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"Bathroom could more updated"

"Danielle very helpful, friendly, and professional."

"Everthing was good but the hotel didn't post that the heat will be down for the entire hotel for our stay."

"Will be nice if they trll you about wheee drinkg water is on arrival especially midnight"

"Upon arrival I was super excited for my stay. I was trying out a new hotel for my birthday getaway. Once checked in I had to switch rooms because it was dirty, (bed was not made, mattress was stained, curtains were stained) damp and hot in the room. It felt as though the someone had just got out the shower. I called and requested a new room, thinking I would get a similar room to the one I requested. Once moved, it was moved to a smaller room with less of a view than I booked. I booked a room...

"Good"

"It’s the best place to stay in the city . Good value for your money. Coffee beds, Front Desk Staff are the best in the business.. walkable greet location! Give it a try "

"Staff were very nice and helpful. Room was in need of some repair. The door between bedroom and sitting area was warped and it took great effort and made noise when opening. Bathroom door looked like it was cut at the bottom for some reason and shower ceiling looked like there was water damage."

"Nice property and a very nice and helpful staff"

"This hotel is superb value and I will definitely return"

"Staff were nice. Hotel was at maximum capacity per security and it just felt overwhelming and claustrophobic at times."

"I had a three day stay here. At check-in, the staff was perfunctory. I woke up the next morning to find no hot water in the sink OR shower. The front desk staff was unhelpful. After using towels to give myself a cold sponge bath, I left for an all-day meeting, asking for the water to be fixed and for fresh towels. I returned at 6 p.m. to find hot water but no towels. I was told there was no room service at that hour and that I could come downstairs to get fresh towels if I wanted them. The front...

"The hotel was in great location downtown. The rooms and bedding was also clean and nice. We had to request a room change because the toilet and sink were not working correctly. In the new room, the bathroom sink continued to not drain. It was definitely annoying and disgusting. I probably won’t be staying here again due to the bathroom issue, but overall if that won’t bother you - it’s a good clean hotel with great staff. "

"Excelente habitación, todo súper limpio y la ubicación perfecta"

"Really good spot and location. Staff was super helpful and nice. "

"Tiny, no-frills room. Great for a short stay in Chicago. Had a few minor issues with the room. The router light located in the bed room is fairly bright which may be an issue for those who struggle to sleep in a room that isn't completely dark. The AC unit in the room I was given was also not working (which for me didn't end up being an issue as it was fresh outside, so opening a window did the trick. Might not be as comfortable during the warmer months). That being said the staff were all...

"We love the Palmer House! This is our “go to” hotel when we travel to Chicago. It is close to theaters, concert halls, Michigan Ave with museums, restaurants, parks, etc. The hotel lobby is incredible! A great place to relax, have a beverage, people watch, and enjoy. The room we recently stayed in was beautiful! We were surprised with a suite and so much room to enjoy."

"Literally my fave hotel I’ve ever stayed at on the mag mile. Amazing view, amazing room. Staff super friendly. No notes "

"Did not eat breakfast there"

"No restaurant or available food after 10pm."