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"Nice hotel and nice lobby staff, one big complaint I have was how HOT our room was. It was 81 degrees day and night, called staff 3 times to get it fixed but nothing was done. Left a day early because we just couldn’t stand another night."

"Nice hotel! The staff at the front desk were nice and helpful! The dining options are not very good for families with kids."

"Checkin was easy with very attentive staff present. The room was clean and the lazy river pool was fun as usual!!"

"The hotel lights and water went out so I was told I would get a credit by management. We checked into another hotel and I was never credited the leadership was rude and lack integrity."

"The first room provided to me smelled like mold; however, the hotel staff were very helpful and provided me a different room. The pool does not look like the photos. It is very outdated."

"Serves an excellent breakfast and just a short walk to Bourbon Street!"

"During our stay the hotel lost power from about 11 pm until about 7am.. No water and it was hot because of no AC. No communication from the hotel on an ETA of return of service or anything."

"The hotel was very clean and nice. Friendly staff. And enjoyable pool."

"Hotel and staff were super nice. Get there before road blocks go up for the night though"

"Staff service was almost never responded to requests. Stay several nights, despite taking the tips, never making the beds, changing towels accordingly, the last day they even didn’t take the trash. Upon checking we were told there was an power outage, anything related to that we can go directly to the manager, and the front desk will not take complaints. The key cards didn’t work for most days we stayed and have to wait for security to open the door for us every time. We traveled with holiday...

"a/c was not cool. room was hot."

"The staff was very friendly. The Valets were very fast and helpful. The location was perfect for me to be able to walk to every event I went to. I definitely will be staying there again next time I'm in New Orleans."

"Would love to see a restaurant added to the bar. Aside from that it was a wonderful place to stay!"

"I thoroughly enjoyed my stay. The room was very spacious very clean, quiet and cozy. The location was excellent. Very short walk to Bourbon St., Riverwalk and all the cool things in New Orleans. The staff was amazing, always friendly, always laughing and always willing to help I enjoyed the breakfast in the morning great choices. I am looking forward to my next visit to New Orleans in November and I will definitely be looking at this hotel as an option. Thank you, Donell Morgan"

"The staff was great."

"We had a great getaway. This stay was perfect. Friendly staff, clean room, and the pool was amazing."

"Nice rooftop pool. Clean room"

"While the westin remains safe and esthetically nice.. its time for an update.. the locks to ur room door gets stuck alot.. the trim in the rooms that were prev repainted looks a Lil dingy alot with the smoke detector and other things in the room... I had to ask for clean comforter and throw because it was a yellowish stain on the comforter.. whereas when staff put that on the bed they should have saw that... I had to get another iron because the one I had leaked everywhere. My bed was...

"The listing for this includes a Continental breakfast along with 24 hour pool access however, when we arrived, we found both of those things to be untrue. When we brought up the issue with the staff member, she advised us “never to believe, third-party booking agencies“. The room was extremely dusty, along with footprints and a dark splatter on the bathroom wall, which we took pictures of and showed to the hotel staff who said there was nothing that they could do and that we could check out at...

"Pool was closed. Our check in time was 3pm. They said the room wasn't ready until 4:30. We couldn't use the whirlpool tub. Room was spacious and nice, however. They did give us a small discount on parking for the delay"