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"Nice place"

"Great location close to the cruise terminal. Clean, spacious room with a very comfortable bed. I would definitely recommend this hotel."

"Small bathroom with no windows to open. Breakfast ok depending what day needs to be hotter. Otherwise a nice place to stay apart from very busy road ourside. Lication good"

"Promised free shuttle to ship but no shuttles available paid for cab ourselves when hotel should have paid for it"

"Stayed in this hotel as it was £10-£20 cheaper than others in the area and I was only staying on a brief stop over. My advice if you're thinking about it too - DON'T. Splash that extra tenner and have a nicer night. Low Entrance/exterior - Looks smart but you soon meet the broken rotating entrance door-an indication of what is to come. Reception - Friendly and quick but my room was on the first floor. Lifts not working. I lugged a heavy suitcase to my room at 11pm after a long drive. I'm 44,...

"Loved: facilities, staff, food fantastic. Spa wonderful but some minor repairs required. Nothing to detract from our stay. Enjoyed tasting menu with wine flight and also James Martin’s restaurant. All in all a great stay, would definitely like to return"

"Nice hotel, friendly staff."

"The staff were extremely helpful and the restaurant served an awesome fish and chips. Our server (Viro?) was exceptional."

"Lovely staff. Beautiful house. Gardens. Quiet and peaceful."

"The location could not have been better for our cruise. It is located perfectly next to a very historic section of the city and also within walking distance of good pubs and restaurants. The bar/restaurant was very nice and the breakfast was excellent. Checking in and out was easy and the hotel staff was pleasant and most helpful. We would definitely stay again."

"The hotel staff at the reception were very helpful and so welcoming. However there was one member of staff in the laundry room who came across like she couldn’t be bothered helping when I asked her for a clean towel for the swimming pool area because the one she pointed me towards smelt really damp so I wanted a clean one and she just ignored me so I helped myself. The hotel- the cleanliness was not great. The room was quite outdated and the bed sheets had this damp smell. My daughters had a...

"Great place and great location - especially if you are going on a cruise. Walking distance to the port and also to the bus and train station. A bit hot in our room since there was no air conditioning, but the fan provided helped. This was in June, though, and we had very hot weather. Would come back in a heartbeat!"

"Great old world feel"

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"We stay for Southampton port , room was clean , bed was comfy . Didn’t use the bar and breakfast was good though a little busy ( guess everyone was using the port ) Staff was excellent and all in all a very nice one night stays. Would use again"

"Great, cosy inn with plenty of space to eat. Family room had a good layout with some nice touches such as fresh milk for the tea and coffee. Staff very helpful and plenty of parking"

"Location was good next to mall with food court and restaurant. Staff was great. Breakfast was mediocre: coffee machine broke, only had packets of instant coffee. Food quality was passable. Room was clean and functional. Overall it’s fine for a night after a tour or cruise before departing from Heathrow in the morning."