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"Check in took 20 mins then lost my payment!! Spa no towels rubbish around ! Evening meal menu disappointing! Restaurant very hot Disappointing visit"

"Hotel was clean and in nice location"

"Amazing experience in Liverpool and Municipal hotel was exceptional! The staffs who service the breakfast were superb, the reception were very friendly and helpful, thank you all, we are looking forward to coming back here soon . xx"

"Good in parts but bad parts too. Not what I expected. No bath plug....rang reception from room telephone and my mobile....housekeeping, maintenance and reception....not answered. Had to get dressed go down to reception to make my request. Then a 40 minute wait for one to get delivered to the room. Small window in bedroom with latch screwed down so window cudnt be opened so very little fresh air. Lift broken so big queues for the one service lift available with dirty towels and rubbish bags...

"Staff very friendly and helpful, in the current heatwave the air conditioning was amazing. Loved the kitchenette. Bearing in mind we were in the middle of the nightlife area the rooms were very quiet. Thank you very much"

"Het personeel was vriendelijk en snel bij de tafel voor ontbijt en avond eten"

"Very clean room, lovely staff, good cool air conditioning, handy for city centre"

"Fabulous location. Entrance is a doorway on Church Street covering a gem of a place. Studio apartments roomy with all home comforts. Staff on reception great"

"Wortrh it for the price. The property could use an overall upgrade though. Breakfast was okay"

"The stay was for a stag weekend and is ideally placed for all local attractions, pubs, restaurants etc... However, it is in need of a serious refurbishment, as the rooms are tired, a bit shabby in parts and no air-conditioning, so was very hot even with the fan provided. All plug sockets were at one end of the room and the sleeping area had none, so fan wasn't very effective at night. There is no way this hotel is a £110 per night, which was £50 cheaper than they quoted direct. Maybe £75 at...

"The President Was Fine Staff Were Nice And Helpful Room Was Nice Clean A Bit Small Otherwise It Was Fine I Would Recommend It To Expedia Customers"

"Clean and tidy only beds not to comfortable otherwise excellent 👌"

"Had the most wonderful stay here, very helpful reception staff. Very clean hotel and the breakfast is lovely. Well done keep it up ."

"Liked bar, great location"

"Staff amazing and friendly nothing was too much trouble . Room we were moved to fantastic compared to the first room given to us. Staff went all out to accommodate us. Only one thing we could fault was not enough plug points at all the beds for a family room"

"Fanrastic central location. Nice quiet modern room with a big screen TV. Good control of aircon and lighting from a panel situated next to the bed. I thought bathroom was slightly worst condition with marks in the bathtub. In the morning there was almost no hot water, while it worked the previous evening."

"Its a beautiful place and the staff was amazing, friendly and very willing to help, room was clean and the breakfast gave different many breakfast choices to choose from. Great initiative from staff despite the high temperature they ensured there was always ice cubes available for the rooms and offered free ice cream during the day. Very close proximity to the sea, town and other places of interest."

"Well located in Liverpool. Helpful and friendly staff available at all times. Nice clean rooms."

"Clean, modern, budget friendly hotel in a great location in Liverpool. Walking distance to Matthew Street, shopping district, Albert Docks, train stations and minutes walk away from many bars, restaurants and cafes. I would not hesitate to book again when coming back to the city."