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"Nice vibes, private quad was nice for my group. Water was hot n stayed hot. In DT so if you're a light sleeper it probably isn't the best but if you're a heavy sleeper like me it's fine."

"It’s not at all like it used to be since the Chicago hotel group took it over. They no longer answer the phone. You have to text them and usually it takes them a long time to answer, if they do it all they no longer claim the rooms once you check in it’ll be three days before they clean a room you need to call if you need towels or anything. You cannot call the front desk. You have to text somebody and hope that they text you back in a timely fashion… Which never happened"

"Friendly staff. Encountered a cockroach in the elevator."

"Great staff! Raymond and Leo really nice, ready to help. The hotel on a great and strategic location."

"We absolutely loved everything about our stay here! We will definitely be back!!! Thank you!"

"Soooo I paid for the lake view the lake view was not really a lake view the lake is in front of some other buildings I had to have a room change for that reason I appreciated the effort but it was really no difference the carpet in the room looks like it needs to not be there they could do without it gives dirty vibes I had hair in my sink line someone had been shaving the shower wall tile needs a good cleaning the bottom of the shower is horribly stand up for the price I paid I don’t see myself...

"The housekeeping staff were very rude and unorganized."

"Spacious rooms, clean, and great location."

"Location was excellent. Rooms were a little smaller than I'd prefer but we got by."

"This hotel is in a great location downtown. Very walkable area. Parking ramp is attached to the hotel so very easy parking. We ate breakfast at the restaurant/bar area and it was good. Not crazy expensive. Rooms were clean. Elevators are fast and there are enough of them so very short wait times. Even on the 15th floor, the sirens are still pretty loud and woke me several times, but welcome to the city :). Shower water pressure was good. Bed was comfortable. Cost for the hotel was...

"The check-in staff were amazing. Friendly and efficient. The only negatives for the stay were: 1) parking with in & out privileges is limited. So don't count on that! 2) only half of the elevators were working, so expect to wait when going up or down. 3). Expect road noise due to proximity to the interstate. "

"Best location on Michigan Avenue"

"I genuinely felt welcomed and felt comfortable being there and enjoyed my stay!"

"Breakfast was so good. Room was clean and has AC. Helpful staff and very safe area to stay."

"It was a great location for the places and things I needed access to. The staff was friendly, courteous, helpful, and a big shout out to La Lasalle Luna Cafe that was right there! Overall excellent accommodation for the trip to Chicago."

"The property was clean.The website was deceasive about parking, which is $55 a night about the breakfast, which is $28 extra.And it should have been a lot more clearer than it was on the website. Howe.\n Ver, the beds were very, very comfortable and the rooms were clean. The hotel is extremely huge and like a maze. You get lost easy."

"Very beautiful"

"Staff was super helpful in my arrival"

"Great swag in room."

"Nice and convenient location great location."