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"We loved the clean large room! Food was great!"

"The outdoor area was beautiful"

"The location is truly relaxing and the waterfalls are beautiful, but several issues ruined the experience. The road to get there was in terrible condition, the pool was empty during our entire stay, and the Wi-Fi never worked. Also, be aware that if it rains, there is absolutely nothing to do. It’s a lovely spot in theory, but the lack of basic amenities and the difficult access made it a frustrating trip."

"Un recommend 👌 Excellent property Very clean, delicious breakfast and very nice stuff 👌"

"Was really nice location and the staff was great and friendly"

"Contacting the person to check in was not the problem, the problem was getting a room that the air conditioning was not working at all not even turning on , I got changed to a last minute room where the person was still mopping and floors were all wet ended up being muddy. There was no reason given to this situation. The electricity went out at some point and the place has no generator to back it up , the rest of the buildings around it were supported. I bought food to have on the table and I...

"El baño estaba lleno de piedras, no tenía cielo falso, el ruido de las habitaciones de al lado se escuchaba clarito. El area de cocina era donde estaba la caja y estaba extremadamente sucio, no tome el desayuno por asco."

"Our stay at Los Andres Hotel was very enjoyable, mostly thanks to the staff. From the front desk to the guard at the door, the chefs, and the housekeepers, everyone was polite, professional, and welcoming. The young ladies serving us stayed composed and courteous throughout. The food was superb, easily one of the highlights of the stay. The only downside was that the cooks also had to serve tables, so wait times were a bit longer than expected. Hiring a dedicated server would fix this. The...

"On the Hotel booking website it said Check in was 11:30pm so we arrived at Around 12:30pm When we arrived we had to wait over 45 minutes for our rooms to be ready, nowhere in the site said that their pool was closed due to maintenance the person at lobby said it closed for the weekend but it looked like it had been closed for months! There was a group of students staying there that kept knocking on all the doors on the hallways and running at all times during our stay! Wouldn’t stay there again!"