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"M"

"Everything was great"

"The "breakfast" that they offered were plastic wrapped pastries - not great at all. However, that's only if they happen to have them. Though the supposed time for breakfast is 6am-9am, it's really only "until they run out". When we arrived one morning at 8:30am, there was no food available. And they said it wasn't their fault because they just ran out. That's unacceptable when "Free Breakfast" is an advertised amenity. Also, the front desk employee was not very empathetic to the situation."

"Clean room, friendly staff and great location! Second time I’ve stayed here and I’ve enjoyed it both times."

"What a beautiful, old hotel right in the heart of downtown."

"All water parks are amazing . Just personal shower in the room was very slippery. Personal Showers in each room should get a shower mat ."

"This place was clean and middle of the shopping centers. Good spots for taking the train in three steps and it takes you everybody. Love the atmosphere. Everything was excellent!"

"Great location and service"

"Our first room wasn’t updated and was dirty. Our second room was ok. Only one bathrobe provided. The price wasn’t justified by the quality of the room or the service"

"This is a hotel that exceeds expectations—comfortable, clean, and unforgettable."

"convenient short drive from Boston with less traffic over Bourne Bridge. great location with pristine calm and warm water beach. great staff helping get settled on the beach with chairs and umbrella. fortunate to select room with patio first floor which was convenient. rooms were fine nothing scary or amazing. service at bar was quick. food services were slow and basic. great value"

"The chef at the restaurant prepared an incredible menu of delicious and exotic combinations that leave you wanting more. The prices are high, but the portions are large and leave you feeling that your exquisite dining was worth paying more."

"Excellent"

"This is my favorite place to stay in Boston good price clean rooms staff is beyond nice and helpful great area on the first floor that has coffee and teas with. Comfortable sitting area. Great place with great prices"

"Great location- clean- great staff. Breakfast was a NIGHTMARE. Empty bowls of food - food dropped everywhere- long lines for the toaster- only 1 boiled egg- no fresh fruit or yogurt. No seats dirty tables. For such a great hotel- the breakfast was a huge disappointment."

"Walls are thin .. here mini g cleaning crew but not a big deal.. not a deal breaker .. great location near mit , Harvard"

"We stay often, always great"

"I love how it has indoor and outdoor pool incase of weather or if the kids want to swim late night! They have video games fire pit you can make s’mores. The outdoor pool is smaller but still nice little bar outside. The restaurants were close Yarmouth house was excellent for dinner. I would definitely come back."

"My first time staying at a Citizen M was quite pleasant. The staff were super friendly and helpful. Beds and pillows were comfortable. The location is great and amenities were easy to use. Very European in design. Id happily stay here again."

"Wished there was a pool or rooftop, but plenty to do!"