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"Got up at 6 am to go to washroom & there had been a flood from next door & saturated our carpet & all we got was free taxi to Cruise Port. We felt they should have comped the room. We will think twice about staying there again."

"N/A"

"Tired and dated. Staff not"

"Great friendly professional staff. In a great location with bars and restaurants just outside. Ate in the 6th floor restaurant which had great views and quality food. Mention to Stefan concierge who helped with our questions."

"I would strongly reconsider staying here based on my experience. There were multiple issues from start to finish, beginning with poor communication around key facilities. The spa was closed, which was not made clear when booking through a third-party site, and this significantly impacted the stay. Check-in was disorganised and extremely slow, given there were so few people checking in. The room key failed multiple times and had to be reprogrammed more than once, which is not what you expect on...

"Beautiful hotel and grounds, Staff couldn’t be better Will definitely stay again"

"Stayed one night prior to a cruise and the staff and facilities were top-notch. We would stay there again if we were in Southampton."

"Great staff and breakfast, just evelater only one not enough"

"Very good location just off Hayling Island causeway, good buffet breakfast! Room was very clean and staff helpful."

"Lovely room for a relaxing stay in the New Forest. The food (dinner and breakfast) was standard hotel food—not bad but not great. The dinner was presented in a gourmet style but of average quality."

"Zimmer war in Ordnung, für eine Nacht völlig ausreichend. Leider keine Klimaanlage in den Zimmern. Die Fenster können nicht ganz geöffnet werden. Direkt neben dem Hotel ist eine Filiale von McDonalds mit entsprechenden Geruch."

"Very clean room, very large too. Breakfast had a large selection, but no cheese at all and only scramled eggs, no sunny side up or hard boiled. Coffe was very good."

"Lovely stay. Staff are friendly and helpful . For breakfast there is a great variety to choose from . We had a lovely four poster bag of my on to the garden , bed was super comfy and it was a nice peaceful sleep . Would say that some of decor is looking a little tired and maybe due a refurb but that said our stay was wonderful. Thankyou"

"NA"

"Overall great staff and great venue."

"Lovely hotel"

"Lovely room and very spacious Next to the cricket ground a bit quirky Only issue was the phone to reception didn’t work- could be a problem in an emergency"

"Inside the room is OK. Quite spacious. But outside the room is very very run down and messy, with very narrow corridor and staircase that only one person can fit through. It is an old apartment with a history, but you don't see the history, you just feel like being in a very poor neighbourhood. They charged us CAD 265, price of a 3 star hotel with hostel quality. We checked again and it was listed at 44 British pounds. We could not get in the "hotel" because the entrance digital lock was not...

"Room was pretty clean but felt like I had walked into a time paradox as the room felt like it was from the 90's, bed skirt was damaged and the bath also heavily stained and damaged as well. Quiet location and slept pretty well but I always search for a hotel with a gym however expedia needs to start filtering hotels like this out as a basic room costing into 3 figures and then im being asked to pay to use the gym which is totally out of order in my opinion. The bar was obscenely expensive (£4.85...

"Stayed quite a few times here. The bed on this occasion was not in a good state. Both bases on the double bed were sagging in the middle so it was not good occasion"