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"The staff were all lovely, the swimming pools were great and my room was big with a beautiful view"

"Suitable for children"

"Every thing was good"

"Great location and excellent food options esp. sea food. However its a cashless property and that's not mentioned in expedia. Also a small irritant that my room did not have a door mat :("

"Certainly not five star more like three or four. The staff are very helpful and pleasant and is the only reason it could be four star but generally three star because the food is the same everyday. surprisingly you have to pay extra for shellfish seafood even on all inclusive package which I find strange as a coastal hotel and access to an ocean full of crabs and prawns."

"I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its...

"The AC in my room wasn’t working, hard to sleep at night cause it was hot."

"ค่อนข้างดี โรงแรมอาจจเก่าไปหน่อย แต่ภาพรวมใช้ได้เลย"

"Everything was perfect! The room was great, and the rooftop restaurant and bar were amazing. All of the staff were very friendly and welcoming."

"We had an excellent experience at Sarova Stanley Hotel. The rooms were very clean and comfortable, and the central location made it convenient for exploring Nairobi. Breakfast was a little pricey, but the food and selection were very good. A special thank you to Emily and Maxwell at the Clubhouse Happy Hour. They were friendly, attentive, and provided excellent service. Their warm personalities and hospitality made our evenings especially enjoyable. Overall, a wonderful stay with great service,...

"The lush greenery around the property is appealing. However, there was confusion over the reservation, which took a while to sort out. Gaining access to the room, we discovered there were no towels. It took us three calls to reception and an hour and a half wait before receiving the towels."

"Room was clean, well maintained and quiet. Bed was comfortable. Staff was courteous and helpful."

"Wonderful staff and service. A great all inclusive hotel on the beautiful Diani Beach. Lots of activities if you want or just relax. Good food selection. Would definitely stay again"

"We took so long to check in even we arrived at 8 pm the rooms weren’t ready we waited for almost one hour to check in .. there is a huge miscommunication between staff to the point that they sent the deputy manager and the security to my room to ask me to check out on the day before my checking out and he was insisting. The toilet smelled so bad as if they never maintenance the building"