Hotel with a Concierge in Crete from SAR 592

"I recently stayed at Agapi Beach Hotel with my husband and our 15-month-old baby, and unfortunately, our experience was extremely disappointing. From the moment we arrived, we found the staff to be rude and inattentive, which made what should have been a relaxing family trip feel quite uncomfortable. As parents travelling with a young child, we really value warmth and support, and this was noticeably lacking throughout our stay. It’s also worth noting that we appeared to be the only Black family at the hotel, which made the overall experience feel even more isolating—particularly given the lack of warmth and attentiveness we encountered. The food was another major letdown. The options were very limited and highly repetitive, which is frustrating when you’ve booked an all-inclusive package expecting variety and quality. It became difficult to even look forward to meals. To make matters worse, the weather during our stay was poor, and there seemed to be no contingency plan in place. Many of the all-inclusive amenities we paid for—such as access to pools, snacks, and drinks—were either unavailable or significantly limited due to the rain. This left us feeling like we didn’t receive the experience or value we had paid for. Overall, this stay did not meet our expectations at all, especially as a young family looking for comfort and ease. I wouldn’t recommend this hotel based on our experience."

"The location was great and the staff were very friendly. My only complaint was regarding the massage, but they refunded me the money for that which was appreciated and appropriate. My recommendation: ask for an experienced massage therapist. I was told by others that they had wonderful massages."

"Convenient central location, lovely bathroom, comfortable bed, wonderful breakfast (we arrived a few minutes before breakfast was over and they fully accommodated us, held the buffet open - so kind!!)"

"It was ok, we have stayed at the other two hotels, Stella Island and Stella Palace, and to be honest this is not on par with them. The food was very limited, not much choice and if you’re a fussy eater you might struggle. All the flowerbeds were overgrown and if you had a sunbed next to one there was a strong smell of cat urine. The drinks weren’t great, the soda had that off taste or dirty pipes and isnt branded. There were also cockroaches in our room that came from the toilet floor drain. The staff were nice other than one girl at the smaller pool bar, she was always moody and acted like it was a hindrance to serve people. Overall it was ok and Iv give it a 3 out of 5. I’d probably rather stay at Stella Palace for the same price next time. The pools were clean but they do allow sunbed reserving and most were taken with towels by 7.30am. Some weren’t even used all day that had been reserved and the staff didn’t do anything to stop that from happening. This would be a major problem at high season."

"Everything was above my expectations From the front desks to the cleaning staff every day I was surprised Very nice view and close to the beach and town centre just 5 minutes walking around The hotel and room are very clean and big Thanks everyone special to the staff for the front desks they leave us to check in little bit early what was big bonus for us .Reception area very clean and a lot of staff ready for help I hope I will see you again"

"Beautiful room, spacious and light. Clean as a whistle, and bathroom area was super clean. Food was outstanding, huge choice and lovely staff in the restaurants. I would def go back. Peaceful and relaxing, just what we needed. "

"Great property. Staff needs better training but overall a good option to stay in Crete. "

"Excellent"

"The staff is so nice! If you’re traveling with kids this hotel is perfect. They offer child care services for a very reasonable fee. The only downside for me is the gym was outdoor and way too small, but I’d still come back to this hotel. The rooms are cozy and spacious. We enjoyed so much our stay here."