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"Beautiful Experience"

"Entertainment staff were awesome. Very fun guys. Entire staff was very friendly and helpful."

"Had an okay experience next time will I go back nope food was okay. In the adult pool/bar area there was a girl name Perla super rude made a face and would do ugly hand movements."

"Todo fue excelente las instalaciones muy bien conservadas la comida muy buena y muy bariada y el personal muy atento"

"Food no good"

"It was really fun. Only thing I disliked is the pool closing at 6. But that’s a riu standard that I wished changes!"

"Didn’t like the rooms, were dirty and old and there was a sewer smell anytime we showered."

"Beautiful is an understatement"

"The suite and pools were fantastic. There is a pool option for everyone- beach like zero entry, calm, shallow and kid friendly, lively, swim up bar, etc. No shortage of options. Our Penthouse 2 bedroom corner suite couldn’t have been better. Staff were great and attentive. Kid’s club space and staff was amazing. Our kids loved it and gave us some down time without kids as a part of our stay, not an added cost - WOW. The beach was more for view than use as the seaweed across Cancun has become a...

"The Spa is super"

"I did not appreciate not being treated the same as other guests. I was there celebrating an anniversary & was asked twice if I was celebrating anything special. I saw happy anniversary banners on others doors but nothing on our door. I also did not appreciate being tricked into going to sit & waste 3 hours of my day to become a Hyatt member. My husband & I were told we were going to check out the property & have breakfast. That was not the case. When we got there we had to sit through a lengthy...

"We loved the trip. Everyone was helpful front desk Stephany was so nice the message from Jessica Octavio in sales. Room service every morning was amazing. Thank you 💙"

"just all around amazing. i’m lost for words and i don’t have any complaints"

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"Good"

"With so many people around, some of the fruits and seafood were surprisingly not fresh."

"I love that it was very clean and the staff was amazing. Sadly!!! I rented a cabana and it was very small and very uncomfortable. Not worth its prize!!! Also, the pool was very warm!!! Very hard to enjoy."

"Clean room and felt very luxurious. Would stay here again and for a longer period of time."

"Great vacation. The property was clean and staff just the best."

"Excellent time"