Hotel with a Concierge in Laos from SAR 156

"There wasn’t really any staff attending the pool. Otherwise everyone was super friendly and helpful. It’s clean and very popular for western/foreign travelers. "

"Staff is friendly"

"I was extremely disappointed with this hotel - we checked out two days early. It is at best a 3 star hotel. Only stay if you get a cheap deal and don’t expect 5 star service or standards. The WiFi doesn’t work we had to use 5G We had to wake up the bar server twice, the first time Christmas songs were played (in March!!) and the second time it was silent and had absolutely no atmosphere. We paid extra for a riverside view to watch sunset, don’t bother - hoards to boats arrive outside the hotel and play Chinese karaoke, loudly - it certainly doesn’t make for a peaceful or romantic setting - I appreciate there is nothing the hotel can do about this. The rooms are very tired. Our flights flickered significantly when we turned on the water. They are also not that clean, there was significant dust on the headboard. There is construction work going on around the hotel that we were not told about upon booking. The pool is rented out to anyone for $6 inc beers, we didn’t use this but again doesn’t fit with an exclusive 5star feel. The speciality dining restaurant is shut. Staff service is haphazard, we had to have an argument with the ma on the gate who refused to let our taxi into the hotel and made us walk - again all very minor but not 5 star. We tried to check out quietly but was greeted by the Operations manager who wanted my feedback, which I provided, he agreed the hotel was not up to standard and agreed to email me, not unsurprisingly I haven’t received an email. "

"Comparing same price range and hotel class, the rooms are much smaller in size, the lighting in poor (entrance and walkway to bathroom is dark), the entrance is very large and spacious but only 1 sofa for guests to sit / wait, the staff doesn’t greet guests as they walk in, the cleaning staff still comes in to clean your room even with the do not disturb sign on. Overall there are better same class hotel with better customer service, larger rooms and better overall value for your money."

"Amazing hotel and very clean room. Amazing staff knowledgeable of English. In a good environment. Overall 10/10. "

"Awesome spa "

"Staff is top notch, modern amenities, great location for business and entertainment"

"Room is really clean, but the interior starts to show its age, location is close to airport."

"A lovely stay, a bit out of town but the regular shuttle service and views make up for it. "