"We booked and paid in advance for two rooms. Upon arrival, they only had one room available. Since it was a late checkin, the night staff did not have access to the computer system and could not verify our reservation. We had our confirmation information, thankfully. Since the hotel staff was told that they were full we were told we needed to share the one room.
The night staff called the manager off duty and after nearly an hour a second room was found for us, hopefully not at the detriment of...
"We booked and paid in advance for two rooms. Upon arrival, they only had one room available. Since it was a late checkin, the night staff did not have access to the computer system and could not verify our reservation. We had our confirmation information, thankfully. Since the hotel staff was told that they were full we were told we needed to share the one room.
The night staff called the manager off duty and after nearly an hour a second room was found for us, hopefully not at the detriment of...
William