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"stayed here in 2022, awesome experience. now with their mega expansion and not enough employees, not even a decent stay. list was too long. Stay somewhere else."

"Our room was always extremely cleaned every day. Staff is very friendly. All areas always smelled nice and was very clean!"

"Excelente personal. Muy amables y el hotel en buenas condiciones."

"Fui en semana de pascua con mi familia, la recepción fue buena pero tanto los botones que entregan las maletas y después los meseros estaban sobrepasados, traíamos niños y como no alcanzamos camastros por qué llegamos a medio día nadie nos atendía en la zona de albercas, no fue el único lugar donde se saturaba, también las cenas en los restaurantes no había lugar, tienes que reservar con 3 o 4 días de antelación, para reservar un camastro te levantas a las 6am para hacerlo y la playa no la...

"Property was very clean"

"Great stay for a reasonable price! 100% recommended if you're traveling with kids and family."

"We apparently traveled to Cancun wrong time of year. There was so much seaweed. There was no use of the beach. No swimming was allowed. The pools are fantastic. The staff was great. The food was amazing. Just sad. We couldn’t use the beach."

"The property was amazing. They do really pay attention to detail. The food was delicious very authentic. The buffet options were insane they had a lot. We opted out of the time share presentation."

"Resort is beautiful & very clean! The rooms are large and the bed was comfortable. We opted for the “Elite Club” access, but not sure it was totally worth the extra cost or even necessary. I will say that if you are looking for a “quiet/laid back” pool atmosphere the EC pool & pool bar is exactly that & might be worth the extra money. We never had any issues getting into any of the the restaurants, which seemed to be the case whether you were an Elite Club member or not. We felt our best meal...

"The buffet food quality is terrible and the dinner reservation process is a nightmare. After standing in a line for over an hour at 7am we managed to get one dinner reservation at 5.30pm during our whole 5 day trip. Its a shocking decision from the hotel to do things this way and leaves everyone very angry. Even the staff think its a joke. The hotel itself is lovely and a 5 minute walk to Xcaret. Also the Michael Jackson show that was on was fantastic. So if you can accept terrible food...

"I paid for an all-inclusive trip meeting. I don’t have to pay for anything, but what I paid for to get there I was unable to eat at any restaurant on the property due to lack of information provided by the staff of when to eat or where to eat or what to where to eat. I was giving information on one thing follow those instructions got to a restaurant only to be turned away due to lack of room, or I was underdressed when in fact, there were people eating that we were wearing the same thing I was I...

"El hotel está increíble para ir en familia, es la segunda vez Todo súper limpio Solo de esta ves a la primera, sentimos la calidad de alimentos bajo un poco"

"The location of the hotel by the beach is good. It is however across from a water treatment plant so the smells at the front of the hotel especially at nights was terrible at times. The food is mediocre at best, but the grounds and rooms are clean and maintained well. It is a decent place to stay but lacks activities after hours and does not offer room service. The pools are small but were never overcrowded."

"The food at the buffet is always good. The restaurants that require reservations are just ok. The staff is kind, friendly, and they make your stay amazing. The beach is small, but beautiful. This is my 2nd stay this year at this resort and i will go back."

"es muy familiar, mucha seguridad en albercas para niños si hay algún detalle rápido acuden a arreglarlo en las habitaciones "

"Deben mejorar el bufé "

"En general las instalaciones son buenas y el personal siempre fue ambable"

"Exceptional Hospitality and Family Fun at Hard Rock Los Cabos We recently returned from an incredible stay at the Hard Rock Hotel Los Cabos and cannot say enough good things about the vibe and the incredible level of service we experienced. If you are looking for a generous, high-energy resort that truly cares about its guests, this is it. Above and Beyond Service Our stay was significantly enhanced by our concierge, Andrea. She was absolutely wonderful—answering every question we had and...

"Great "

"If your looking for a location with a pool with a DJ from 1pm-8pm playing pop/house/edm/hip hop with swim up bar and rentable cabanas rooftop infinity pool with a grill making burgs tenders and lemon pepper fries , then walk down to activity pool trivia volleyball yoga swim Up bar cabanas , then 10 more steps to a full beach with swimable water jet skis and all the. This is your place food is just ok , hibachi. With lobster is well worth the $80 PP . Room service is prompt and nice but food...