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"Staff was nice"

"Too each their Own but we were 100% please with our stay. The staff was super friendly, the restaurant and wait staff were super friendly and convenient. Location is right in all of the action. If you're in town for a few day, you can't go wrong with this place. The only downside was no AC but, truly wasn't an issue for us. The beds were super comfortable. Did I mention the amazing staff."

"Beautiful stay! We really enjoyed the pool, spa, buffet breakfast, and the staff… so kind, and respectful. Anything we needed, they were there for us. I liked that there is an AA office onsite, and also a tours office, which were very helpful during our trip. Kuddos to the ladies at the jewerly, and the arts and crafts store."

"The staff was amazing. They were super helpful and super sweet."

"The stay was adequate and the SPA service recommendable as always (this is the second time we've been here), but this time around we did leave w/ a bitter taste. My wife had an unfortunate incident during the night of monday 7/6 when a hotel staff entered our room when my wife was in the bathroom and unpresentable. We brought this up w/ the night-shift staff in the reception as well as the manager on duty the next day, but we didn't receive any convincing feedback that this unfortunate incident...

"Nice"

"The only thing I didn't like was the food at the buffets."

"Las instalaciones son muy bonitas. El servicio al cliente de Bruce es un 100, muy amable, sin embargo, nosotras llegamos de noche y no se coordinaron y estaba un señor que queria volver a cobrarme, luego dijo que a el nadie le dijo que llegariamos, al final despues de esperar, nos dio el codigo. NO QUERIA ABRIR EL PARQUEO, Y ME DIJO QUE BUSCARAMOS OTRO LADO, YO LE DIJE QUE INCLUIA PARQUEO Y DIJO LITERAL: ES QUE PARA METER EL CARRO SE DEBEN ABRIR LOS 2 PORTONES, a las cansadas acepto que entrar...

"The hotel and the view are great but the internet was terrible and you don’t even have coffee at your room. The food is good but the prices are very high."

"The stay was pleasant, the staff were friendly and helpful. They also offer a shuttle to the central park and you can reserve transportation with the hotel back to the airport. It’s also walking distance to a couple of amazing restaurants."

"Todo"

"Buen precio y excelente servicio"

"the food was great"

"Ninguna queja; todo más que bien; el hotel con mejor parqueo de La Antigua"

"You get what you pay for. The bed was uncomfortable , hot water takes time to get warm. We had an unpleasant encounter with an item that went missing from our room. Staff come in the room even when we put the sign outside not to come in."

"El hotel tiene EXCELENTE localización en el mismo centro de Antigua que hace posible ir caminanado a los diferentes puntos de interés y restaurantes. El staff SUPER ATENTO y muy pendientes a que todo estuviera bien. Los desayunos includos con la estadía eran abundantes, con productos frescos y muy variados. Y tiene una terraza desde donde puedes ver los volcanes."

"Highly recommend. Beautiful place, clean, great location, helpful and attentive staff. Will come again."

"Good location and convenient for you and your family"

"Beautiful place and excellent service"