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"Restaurant options were great. It was also nice to have an outdoor pool in the city. The service/staff weren’t great. Not friendly or helpful at The Sporting Club, the pool or at the front desk. We paid for a room with a water view, which was nice. However, the room had no privacy, no closet and barely any sound proofing. Overall a decent experience but it could have been much better."

"Restaurant staff were very helpful. Front desk staff not very accomodating"

"Excellent service. Very clean. Staff was so helpful"

"Very nice hotel with friendly staff. Location is convenient for many Boston attractions, public transit, and Boston common"

"Great staff"

"Great location, clean rooms and friendly staff. We try to go every summer."

"Excelente!! Solo que si esta retirado de la ciudad."

"We enjoyed our stay there. The hotel is close to many historical sites. It was nice having a sports bar next door to watch the World Cup. The staff were very friendly. The filtered water stations and the 24/7 coffee was an added bonus."

"Great location"

"Second time in Boston and both times at the citizenM. I love the common areas, the breakfast, and the concept. The best part is that it's next to the TD Garden, which was very convenient for getting to the concert."