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"The room was clean. The staff was helpful."

"Our upgraded room was very spacious but some doors don't close and others don't stay open. We ran out of tissues in both bathrooms with no back up boxes. It was expensive but overall, we really enjoyed it, especially the grandkids!"

"I canceled a night weeks before arriving. They made me pay and wait for careful d. I’ve been fighting the $200 charge for three weeks. The front desk guy is rude"

"The room was exactly as pictured very quaint and cute only complaint was the countertops and tops of the dressers had ring stains from cups and whatnot otherwise very clean. Pool area was small as was the pool so we didn't use it as just having a group of 4 other people in there made it feel crowded. Free coffee bar was nice. I recommend the banana split iced latte. YUM!! Front desk gentleman at check-in was friendly and helpful."

"Amazing"

"My only complaints were the toilet tank in our room was cracked and the shower seemed a bit outdated, not spic and span."

"It was a very nice hotel. The room was clean and comfortable, the staff was friendly, and the location was convenient. We had a great stay and really enjoyed our time there."

"Breakfast was probably the best part of the stay. The facilities are older and carpets probably haven't had a proper change/deep clean in awhile."

"Best Western is our go to on our yearly Mystic trip. This trip was no other. The lobby was big and beautiful and had coffee and tea 24/7. The coffee is so good. The manager was there to greet us and check us in. He’s been there for years even prior becoming Best Western and he has always provided great service. Very kind and accommodating. Our room was clean and spacious. The first night, the towel rack fell off but no big deal to us. I told the manager the next morning and in the afternoon he...

"The limousine service was great. The communal fire pit with free wood was also great. The bathroom was not clean and the door knob to the inside fell off. The window handle also fell off when we tried to open the windows to get the musty smell out. The key cards did not work and we were locked out in the middle of the night."

"Terrible customer service once you book you’ll never hear back from management or anyone else in the establishment."

"The stay was great"

"Great! Friendly staff"

"I have stayed here many times over the past years...I was not knocked out by the overall stay. They call themselves a resort and in a way they are but I question their ability to provide excellent service. On my arrival rgere was no bellman so thr shift manager helped me. When I checked in I was supposed to get a room with garden view and a queen bed. The first room that they gave me was windowless and very small. I was paying 800 a night for my room.and it was a mandatory 2 mights. Room...

"No AC in the middle of summer. We got in at 7pm and went to the lobby multiple times to tell someone. No one there. Called the number to connect with hotel staff, no answer. The hotel room was 85 degrees all night long. Don’t waste your money."

"I booked my hotel stay through Expedia gave the front desk concierge person my 80 she stated that she could not find my reservations. I pulled out my phone and showed her the confirmation number. She looked at it and stated that she did not have my reservations. Try calling Expedia and they were not able to pick up the phone had to purchase another room. The staff was not helpful at all."

"I travel a lot, but never had time to review a hotel. Not this time! It is terrible. 1. We arrived very late at night and realized after settling in that the air conditioner in our room 413 works as ventilator (no cooling whatsoever). I went to a manager on duty and asked to move as to another room. He claimed that the hotel is fully booked, and the only thing he can do is to ask his manager in the morning to give us a discount. It is very hot season and there is no way the prior guests...