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"Set in a quiet location Old castle which still has original features"

"First class as always, this is our fourth visit and we are already planning our next one. From a seamless check in with an amazingly warm welcome from Nicola and Cheryl who remembered us from previous visits. The room was excellent and the housekeeping team did a fabulous job throughout our stay, nothing is too much trouble. We are in the Pin bar and once again the food was lovely and all people we came across were helpful and polite. We had a visit to the Spa, where the beautiful Lilly...

"The Hotel is set in lovely surroundings. Swimming pool is excellent. the room was small and a long way to walk to get to it. We had a large room facing the front gardens last time and prefer that even though it is a bit dated. The fried eggs they brought out for breakfast fresh from the kitchen were cold not certain how that happened.It was as if they came from the fridge."

"Good vicinity Very pleasant helpful staff Accomodation very good Good bar For a 4star hotel I would expect restaurant to be open at night - don't want to eat in a bar Need to look at H&S with showers. Have epilepsy - cannot have a bath. To climb over bath side with no grab handles is not a good idea. Difficult to get the shower working at an acceptable temp. Should have a walk in shower"

"Room was big and the bed was big. Very clean throughout. The walls and headboards were a little tired looking. Our first room had faulty air con and on our last night we were given another room. We got a 30% refund for the nights we had no air con. The screen casting worked well in our first room but didn't work in the new room we moved to and the engineer, while very polite, didn't understand the issue either. The bar, breakfasts and staff were very nice."

"Perfect location, helpful friendly staff, room very clean, beds very comfy, have stayed here everytime im in durham, perfect thank you Food in bar are great too"

"Very helpful staff, an excellent breakfast and situated in a lovely rural location."

"Evrything was ferst rate"

"Another great stay. Highly recommend."

"We arrived to check into an accessible room. No help was offered to navigate a small set of steps to our room. No explanation of the amenities available or what time breakfast was served . The following morning our television didn't work breakfast was £16.95 for full english so we ate elsewhere. On our return after a lovely day out we were greeted with very loud music which all the guests had to endure as the events room doors were left open,so when we had to return to reception as our room key...

"Room was clean and fresh, shower was superb, ours was a twin room, the beds were comfortable, staff were friendly and helpful and breakfast at the health club was very good, overall our stay was great."

"Although it was just a one night stay for me I received a very warm welcome, shown to my room and all staff; reception, bar and restaurant were first class in their roles. Room was clean and tidy and bed very comfy. Good selection of food and cooked breakfast to order."

"Stayed for three nights. Very comfy bed. Helpful staff. TV not working when arrived. New one ordered and fitted the next day!! Excellent food. Continental breakfast served in a hamper each morning. Dinner menu refreshingly different!!!"

"We asked for a late check out and even though the hotel was absolutely empty - (we were the only two people at breakfast in a room that could seat 100) the hotel still denied a late checkout (personally I think 11am checkout is too early) so we were charged an extra £20 for a 12pm checkout. When the room costs £500 per night this is totally outrageous. The hotel was empty so it would have been a nice gesture to offer a 1pm checkout given at most high end hotels 12pm is standard. Very...

"Love staying at hotel 🏨 could do with some up dating. This is our 3rd time Will definitely coming back x"

"Good room for the price"

"Staff were very helpful and informative at reception.Room was very clean and fresh.Breakfast had a great range.onsite parking"

"This hotel though it has lovely rooms, but is not suitable for any one with mobility issues. The rooms are on the the second floor without lifts. Breakfast was good in quality and choice. Car parking was limited and the spacing tight."

"Very warm so air conditioning in the rooms would be good"