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"Great hotel. My husband said probably the best hotel he’s stayed at in Britain - for me, that’s a win. Amazing staff. Decent furnishings. Great breakfast. I would recommend and would stay again."

"I stayed there previously and got a parking ticket I had payed for the car park that night they checked the records and Bev was great and dealt with it for me Bev was very professional and all though it was no fault of mine I appreciated it"

"Lovely hotel close to the town centre. Very friendly and helpful staff."

"THE ONLY PROBLEM I HAD WAS A LARGE STAIN ON THE BATHROOM FLOOR. OTHERWISE MY ROOM WAS COMFORTABLE CLEAN AND TIDY. I FOUND THE DRINKS MACHINE IN RECEPTION WASNT WORKING BUT APART FROM THAT HAD A COMFORTABLE STAY."

"Bag drop and check-in were very slow. On both occasions, it was 10 mins from when we first started speaking. Both times the person dealing with me left and started dealing with somebody else. Room was clean and had a view out over the Mersey. Restaurant and bar staff were excellent. Both helpful in catering for my allergies. Location is close to the main attractions. "

"Even though the location is in a busy party area, once you’re in the hotel, you hear absolutely nothing. Everywhere is walkable, so the location was very convenient. Staff was welcoming and friendly and the room had everything we needed. The ac worked great, and it was so nice to have a kettle, microwave, and small fridge. Would definitely recommend and wouldn’t hesitate to stay again."

"Le hall d'hôtel est spectaculaire, le petit déjeuner excellent et l'emplacement est parfait"

"Rooms are small. Beds are uncomfortable. Housekeeping leaves towels and bedsheets blocking the walkways. Staff went way overboard leaving stacks and stacks of towels at my door every day that I never requested."

"Room great, had everything I needed. Staff super friendly! Will stay here again "

"Comfortable room and bed. Room showing signs of age but clean and well maintained. A portable aircon unit and separate fan were provided (the aircon had a timer facility) and these were necessary and welcome. Decent size kettle in room compared to certain chains. Slowest lift in the known universe, but once you find your way round the stairs that’s fine. Definitely a cut above other properties nearby."

"Nice room, comfy bed, good facilities"

"Hotel has nice public areas. Check-in went smoothly and quickly. Breakfast offers a variety of items but its poor in terms of healthy options (only tin bread, croissants, etc). Our room was very clean but pretty basic for a 4-star VIP hotel: the bathroom was very small, there was no wardrobe or shelves to put your clothes on, no slippers, no minibar. I would recommend upgrading the rooms to reach 4-star hotel standards. Other than that, lovely stay for a couple of days, thank you!"

"Great location"

"Would of give it 3 out 5 however Cons... was given 3rd floor and the lift was out of order. Going up 3 flights of stairs with luggage was not easy as im disabled. A bar was advertised and there was none and TV was very limited and breakfast was £12 pp Pros.... Polite staff and well cleaned rooms were very welcoming. If bar and lift was working I would love to stay again"

"This hotel/apartment is situated 2 minutes from the Liver building, 4 minutes from the Mersey & the ferries, 6 minutes from Albert Dock & 6 - 8 minutes from the shops & 8 minutes to the Cavern Club. Perfect. My studio number 621 had a super king bed, enough room to put everything & a good size shower room. The kitchen was well equipped. The problem for me was I'm just over 5' & I struggled to get into bed, it was very high & I'm in my late 70's. I needed a small step. The bed was very comfy but...