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"The hotel was great. I had a room on the 13th floor where I had a great view but there was a very loud noise that looped at night. Loud enough that ear plugs didn’t work. It looped every evening for the entire stay and while not the fault of the hotel I would have liked to be notified there was external noise in my booking"

"Great place with brilliant staff. The restaurant was decent for breakfast, just ok for dinner. Location was perfect with a tube station 100 yards away"

"Very decent and convenient place to stay"

"Lovely hotel at the airport, very clean and efficient. Would definitely recommend "

"Room was clean, but cramped because of the 3 beds (typical for Japan). The Bathroom, however, was nice and spacious. The Welcome Lounge is a treat with the snacks and good drinks. Breakfast was amazing! So many options and a lot of them were fresh. I specially liked the freshly squeezed orange juice. The staff were helpful. The shuttle service to the Disney parks was so convenient. Then there’s the location. There’s a mall and train station just across the street. You can use the hotel...

"Worst hotel I’ve ever stayed in. We paid ¥60,000 per night and the moment we walked into the room, we considered leaving and booking somewhere else. Tiny room, wrong configuration, and the hotel was so overcrowded we couldn’t even get breakfast. To top it off, we saw the same room available that night for nearly half the price. Extremely poor value! would not stay again!"

"Great service."

"N/A"

"location is a bit far away from downtown, i have to walk for some time with my lugguage."

"Not a pleasant experience "

"nice hotel, the like for the elevator is extremely long and the heat is on in the room, no AC :/"

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"I deducted 1 star due to the very small size of the rooms. The basic requirement would be a Deluxe room in future. Note: There are no drawers or wardrobes in Standard or Deluxe rooms. However this is my second stay at this hotel as the onsens and associated facilities are amazing, as with it's location to trains/metro and the food options at the restaurants at the next door OCAT (Level 5) bus station are excellent. We tried the Indian and Okonomyaki restaurants and they were very good. "

"Great hotel, very helpful staff and awesome location. The only very minor issue I had was that the room was slightly dated, specially the bathroom. But the convenience, attentive staff, and proximity to Shinjuku station more than made up for it."

"Room was perfect for our stay, despite being on the small side. Shower was great! We thoroughly enjoyed lounging in the complimentary pyjamas!"

"Amazing staff, great breakfast, and easy to use laundry service."

"Excellent, clean room, amazing breakfast, super polite and helpful staff, great location! "

"Great hotel, handy for Umeda station. Fantastic breakfast buffet."

"Great stay. Staff was excellent and having the convenience store on site was a bonus! "

"The hotel is well maintained, exactly as shown online. Great breakfast!"