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"Reservation for 1 Double 2 bedrooms apartment. Changed for 2 singles. Heather non-working. Breakfast to.go offered but Non ready when leaving."

"Overall a nice stay at El Refugio La Casa de Don Tomas. The room is big and quiet and the location is roughly 10 minutes away from city center. Keep in mind that the rooms have no air conditioning so they get quite stuffy during the day. The breakfast is quite disappointing as it’s very basic. The sweet treats are very good which makes it overall a bit strange that the meal offering is so basic."

"Excelente comida, atendimento 10 pontos! Tudo maravilhoso"

"The staff were all incredibly friendly and welcoming. When I asked for an extra heater, they brought one to my room right away and regularly checked in to make sure everything was working properly. I got sick during my stay, and the front desk was kind enough to help me call a local taxi so I could get to a clinic. Overall, I would highly recommend this place to my friends. It’s in a very convenient location, just a short walk from the town center, and the service truly made the stay even...

"Tout était merveilleux, surtout le personnel ; la dame à la réception est adorable. Le déjeuner magnifique. Bravo les filles"

"Staff very helpful and friendly, although no English. Happy to converse using translation tools. Swimming pool was closed due to it being winter, which I didn’t reslise when I booked. A couple of times there was no water, no electricity and no wifi, but staff worked to resolve the issue. Breakfast was very good and there was free tea, coffee and iced drinking water available all day. I didn’t have supper at the hotel but did have some drinks at the bar by the open fire which was welcoming...

"The staff was extremely helpful and kind. They also had a fantastic breakfast"

"スタッフの方の対応も親切です。 朝食は一流ホテル並みのクオリティで、ウォーターサーバーやヨーグルト、ジュースも24時間使えてありがたかったです。 部屋も綺麗で申し分なし。最高の滞在でした。 自信を持ってオススメできるホテルです。"

"Location was amazing. I was originally worried that it would be noisy because it’s so central, but it was quiet. The staff were AMAZING! I chatted with Christian a lot which made me change up our itinerary a little bit and it was definitely for the best. The pool was bit too cold for me since we went in May (felt like a cold plunge the one time I went), but it was still nice to lay out. Absolutely recommend this location."

"テラスは狭いがゆっくり過ごすには良い"

"Friendly staff - 1 struggle w English, other 2 very good. Guess Owner, old lady always there with smile, she can’t speak English. Free coffee and tea and water at reception through out the day. Check out 6.30am and simple take away breakfast (sandwich ham w cheese n drinks n snacks) ready."

"Friendly staff and good breakfast, but 60 dollars for the hot tub is too much."

"Clean and organized. Staff was friendly and helpful. Location was in heart of town. Very easy to walk around."

"Tudo maravilhoso "

"The property is absolutely gorgeous. Spacious room with comfortable bed. Aesthetics on point. Staff is fabulous and very helpful. Highly recommend. Breakfast was delicious."

"I love this hotel. Its closed to the airport and the staff is accomodating. Highly recommended to stay in this hotel"