Hotel with a Concierge in Christ Church from SAR 580

"I was going to leave a 5 star rating but after my staycation at this hotel I accidentally left my phone charger. I spoke to staff 5 times over a 24 hour period regarding looking to see if the charger was found and every time I called I felt like no one made an effort to look for the charger, I had to give my name and number each time I called as no one would ever call me back with an update. As someone who frequently does staycations with my family throughout the year, this definitely changed my mind from coming back. Just because someone is no longer a guest doesn’t mean you can’t assist them as you don’t know if they will return or recommend others to visit. They are still yet to give me a call back on if the charger was found or not. "

"The hotel was very nice and clean the staff was pleasant and helpful omg I can't complain about this hotel I would go back again and also tell my friends.only a few staff was grumpy!!! But I didn't make it bothered me why because the other staff made my day keep it up guys thanks for the warm welcome . Mm from Toronto "

"The room was clean and fully equipped down to ice cubes! Had a lovely partial ocean view and stunning sunsets, and being right in the heart of St. Lawrence Gap dining scene made it so convenient. You’re also walkable to beaches on either side and about a 15min walk away. The staff were warm, welcoming, and genuinely friendly from the moment I arrived. Shout out to them, from front desk to the maid staff y’all rock! I didn’t get to try the hotel restaurant, but the menu looked tempting enough that I wished I had! Sadly, my only gripe was sand flies in the room, which were noticeably observed more toward the end of my stay. I did note it on checkout and the staff acknowledged it’s a known issue, appreciated the honesty, but hopefully it’s something they can work to address. It’s the one thing that kept this from being a perfect stay. Overall, a fabulous hotel that I’d happily recommend, just go prepared for the local wildlife!"

"Everything about sugar bay was amazing from the staff to the food to the amenities absolutely spectacular! Not your typical all inclusive buffet, food was very good and not to mention the exceptional steak house and sushi restaurant on site. You cannot go wrong with staying here! Would recommend to anyone!!"

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"Friendly staff, good food, nice smaller resort that can cater well to allergies and food restrictions. Just returned from our first visit at O2. Impressed by the level of attention staff pay to allergies and celiac needs of guests. Staff was well informed and we even had one of the chefs one night check in on us. Its great to be able to actually enjoy our stay without issue in that regards. While this is a smaller resort we found it had everything we needed. Multiple restaurants, great location, nice room and very friendly staff. I'd definitely go back in the future"

"Our rooms were very "

"The view was breath taking! Wonderful staff very helpful and friendly. The food and drinks on property were amazing as well! "

"Omg! Rudest staff at hotel restaurant. Staff ignored you, looked straight at you and just walked away. Rude if you asked them anything almost boarderline hostile. We purposely avoided the restaurant due to staff behavior. There was multiple gueat complaining and we witnessed poor behavior with other guests! Pool closes early around 6 which we kinda new from the reviews. However would be nice to be able to swim later."