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"The reception was nearly always backed right up and on one occasion people were queried outside the door. Some reception staff lacked knowledge. Bar and reception were very slow Not enough staff to cater for the many guests One staff member was rude"

"Done the job"

"⭐ 1/5 — Disappointing, unhygienic, unacceptable standards Hotel: Grand Hotel Blackpool | Stay: 17–21 August 2026 We travelled 5 hours to Blackpool looking forward to a relaxing break instead we experienced one of the worst hotel stays we have ever had. Cleanliness & Condition Completely Unacceptable: • Moved between four different rooms due to ongoing cleanliness and maintenance issues • Rooms showed clear signs of neglect: damp on walls, damaged fixtures, peeling surfaces • Carpets were...

"Friendly Reception Staff. The sea view room that we were allocated was awful generally!! Scaffolding blocking any possible sea view!! Went back to Reception to ask for another room. Very helpful and located a room on the side of the Hotel with no scaffolding up and at least a seaview. Had to ask for another bedside cabinet! Surely the simplest item to have in a room. Very small and bathroom not clean at all! One chair for 2 people. No entertainment at all despite advertising as such!! Food was...

"Poor housekeeping. The bedroom needed a proper clean. Dust on shelves in wardrobe had to wipe before using. The sink was partly blocked my husband cleaned the plug etc also the water was very slow to drain away. We did inform the reception and was told they would notify the manager ."

"The Municipal is a lovely hotel, communal areas are fabulous, it is in a great location and was immaculate. We booked it for my birthday due to it being the only 5 star hotel in Liverpool and thought we would give it a try, we normally stay in the Titanic hotel, however I’m not really sure why it is classed as a 5 star hotel. The Titanic hotel in Liverpool is far more superior in my view. We stayed in a Superior room in the municipal and I have to say I was disappointed, the rooms in the...

"Great hotel in a very central location. Every staff member was so helpful, particularly reception staff. Loved the added extra of a complimentary. drinks reception at 6pm each evening"

"Very clean.lovely newly refurbished bathroom. Probably the best shower I have had in a hotel room. Staff were very friendly and helpful. Location is very convenient for the train and bus stations. Also museums all within walking distance. I would have liked a softer pillow but apparently they were all the same.But that was the only problem we encountered. The lounge is stunning."

"Nice room, comfy bed, good facilities"

"The reception was woefully understaffed for days and despite doing the best job they could the only two staff had to deal with all check ins checkouts luggage and advice for a full hotel. Queues down the street on two days to check in and check out. Staff wonderful; management appalling."

"Very central location and very quiet!"

"Did not like the romm"

"Cuisine ouverte 24h sur 24"