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"Staff at breakfast all seemed subdued and only very few interacted with guests. The choice of breakfast was minimal. In comparison with other hotels it was just about acceptable. Some of the seats were uncomfortable due to ware and tear. Ended up sitting on the frame rather than the leather clad seat cushion. The hallways were very dark and the room itself did not have adequate central lighting. The shower was a weak waterfall style shower with out a hose for extra use. I found the concierge...

"Room was beautiful and clean and tidy. Staff were great 👍 5 star 🌟 will stay again."

"Staff very friendly and helpful, comfy bed, clean and tidy rooms, bins emptied every day, refreshed tea and coffee every day, good selection on breakfast and excellent service by Una x"

"All the staff was very friendly and helpful. We had a really nice clean room. The space was great for a family of four."

"We were very impressed with the overall hotel, the staff and the architecture. The food was really good for lunch and dinner. For lunch, we sat at the bar and was served by Kaitlyn, who was very polite, helpful and professional. All your staff was very polite and helpful, but Kaitlyn was particularly good at it. Next time we’re in Liverpool will be sure to stay at this hotel, without fail!"

"The location"

"Room was very big and clean with a huge window and a lovely view of the Liver Building . Reception staff were very helpful and pleasant. Nice bar with outside space and views ."

"Our room was clean, bed spotless and very comfy, the furniture could be updated, the bathroom especially shower cubicle needs revamped, the kettle in room really needs to be descaled, the restaurant was good, breakfast was lovely, dinner was ok, but waiters need to serve food on trays as fingers were on food when serving side plates of vegetables, not good, although staff were friendly, we enjoyed our stay,"

"The location for both the waterfront and for Liverpool One was excellent. The staff were very professional yet friendly, the room lived up to expectations and the breakfast was varied and well presented."

"Check in was friendly , Welcoming and smooth. The apartment was very clean and well equipped. Very happy with our stay here"

"Great staff very clean!"

"Excellent stay will be back"

"It's located in a really good area. Room was clean, hotel was quiet. I was there for a day, no complaints"

"Excellent deluxe balcony room especially as it was an up grade. Looked over Matthew St but with yhe tripe glazing had no disturbance at all. Bed was very comfortable. Staff were so helpful and chatty, also had the opportunity to leave luggage on last day so could explore with out it , think they also offer his service if you arrive early as we went to do tjis. But we're able to check in early which was a bonus."

"Immaculate room, they need to start monitoring the breakfast area and make sure it stays in the designated area, not pleasant seeing squashed sausages, tomato sauce on seating area by main doors as well as toast teodswn in hand carpet, some guests are disgusting"

"From check in to check out, our 3 night weekend stay at the Ruskin was perfect. All staff were really friendly and very helpful. All food and drink provided, breakfast and bar snacks were delicious with great choices and again served "with friendly and genuine smiles". The standard twin room was perfectly adequate, with all you need and comfortable mattresses for great sleeps too. Efficient lifts to our second floor room. Will hopefully be returning, maybe even later this year. Highly recommend...

"Wrost hotel ever got pictures to prove"

"Excellent location, near to city center and albert dock. Food is average"