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"The resort was beautiful and the main pool had the perfect view!"

"I stayed for five days with my husband. The hotel has a wonderful view of its beautiful beach and access to all places is very easy. This is the third time I've stayed at this hotel and I would do it again because it's nice hotel"

"everything was excellent but supposedly I had my room upgrade, but we got a two double bed that were uneven, so we had to cuddle on one full size bed, instead of a king size bed that we were supposed to get, very uncomfortable.my wife doesn't like to complain so I let it go, other than that, everything else was great. besides my wife eating something bad and got food poison and stayed in the room for last two days and not eat anything for 3 days, I don't eat meat, so we didn't eat the same kind...

"The best vacation we ever had! Great place & family friendly!"

"Pool was enjoyable. If I could change anything I would have some servers poolside for drink orders. All the staff were nice and very helpful. I will be back in July and look forward to another week of fun"

"Excellent resort all facilities are top notch."

"El mejor servicio"

"Todo estuvo excelente. Servicio, atención, comida. Una experiencia totalmente única"

"This resort is the one & only resort I’ve reviewed on here just because I feel like it deserves the hype! Staff was always so wonderful, kind, & helpful. The whole resort is STUNNING & so clean. We did the Elite club which was worth it to us for the private pool & cabana. The drinks were TOP NOTCH. By far the best inclusive resort I’ve been to!"

"Realmente todo estuvo muy bien, espectáculos, comida, atenciones, limpieza. Ningúna queja. "

"Need some remodeling "

"Everything was beautiful. Me and my partner had the best time for her birthday. I requested to have the room decorated and to have a cake. It was perfectly done. We were treated with the best care. "

"The food was of decent quality. I've stayed at other Riu hotels and was surprised that this one was not up to same standards. Over all hotel was nice and clean"

"Most of the front desk staff were unable to assist me with even the most basic requests, which made the entire stay far more frustrating than it should have been. Simple questions either took forever to get answered or were ignored altogether, and there was zero coordination between team members. It honestly felt like no one knew what was going on and I was left to deal with everything myself. Check-in set the tone immediately. I presented my driver’s license as proof of ID, which is standard...

"Work was great. The drinks were fine. Good burger was good. The kids had a good time. One complaint is the stores prices or merchandise is outrageous. $80 for a stuffed animal is a crazy ask for. They would make so much more money if they charged $20-$30 I would’ve bought four or five of those things."

"Everything was perfect and clean. Very kind, & kid friendly. "

"The staff was amazing! Beautiful property stayed here with my family"

"Amazing service and fine. Upscale restaurants. I didn’t want to leave. "

"Primera vez en Cancún y fue por mucho una experiencia gratificante. Todo el personal del Hyatt vivid grand island fueron muy atentos y muy cordiales. Una mención especial a Joss (José García) quien me asistió desde el primer día en el buffet, Eduardo en Dalia nos atendió de una manera increíble. El somelier Pablo nos dio un excelente taller donde pude probar 2 excelentes vinos de México. Todas las instalaciones muy modernas, sin duda está en mis planes volver. Una semana no fue suficiente....

"Great time, excellent bar tenders! Awesome food "