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"Had a great experience. All of the front desk staff were friendly and very helpful. Xavier who works on the 8th floor as a concierge was extremely helpful. Will definitely stay here again."

"Construction area"

"Nice room, clean and the personal was helpful"

"It is a nice and economic place to stay while you have another flight the next day or need to rest the night. The bathrooms lack of good maintenance… and it make the experience not that good. The staff is efficient and friend. The breakfast is expensive for what it offers but if you don’t have another place to eat breakfast then it is ok, after all Ecuadorean food is always fresh and natural no matter which 3-4 star hotel you pick."

"Nice property, spacious room. Nice pool and gym area. Rude staff."

"I expected more, terrible bed, very soft not according to hotel standards. Simple breakfast, old appearance."

"It's a nice hotel with an awesome breakfast buffet! It is close to the Malecon and on the water."

"Los servicios excelentes. Lo malo es que no se puede gestionar factura si eres ciudadano ecuatoriano."

"From start to finish our stay was perfect. The hotel is beautiful, rooms are clean and the breakfast buffet was delicious. The staff were supportive and helpful for everything, they even helped me practice my Spanish with every interaction. This hotel stay was one of the best we have ever had. Everyone there was 10 out of 10!!!"

"Great place to stay. Walking distance to airport."

"Very clean and comfortable rooms. The staff was very friendly and they're all fluent in English and Spanish. Breakfast in the restaurant was also delicious."

"Tuve una gran decepción. cuando elegí la habitación al reervar tenían la opción de Habitación en Piso Superior con acceso a Sheraton Club, lo quería para reuniones y tenia un valor considerable por nochemas alto que en pisos bajos. Por este tipo de habitacion cobran un valor adicional ya que es en piso alto por lo general hay unas salas especiales con bebidas soft y snacks, además de la vista. Al llegar y hacer el check in me querían dar una habitación en el piso 2 porque estaban haciendo una...

"El trato del personal de front es muy indelicado, y emiten comentarios sobre las personas comprometedores"

"Clean room and friendly environment. Well located in front of Malecón 2000"

"Great and safe hotel Always security"

"I had nothing activities scheduled on the days I went.The food was too little.There was a scheduled and base on the scheduled when i was able to enter there was only snacks until late dinner.When dinner came it wasn't enough food for .my party.Lunch the next day was great,but it was my last meal before exiting.Some of the food was spoiled.I did show the staff and it was changed.The bathroom maintenance was not working and the bathroom was overflowing. I was not satisfied and tik-tok and pictures...

"Cleanroom nice staff warm people"

"Great place to stay, connected to Large Mall with multiple food venue's"