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"Staffs are friendly but not very helpful"

"Wv"

"Beddings were not very clean. Nice food."

"Absolutely beautiful!"

"Every was fantastic"

"Staff were amazing, great food, and everything was clean"

"Well maintained."

"The resort itself is beautiful, but unfortunately the service did not meet the expectations of a five-star all-inclusive property. We experienced several service issues throughout our stay. Room service on our first night arrived more than two hours late after we had already canceled the order, waking us at nearly 2:00 a.m. Housekeeping also removed our bathrobes while we were still checked in without any explanation. Our dinner at Encanto was disappointing due to an unprofessional server who...

"The property overall was beautiful and clean. I loved how there were plenty of activities to choose from BUT I did not like that it was not inclusive. If you wanted to do bowling, the arcade, the escape room, or the F1 immersive experience you had to pay an extra fee. The spa services were also extra and I feel like they were extremely overpriced, I’m from NYC and spa services are significantly cheaper compared to the resort. The resort is also not in the main Cancun hotel zone so you are...

"My first time at Moon Palace after staying in other hotels in the Zona Hotelera. Other for the beach not being swimmable, everything about this hotel was amazing: the service, the staff, amenities, food. Everything also very clean and organized."

"The resort was beautiful. There are two things that I had an issue with. The bed was not comfortable at all. There were dips in the bed, worn mattress. Second, five restaurants each day one or two were closed. Not a good idea. Limiting options for dining. Staff was friendly and drinks were good."

"It was a good experience."

"This place was a MAJOR disappointment. 1) The SMELL. It just smelled BAD. I thought initially it was all the seaweed, but one day I walked out far past my bungalow, and the water became much clearer. Near the bungalow, it just looked, funky, and SMELLED. I discovered upon returning home, that the expansion of large hotels has put a strain on the sewer system. I searched DuckDuckGo for: "Playa De Carmen sewage issues", and this was the result: "Playa del Carmen faces significant sewage issues...

"Overall, we had a fantastic family vacation at the Nickelodeon Resort Cancun. The resort is beautiful, the rooms were clean and spacious, and the staff was incredibly friendly and attentive. The water park, pools, and character experiences were absolutely worth it—our kids had the time of their lives, and there was always something fun to do. The standout surprise was the sit-down restaurants. Every meal we had there was excellent, with great service and delicious food. They definitely exceeded...

"Absolutely the best hotel, Casa Las Tortugas, in the best vibey place, Isla Holbox"

"Todo muy bien súper recomendable"

"Our stay was absolutely wonderful! Everything was perfect from the moment we arrived until we checked out. The hotel was beautiful, clean, and the staff made us feel truly welcome. A special thank you to our waiters, Jaime and Saturnino, who provided exceptional service throughout our stay. They were friendly, attentive, and always made sure we had everything we needed. Their professionalism and kindness made our experience even more memorable. We had an amazing time and would definitely stay...

"Todas las instalaciones y la atención es increíble. Pero desafortunadamente me tocó ir en temporada de lluvia y pude notar que son muy pocas actividades las que puedes realizar con ese tipo de clima. Las alternativas eran pocas y con poco límite de capacidad"

"I liked everything from the scenery, rooms, staff, food and the peacefulness"

"Hotel is very clean. The staff here were super respectful and helpful. The pool and beach were nice. My experience here at the Westin Resort and Spa was safe and welcoming."