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"The property is very clean and staff is wonderful and responsive. The property is starting to show its age some. Shower head sprayed all over the bathroom and handle fell off the bathroom sink. Staff immediately fixed the sink handle, but we had to tie a wash cloth around the back of the shower head to keep it from soaking the floor and toilet, including the toilet paper."

"El personal muy amable, las instalaciones muy bien, es una cadena que me gusta mucho la he visitado en varios lugares y siempre mantiene calidad, un poco desorganizado el Acceso al Desayuno ya que el Hotel estaba lleno y había que esperar hasta media hora o más para poder pasar al desayuno "

"Great stay"

"Really good location "

"Very great food and staff."

"Good"

"Great location, amenities, vibes, will definitely be staying here next time I’m in town!"

"Very Good breakfast "

"Didn’t use parking or spa"

"Good"

"Clean room Helpful staff"

"The room was great and the staff was very good. I liked the location a lot because it was only a block away from Michigan Avenue "

"Very nice location with lots of things in walkable distance. The only negative was the small room size. There wasn't a closet but the room was functional. It also had a small refrigerator and microwave. I would stay here again. "

"Big room, comfy bed, delicious coffee, clean bathroom with a hot shower. Plus a fridge and a microwave. What more can a guy ask for?"

"Great service "

"Tiny, no-frills room. Great for a short stay in Chicago. Had a few minor issues with the room. The router light located in the bed room is fairly bright which may be an issue for those who struggle to sleep in a room that isn't completely dark. The AC unit in the room I was given was also not working (which for me didn't end up being an issue as it was fresh outside, so opening a window did the trick. Might not be as comfortable during the warmer months). That being said the staff were all...

"We love the Palmer House! This is our “go to” hotel when we travel to Chicago. It is close to theaters, concert halls, Michigan Ave with museums, restaurants, parks, etc. The hotel lobby is incredible! A great place to relax, have a beverage, people watch, and enjoy. The room we recently stayed in was beautiful! We were surprised with a suite and so much room to enjoy."

"The Royal Sonesta was perfectly located for tourists to walk to almost anywhere. It is a beautiful setting and a nicely appointed hotel. The staff was really friendly and helpful and made our stay that much better! Highly recommend!"

"The restaurant was the highlight! Amazing food and drinks. The location of the hotel is ideal with convenient parking."

"Many food options except after 8pm. Quick Valet services. Small “snack area” without items such as Tylenol etc. We had to do a store run late night for pain meds. Front desk staff are amazing with the ability to text the front desk with questions. Mr. Love was a great help and so nice! "