one of the front desk associates. However, a later encounter with a different associate completely turned things around. They were exceptionally friendly, welcoming, and professional, making us feel valued and helping us put the initial experience behind us. We also truly appreciated the hotel manager reaching out to personally address our concerns. That level of care and commitment to guest satisfaction made a lasting impression....

"great location"

"Provided a very good breakfast with abundant choices. Shuttle service is quite accommodating."

"Mucho limpio!"

"Room was clean and staff was professional."

"Very good"

"Clean"