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"Rooms need updating Only one lift Windows don't open Checking in extremely slow process Decent breakfast Beautiful period features in bar and entrance Complimentary tray replenished daily Beds made and bins emptied daily"

"The reception is beautiful. That’s about it for the place. We arrived. Had to wait over 20 minutes at reception for someone to turn up. In which time I went to find a different member of staff and ask if they knew what to do. In which they said “I don’t know that’s not my job not my problem” we then checked in finally. The receptionist told me I didn’t have to pay for parking (you do have to pay). We went into our room. Turned the shower on to get ready for the night. The bathroom door didn’t...

"Some of the staff was friendly and helpful, lady who worked in evening Tuesday and Wednesday and Thursday morning wasn't very friendly at all. The hotel was tired, the staircases floor one and two was very dusty, hasn't been cleaned for a while, the bed in the room was dreadful springs sticking in you, no pillow protectors or mattress protectors, the pillows was dirty. The food was very good in fairness, the waiting staff were friendly but some lacked training in customer awareness."

"Nice hotel would stay again very helpful lady on reception swapped us to a suite because the room we booked was very small"

"Tidy and well presented, a bit of spilled shower gel in bathroom but easily wiped up. The kitchenette is a really useful addition, but no cleaning materials eg sponge and washing up liquid were provided, neither was a tea towel. I was too tired to call down and ask about these, but a bit of info in the kitchen area would have been appreciated about what we could request and what we needed to supply ourselves. I visited to attend a conference and specifically booked because the rooms are sound...

"I have enjoy my stay and the front desk clear She was absolutely Great and very helpful everything was great I most definitely recommend it rooms are just perfect and bed was perfect 👌"

"The hotel was nice, a little bit noisy from other guest as the rooms was not soundproof. We booked the hotel due to the outdoor pool but unfortunately when we went it was closed, we understand it was seasonal but we visited 30th August so we assumed it would be open."

"The hotel was lovely, check in was straight forward and staff were on hand to help or do it for you. Breakfast was really nice with a good selection. Pool areas were clean and constant lifeguard on duty. We were a party of 4 and would all definitely stay again"

"Great hotel rooms lovely and clean and food lovely. The staff were so helpful especially Rachel on reception who booked our shows and taxis for us. Definitely would go back."

"Room was clean and as described in description. Staff helpful and friendly. Great value for an excellent central location."

"The hotel is fantastic, would recommend it every time when visiting Blackpool."

"This was our 2nd stay and it won’t be our last! We arrived at hotel just before 10:30am requesting to leave our luggage but April was so efficient and stated our room was already ready! Room immaculate and spacious and we just love the bar and lounge area as Sky Sports and fantastic music playing!"

"All very smooth . Great pre stay communication , parking safe, convinient and good value . Room great for price"