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"The property is very clean and staff is wonderful and responsive. The property is starting to show its age some. Shower head sprayed all over the bathroom and handle fell off the bathroom sink. Staff immediately fixed the sink handle, but we had to tie a wash cloth around the back of the shower head to keep it from soaking the floor and toilet, including the toilet paper."

"Hotel had a great quiet vibe to it, I felt safe and loved the roof top bar. Also located to nearby shopping and eateries!!"

"Great stay"

"The hotel is ideally located. The massive TRUMP sign is hard to overlook but it is part of Chicago. The staff was great and the room was clean and well laid out."

"No microwave, cold pool, elevators broke people got trapped we climbed so many stairs. A homeless man lived in the alley you had walk through to travel. The ceilings were just concrete with weird chalk on them the Window covering gets stuck when you use it we had to put it on track to use it. When you call on the room phone for service you talk to an automated machine for awhile, "

"Good"

"Staff were helpful, the room was clean and hotel location is great. We stayed in a room with queen bed which is unbelievably small, and the bathroom is small as well. It is very outdated, it has such a poor lighting to the point where I had to use natural sunlight to put on make up. The room doesn’t have a fridge nor coffee machine, and it might be big enough for a twin bed."

"Can’t say enough great things here. Suite style room was spacious with two separate rooms, each with a tv so kids could do their thing. Location was perfect, easy to get to everything. Breakfast was excellent, they also gave us some free drinks at happy hour. Modern and very clean. Price was extremely fair. Could not have had a batter stay and will stay here again."

"The staff was kind."

"Good"

"Clean room Helpful staff"

"It was ok, you get basic room unless you oay $50 extra a night for coupons and a bag of water."

"Very nice location with lots of things in walkable distance. The only negative was the small room size. There wasn't a closet but the room was functional. It also had a small refrigerator and microwave. I would stay here again. "

"Great stay "

"Great service "

"I was in room 309. AC was broken and when I mentioned that to the staff, they gave me a fan as a replacement. The bunk bed bottom is broken. Toilet seat has a crack. Shower door won't close properly. The property itself is nice and the concept of FOUND hotel is great and I strongly suggest the staff to take care of the property. "

"We love the Palmer House! This is our “go to” hotel when we travel to Chicago. It is close to theaters, concert halls, Michigan Ave with museums, restaurants, parks, etc. The hotel lobby is incredible! A great place to relax, have a beverage, people watch, and enjoy. The room we recently stayed in was beautiful! We were surprised with a suite and so much room to enjoy."

"The Royal Sonesta was perfectly located for tourists to walk to almost anywhere. It is a beautiful setting and a nicely appointed hotel. The staff was really friendly and helpful and made our stay that much better! Highly recommend!"

"The restaurant was the highlight! Amazing food and drinks. The location of the hotel is ideal with convenient parking."

"Yes"