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"The lobby and lounge area are nice but my room had dirty walls, large reddish stains on the curtains, stains on the floor and a nasty shower curtain. Freshly painted or cleaned walls and new curtains would have brought the rating of the room up greatly. For the price point I felt like we should have at least gotten a clean room."

"The Ambassador Gold Coast was our first hotel stay as we embarked on an AmTrak Rail Pass trek across the country and back, and they set the bar very high! The staff was very helpful, the room was large with a big window, very clean, great bed, and nice bathroom. The buffet breakfast (included) was the BEST of the entire month-long trip! Everything imaginable, in a lovely comfortable dining room. Also, we were welcomed with free drink tickets at the bar, and an h'or d'oeuvre ticket that we didn't...

"Great hotel… close to everything"

"Everything was very good we stayed 1 night it was very nice"

"El hotel 10 de 10 está en una buena área y el servicio excelente limpian tu cuarto todos los días que estés no tienes desayuno incluido pero an lado está un restaurante para desayunar comer y cenar 😊"

"The staff especially the bell hops were very helpful and friendly."

"The hotel is conveniently located along the magnificent mile. The staff are extremely friendly and accommodating. lt offers an excellent breakfast buffet for the guest. The rooftop bar is a beautiful place to have a drink and take in the chicago sky line. The rooms are clean and well maintained. We have stayed here the last 4 visits to Chicago!"

"25年ぶりのシカゴ訪問で宿泊しました。 部屋は、きれいで、スタッフ対応も素晴らしかったです。 近くには、食事をするところもたくさんあり、ミシガン湖までも徒歩で行くことが可能でした。シカゴ大学へ行くバスのＣＴＡ駅も近くにあり、もしまたシカゴに来ることがあれば、再び宿泊したいと思います。"

"Terrible attitude of the front desk clerk. Room smelled bad, dirty carpet."

"Love the pool and the view from the room . We got to check in early so that was a huge bonus "

"Wonderful staff! They were very kind and helpful. We enjoyed our stay!"

"Could be cleaner."

"The room needed dusting and wiped down. A few spiders noticed and the sofa bed needed to be changed to something more comfortable."

"The staff was very helpful and accommodating, we arrived early and a room was available. Our room was very clean, a nice walk in rain shower with a bench. They have a nice restaurant the Hoyt that has good breakfast, lunch and dinner options. The location is optimal since so many things are within walking distance or a short cab ride usually $12-15 bucks. We loved Chicago and the Royal Sonesta and will definitely stay here again."

"Very clean and room was nice. Plenty of room and our room had 2 bathrooms which was nice for my nephews to have their own separate bathroom. We're already booking again for another trip in September!"

"It needs a remodelation , it needs upgrade ,It's a bit neglected. The good thing is the location and downstairs you it has a breakfast restaurant"

"This is a great hotel in the theater district. We will always give it first choice when visiting Chicago."

"Requested more hand towels, had to wait until the next day. Thermostat light dimmed bright to dark all night, kept waking me up both nights."

"The hotel and location are beautiful but there needs to be much clearer signage as to where the entrance of the hotel is and the main lobby. Extremely confusing to travellers."

"Great"