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"Good"

"Rooms were very clean and check in was super simple once I found out that I didn’t have to have a desk attendant to assist but I was able to take care of my whole check in from a kiosk! Cool right;)"

"I overall enjoyed my stay at this hotel. Rooms and lobby were very clean. Nice bar area in the connected Lockwood restaurant. The staff was great, as was the location. 4 elevators made going up and down very efficient. Had a view of a parking garage which isn’t the end of the world. Also received an unexpected early check in which was great! I did go to grab ice and noticed there was no ice machine on my floor, went to another floor and that ice machine was out of order. I was also unaware of...

"The hotel was great, quick check-in, claim, nice breakfast, shuttle provided, pleasant and helpful stuff. We stayed because our connecting flight was delayed. The Shuttle was a bit confusing, because there is construction at the airport blocking exits, we had to walk a lot before finding correct exit and the spot specifically for hotel shuttles, exit 512 was inaccessible, so use exit 510 or other even numbered gate and walk along row #3 until hotel shuttles sign at the very end."

"At 8:30 in the morning the office wasn’t open. No breakfast was being served as promised. It was supposed to be served from 7-10 am. Would like a refund!!!"

"This is a great property. We stayed 6 nights. Wonderful Public Areas with different seating areas. Sleeping rooms are well appointed and quiet. Never heard any hall or outdoor noice. We grabbed a quick lunch in the Cafe and the food was excellent. Only recommendation would be to have carpeting cleaned in Public Areas. Overall great experience.,"

"Was clean"

"staff was abrupt, bordering on rude. Didn't get my "VIP perks.' Apparently, the free omelets they have been offering for breakfast for over a year are now pay-in-advance at check-in, without notice before my arrival. One of the biggest reasons that I return to this hotel. Check in at 4. They were rude about my wanting to check in at 330 last time, so I went to dinner first. At 5:15, I received a text asking me to call them and tell them what time I was checking in. There were no open tables at...

"The people at the bar were so friendly and amazing"

"The location is perfect for the places we went to. Walking distance to Coors field, Civic Center near the capital & civic park and 16th street mall and the union station. When we arrived , we were greeted with great hospitality and informed their a/c is centralized, so not able to adjust the room temp. The room was cleaned, but could use a good touch up on the walls, the wall paper was coming undone in a few spots. We did ask for a fan, in which 1 was provided. The down fall is, we stayed there...

"At night it felt a little too dark and unsafe. During the day it was a better."

"The front desk staff especially one which I plan on sharing my experience about, needs to be reevaluated."

"Very nice staff and perfectly fine hotel, if a little outdated. The hot tub was unavailable on my stay and the rooms could stand to be modernized a bit, more USB ports, modern fixtures etc, but I enjoyed my stay. If you're going to Glenwood Caverns you couldn't be closer and your hotel parking puts you in a prime spot."

"Historical property dated and seems like they were surviving on their legacy not on service, granted there property is torn up by a construction project. Room we were assigned had scaffolding blocking view from both windows and construction equipment breaking up the bed rock right outside. We were assigned a different room. It’s outrageous that they would even rent that room even to Expedia discontinued customers. Also room have portable free standing AC units which are vented by flexible...

"I didn’t know breakfast was offered so I think the staff should let people know even if you have to pay for breakfast it should be better advertised. Other than that I had an amazing time at this hotel !! "

"Such a great place. If we stayed for more than 2 nights we may have used the well stocked kitchen to cook a meal. Such an exceptional suite and property has plenty of activities. Just don't count on the fishing pole rentals. They told me they don't do it any more. Will definitely come back if in area."

"Beautiful property! The staff was very kind & helpful. We had a snowy day while on the property and we were very thankful for the board games in the upstairs lobby. I wish the rooms were a bit bigger for our family of 4 and there were other dining options but otherwise it was lovely. "

"Wasn’t anything really wrong but wasn’t as nice as I was expecting."

"We enjoyed the location very much as the property is right next to the river and two miles from the Rocky Mountain National Park entrance. The owner at the front desk was friendly. We did not like the bed as it was very firm and uncomfortable. We shared this with the owner We also thought the kindling provided for the fireplace was not enough to start a fire in the fireplaces. We hope this part of the property will be renovated and we will consider staying there again."

"The hotel and area is very nice. Beautiful. I wasn’t satisfied with the massage at the spa considering I asked for deep tissue and paid over $700 for a couples massage. I left still feeling like I needed a massage. Other than that, the food was delicious at the onsite restaurant. The views were amazing. The hairstylist at the salon was wonderful."