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"The staff were very helpful, the only (first world problems) issue we found was the shower - the pressure drops and you get no water and then 2 minutes later it comes back on. Our room was good, reasonably comfy. One of the bar staff was a bit snippy but the bar was very busy. Overall we would stay at This chain again."

"Beautiful property with water views. Nice restaurants inside and outside the room."

"Good location. Made it easy to walk around. Restaurant on site also convenient for breakfast & snacks. Staff very helpful especially getting a taxi and with luggage."

"So many activities to keep you occupied, beautiful grounds, great staff, a truly lovely place to stay"

"Excellent place and near to everything"

"Lounge & restaurant were ok. Room was small & found beds to be too soft kept sliding off on one side. Room had two single beds & we had wanted a queen or king."

"We stayed 4 nights - our room was never cleaned or looked at in that time, the bins weren’t emptied at all. The black slime/dirt around the bath and sink left a lot to be desired and the masking tape over the bathroom door remained until we left. The staff were inefficient, the service was poor, the bar and meals were very expensive and were not worth what we paid and the menu was limited. The bar ran out of draught apple cider and estrella, on Friday the draught cider was still not...

"Amber is your person to ensure a 5 star service at the hotel. She is very attentive and deals with all requests and issues promptly! 🙏"

"Came here for a wedding. Flooring ont he ground floor meant a sewage smell Throughout the main bedrooms. Was not what was expected for money paid sadly."

"Lovely hotel away from the town. Small indoor pool, larger outdoor pool and lovely grounds. It was quite stuffy in the room, but it was very hot weather. Breakfast was excellent!"

"Was in London but wanted to be closer to the cruise lines. Stayed one day and it was perfect. Next to the cruise line, a big mall and restaurants. The staff were friendly, the room was nice and roomy, king bed. Would definitely stay again."

"Lovely large room. Spacious comfortable bed. Bathroom spacious. Good shower. Improvements? No mini fridge in room. Sealant in bathroom mouldy. Needs replacing."

"Very friendly staff, toilets and the room was very clean and had no problems at all"

"We stayed at this hotel last year and it is not as good as then. The air conditioning doesn’t work and the fan doesn’t work very well either. I hope that along with the work they are doing on the exterior they work on the interior too."

"Lovely hotel, extremely well located and with great facilities. We got upgraded to a superior room, due to an error in the booking process, and this was a massive bonus. Spa, gym and pool are great, and worth paying the upgrade fee to experience. Would recommend."

"It was one of the best hotels we have ever stayed in, beautiful and very clean, stunning decor, peaceful and gorgeous food. Me and mum love the New Forest and spent many many years in Brockenhurst so finding an excellent hotel has really made it for us, we will definitely be going back there 🏆❤️"

"Novotel is close to the cruise ship terminal, it was an added bonus to find a excellent hotel also."