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"Welcoming staff, Room was very comfortable and housekeeping was excellent room made up to a high standard every day of stay. Breakfast was very good ate in restaurant 2 nights of stay food was really nice. Excellent location on seafront near electric tram and steam railway To sum up we all have enjoyed our stay at the Empress hotel"

"Excellent value for money, breakfast was amazing, with a comfortable bed. We asked for nothing more."

"All staff friendly and attentive. Had Bed & Breakfast stay in room with an atrium balcony which I can highly recommend in hot weather, the water features on the first floor provides more natural air conditioning. Plus the sound of the water provides a calming ambience."

"The hotel is very dated, not very clean and not maintained very well. Stayed there because it was a Best Western, but it wasn't of the same quality of a Best Western Hotel. The elevators were reliable, front desk not very friendly. Glad I was able to store my luggage prior to checking in to another hotel nearby for the TT races."

"Das Hotel ist super gelegen. Direkt an der Promenade in Douglas. Es ist gut mit dem öffentlichen Bus vom Flughafen aus zu erreichen. Das gebuchte Zimmer war top und die Mitarbeiter freundlich und zuvorkommend."

"Personeel was erg aardig en gezellig. Mochten zelfs ebikes binnen opladen. Super gastvrij."

"The breakfast was brilliant "

"Nice location, short walk to the seafront . the road outside the apartment has parking restrictions from 8am-6pm. but this did not cause us any problems. Tesco is nearby for all the essentials and most bars and resturants about 10 min away."

"Old style hotel. I had a great sea view. Bed comfortable and slept well. Room serviced each day. Breakfast included and was good and plenty enough. Good value for money. Lift was not working so had to lug my suitcase up to the 3rd floor."

"lovely hotel good location, shame expedia confirmation did not state that breakfast was included as it was but was not mentioned on the booking email. "

"Clean but basic rooms, fabulous views and lovely staff"

"Well decorated establishment ,a compact room with all the necessary facilities. Staff were welcoming and helpful. Situated within easy walking distance/ public transport of the town facilities, theatre, cinema."

"Nice place"

"Well located hotel within five minutes walk of the ferry port. An old fashioned style B and B with seemingly new owners (Opul Group). Rooms are large but maybe a little in need of a refresh. Everything clean. Breakfast included which was surprisingly excellent. Buffet style but even catered for us as vegans which was amazingly welcome. Well located for the town centre, next door to wetherspoons which can be loud on a weekend, but no huge problem."

"Breakfast staff slightly off-hand but breakfast good. Room, shower, bed all very good."

"Lovely hotel on the sea front. The staff were welcoming, friendly and helpful. Shops, restaurants, steam railway all within walking distance. The breakfast was excellent. The complimentary soft drinks and snacks were a nice touch. Room was adequate for a 1 night stay, lovely bathroom & comfortable bed. Would return again and recommend to others"

"Excellent location, with really incredible helpful and informative staff. Just a delight. Breakfast was included and also really good."

"Best hotel on the Promenade. Elegant, dark wood, beautiful artwork. Clean rooms. Nice restaurant and bar. Claire, Tim & Tony run a top notch hotel. Love it. ❤️ Jack is an ace in the bar and restaurant 👌. Only slight 'complaint' I can imagine is, They should offer better pillows or different types, goose or foam would've been better than current pillows. Would highly recommend."

"Dora was very kind. The room was fine."