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"I stayed at Hotel Xcaret from July 12–17 with my family. This was a vacation we had been looking forward to for a long time, and we arrived with high expectations. Unfortunately, our experience was very disappointing. We booked a River Jump Suite, and while we were given that room category, the river outside our room was so dirty that my two teenagers refused to jump in. That is how our vacation began. My husband immediately went to the front desk to request another room, but we were told there...

"New hotel other than the meat restaurant, food was excellent."

"Clean room & food was good."

"Staff were courteous, everything work well, the food was excellent. Enjoyed the beach as much as the pools. I can't wait to go back, I will stay in the same place."

"Súper grande, muchas actividades divertidas, buena comida, vistas marinas increíbles, la playa para no meterse ( peligrosa), lo que no me gustó el olor del baño y sus cañerías les falta desodorantes."

"Increíbles las instalaciones, muy bonito todo, las habitaciones amplias, limpias, la playa muy rica. La comida puede mejorar la calidad, el restaurante encanto no está rico. El buffet muy amplio. Si volvería y si lo recomendaría."

"Everything was amazing besides the AC not working on the rooms. And by not working I mean it was barely blowing any cold air. We were sweating all night long and not able to sleep."

"The entire resort was great 👍"

"Perfect place to relax"

"Nothing to say about bad thing"

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"It was amazing from the beginning to the end. The staff and amenities all great! A place very well recommended"