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"We had to switch rooms because the ceiling vent in the bathroom was taped to the ceiling and fell while we were out of our room. There was hair clogged in the drain. Our TV did not work and there was hair in the sink. Our door also did not properly close. Overall not a great experience. Then our second room, the bathroom floor was sticky."

"It was very nice, staff were amazing and helpful. The room was very clean and they also had easy access to parking."

"It was good! The building seem outdated and might not be the most modern same with the rooms but it was fine."

"Phone didn’t work , no hot water and bad communication with staff. Not a bad hotel but not the greatest either"

"This hotel was exceptional, and the staff made it even better. Very helpful, friendly, and knowledgeable. And the location was perfect for us."

"Everything"

"Anderson should receive a gold star! So helpful, patient, and has such a great personality. The room was clean on arrival but I did notice housekeeping never cleaned our room during our stay and we had to ask for fresh hand towels every morning. Breakfast was standard and I would definitely like to see an ice machine or at least the juice in the dispenser be cold. The burgers from the bar were good but the pepperoni pizza was very disappointing especially for $22."

"Nice location, shower needed to be cleaned, weirs odor in room"

"The room was clean and so was the balcony. All staff were wonderful and very professional. Parking was in a lot and in and out privileges were simple. The breakfast was better than expected and the restaurant was clean and the food was hot and filling. The only downside is that the bed wasn’t that comfortable to sleep through the night, but it was cozy. I would love to come back, if the bed situation was better. It was definitely a vibe in there when we walked in and we loved it."

"Nice esthetically, comfortable, good food, great service, and great people."

"The hotel did not clean our room until we contacted the staff of when contacted took remain uncleared . It also seemed like some of the valet employees were either new or there was a lack of communication, because our vehicle was delayed several times—even beyond the estimated pickup time. Overall, there is definitely room for improvement in both housekeeping and valet service."

"Great location, friendly staff, and clean rooms. I would recommend and stay again."

"The tub was great"

"The staff was great, but the place was woefully understaffed. After 9pm, there's no more housecleaning and with only one person manning the front desk, if you need extra towels, you better be ready to get them from the lobby yourself. The location was very convenient for public transportation, one small block from the Harrison Red Line (stairs only, unless we totally missed the escalator or elevator) It's an older building. Our room looked very small when we first enter via the doorway...

"Clean, friendly staff, the coffee service is a nice touch, having Starbucks next door is Also convenient, the bed was comfortable and the pillows were outstanding. Room had a bit of wear and tear but over was a quiet and efficient place to sleep. We did not have the chance to eat or visit the lounge. The early check in fee was a nice option."

"Rude over night front desk who answers the call at night for inquiries the day and afternoon front desk are wonderful though"

"The hotel was cute, aesthetic and wonderful smelling (hello Hotel Lobby scent) and the front desk staff were all exceptionally kind and helpful. The king room we had was a tad small, but as expected given the location. Do note that the bathroom door is only a sliding ‘barn door’ style and does not entirely enclose it. The location was excellent, close to Millennium Park, the River, and right on the Miracle Mile. We personally had a good view, but did see that some of the other rooms looked...

"Rooms needed better cleaning, hair was found on the bed sheets and bath room. Staff was also not providing immediate assistant when needed, after multiple attempts. Shower drainage was clogged and the water would pool up. These areas can be improved for better service."

"Great location near parks and restaurants"

"Shower was very clean. Room was quite small. The discolored carpets were not so good to look at. The quality of customer service was lacking. The multiple gentlemen at the front entrance never helped hold the doors even with me bringing in and out two big heavy bags i had to position my 7 year old in the door way each time to lean against the heavy doors to keep them open while I hauled the bags in or out. The staff just usually stared at us while we figured it out. Housekeeping ladies were...