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"Leonardo at Charlotte place was an excellent choice pre cruise. Ideally located. The staff at reception were great at our check in and were extremely helpful with our luggage storage at check out and on departure to the cruise port. This will be our hotel of choice when cruising from Southampton in the future"

"Well located for the night before our cruise. Breakfast was nice, bed was comfortable"

"helpful staff and great service"

"The room was spacious and clean although there was a noticeable chip out of the wardrobe beading. The HarBar6th could have been cleaner a lot of crumbs trapped between the tile top and glass. Lunch in the Jetty restaurant was good, but the table was not cleared at the completion of dessert course and no tea or coffee offered. Somewhat disappointing for a 5 star hotel."

"I would strongly reconsider staying here based on my experience. There were multiple issues from start to finish, beginning with poor communication around key facilities. The spa was closed, which was not made clear when booking through a third-party site, and this significantly impacted the stay. Check-in was disorganised and extremely slow, given there were so few people checking in. The room key failed multiple times and had to be reprogrammed more than once, which is not what you expect on...

"Beautiful hotel and grounds, Staff couldn’t be better Will definitely stay again"

"Stayed one night prior to a cruise and the staff and facilities were top-notch. We would stay there again if we were in Southampton."

"Great staff and breakfast, just evelater only one not enough"

"The location was awesome and the breakfast was wonderful."

"Good selection buffet breakfast. Great access to New Forest open country right from the hotel."

"Breakfast needs improvement. Need a new coffee machine, and add new items for breakfast. Very poor choices."

"Lovely hotel and great staff!"

"Excellent breakfast poor TV Very creaky bed"

"Conveniently located to cruise port. Quiet and clean"

"Overall great staff and great venue."

"Lovely hotel"

"Great hotel, convenient location, good value, comfortable beds"

"I think it should be made clear from the time of booking that it self check in and that there are no lifts in the building"

"Lots of parking. Large gym, pool was ok, each person had to pay £5 to use the gym/pool. The restaurant only had a buffet on but there are good pubs and restaurants which were a short drive away."

"Stayed quite a few times here. The bed on this occasion was not in a good state. Both bases on the double bed were sagging in the middle so it was not good occasion"