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"Overall, the stay did not meet expectations for a luxury resort at this price point. The first room assigned was extremely noisy and did not match the river view category booked. This was only corrected after three nights when we were moved to a higher floor in a different building, which was a much better experience. Certain floors (especially 3 and 5) function as transit levels between buildings, and hallway noise echoes directly into the rooms. For a resort positioned in this category, the...

"Absolutely loved my stay here! The staff was phenomenal 😁"

"Al on time great experience "

"Nos encantó todo , solo esperé q el mar sea más turquesa como son las bellas playas de Cancún . Pero en general la pasamos divino , comida rica , full actividades para la familia . Gracias "

"Despite an overall positive experience, it was disappointing to see the resort’s full potential overshadowed by the behavior of a group of intoxicated guests. Their loud noise, offensive language, and unruly conduct made it difficult to fully relax and enjoy the stay. This becomes even more important when traveling as a family, where you hope for a safe, peaceful, and welcoming environment for everyone. It was unfortunate because the resort has so much to offer, but that atmosphere took away...

"Clean room, friendly staff"

"Everything was beautiful,clean and great"

"Stayed at Xcaret Arte for my 24th birthday. Everything was a 10/10 experience . Best birthday ever . I cannot wait to visit again ! Thank you to all the staff for the excellent hospitality. Everyone was very kind and welcoming."

"Good"

"Very large property. Ruins, animals and beach..... all were fantastic. Park next door was amazing. All inclusive meals were on par with every other all inclusives."

"Siempre muy atentos a nuestras necesidades "

"Marlen helped me with chdckout, she was really helpful"

"La playa no es la mejor"

"Staff very friendly. Good quality food"

"Excelente lugar para quedarse y vivir una experiencia única. Restaurantes muy buenos, buen buffet, albercas, buen alcohol y muchas actividades, recomendado 10/10."

"Todo muy bien."

"It's a lovely property with hard working, kind staff everywhere. My room was comfortably appointed as was the outdoor seating areas of which there were many options. Brunch at the on site restaurant was outstanding. The concierge was helpful whenever I had questions. The hotel staff handled minor errors quickly and my stay was enjoyable. I'd stay here again. "

"All rooms have balconies, and I had a beautiful view of the golf course"

"I loved everything about this resort. Plenty of friendly staff by the pools to fulfill all requests quickly"

"Very nice resort - could have better tasting food and more top shelf alcohol options. Watch out for the timeshare folks lol!!! Would highly recommend resort"