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"Todo es casi perfecto. De pronto la atención del personal de botones y Concierge puede ser un poco desajustada con la atención del resto del personal en todo el hotel."

"esta bien , sus espacios son amplios pero desperdiciados"

"Staff was excellent. Food was great for a resort , plenty of options to pick from. Very clean. Only things we noticed that were more on the negative side was the drinks were pretty watered down and the rooms are quite dated. But overall for the price we paid we definitely recommend this resort . 8.5/10"

"Booked with Expedia. Arrived at the hotel and was assigned a personal concierge. In addition we received a room upgrade. No complaints. Restaurant bookings were available and the buffet was well stocked and very tasty. The many pools were clean and where most spent the time. A lot of very comfortable outdoor seating to eat, relax and socialize. Staff were well trained to be representatives of the hotel. Definitely a stand out. This property and experience exceeded all of our expectations....

"We didn't stay at Santa Fe as we moved to the palace but we did try there facilities "

"Sunscape is a beautiful hotel with an outstanding staff The food was good, especially the breakfast buffet at Ventanas and the Italian themed restaurant. The day and night entertainment was really fun, far better than we expected. I would say the only suggestion would be to improve the activities for tween kids. My 10 and 12 year old boys were too young for the teen club, but way too old for the kids club. They fell into a bit of a gap. They had a great time finding and playing with kids...

"We had great time."

"Un súper hotel"

"The resort was very clean and inviting. The pool was great! The poolside cabanas were an additional fee, but it was worth the extra cost. The staff was extremely friendly and helpful. There were no hidden fees. There was not much beach to spend time on but you could still go in the water. "

"Todo muy bien "

"The ride back to the airport the f"

"Di"

"was escorted off the premises the first day because my girlfriend and I had an argument - security was pathetic as I told them I had no where to go and did not know Mexico and they did not care - Mexico will never see me again ! PATHETIC "

"Everything was perfect and clean. Very kind, & kid friendly. "

"Ideal para familias con niños, el personal SUPER amable y si les toca la van con FELIX tienen la diversión garantizada. El agua de las piscinas es fria y el mar es feo :( la comida no está rica, pero tienen muchas actividades para niños."

"Dufjjfjekskd"

"Pool was clean and there was fun activities for kids. Nice big rooms that were clean and well maintained. Food was pretty good all around. If you have a good sensitivity you need to let them know and you'll receive a card to show at the restaurant."

"It was my first time in Cancun and this all inclusive hotel did not disappoint! Love everything about this hotel, the food were excellent, the staff were so friendly. We couldn’t ask for more. The hotel was so clean and well maintained. Appreciated all the activities as well. We also love the beach club! Very aesthetically pleasing and the service was 10/10! This hotel is definitely a lot laid back though. So perfect for adults who wants to relax. A huge shout out to Senior Raul from the...

"Hard Rock all-inclusive resorts are lively, high-energy destinations designed for travelers who want everything in one place—food, drinks, entertainment, and activities. The atmosphere leans more toward fun and social rather than quiet and secluded"