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"Food was not great. Milk was actually powdered. On the other hand amenities were amazing and kids had a blast. I would rather just pay for room and go to town to eat instead of all inclusive. The front desk was v helpful. The facilities are well kept and staff was accommodating."

"We had a wonderful time at the JW. The staff were fantastic and friendly. Everyone there was warm and helpful. We especially enjoyed talking to Angela at breakfast each morning. The property was modern and comfortable with multiple decorative pools. Our room looked straight into the ocean and the tall mountains behind. I was able to dive the elephant and seal caves which were fantastic. There’s a nearby dive shop. I highly recommend Blue Adventures Diving. The beach is small and quaint with nice...

"The room was super clean and the staff were always helpful and joyous. The location is great with a beach on the other side of the road and a short car trip to Old Town. Food was surprisingly good, we chose to eat there a couple of nights."

"The breakfast everyday was delicious and very fresh! Fresh OJ every morning on the beach can't be beat. Always plenty of food with great choices. The service is top notch - for breakfast and the rest of the day. We got lunch on the beach one day and that was delicious too! And the gelato (although the scoops were a little small). The front desk (Sophia) was so helpful and friendly. They did everything they could to make our stay wonderful. The hotel is right on a beautiful beach with plenty of...

"Amazing room big clean and staff super friendly"

"A wonderful family friendly resort. Access to beach, pool, restaurants and excursions; well situated but not in the middle of a busy city."

"Had a great time! Huge thank you to the women at the reception desk. Both of them gave us great advice on how to make our trip unforgettable!"

"Alles war OK, sehr sauber, nettes Personal hilfsbereit, gutes Essen schönes Wetter, die judierte Luft war herrlich, gerne werden wir nochmal hinreisen. 🙂"

"Everything was lovely"

"Property was right on the beach., which was awesome! Very large but very well laid out . Never felt crowded. Many pools to choose from & beach loungers all had umbrellas & were very comfortable . Pool towel service needs improvement. Have to pick up towels at the spa . 3x during our stay there were no towels available. For the caliber of hotel clean beach towels should have been provided in the room daily. Bathroom lacked towel racks or sufficient hooks ( only 2_for bath towels). Hand towels...

"So conveniently located in such a special building - we had the room with the rooftop bath/jacuzzi - views were very cool. The staff were so kind and helpful - and a special shout out to Iro in the restaurant who made our stay extra special - we can’t wait to tell people to go there. Also - so close to everything without being in the busy area - loved it!"

"Alles traumhaft!!!"

"The reception area is spotless and so are the rooms and breakfast area. Staff was always willing to assist. 2nd stay and the location to the harbor with the many restaurants is great."

"Amazing hotel, very friendly staff and great facilities"

"The hotel and staff were fantastic. We got to eat our breakfast every morning on our balcony looking into the bay around Chania. We liked the location and did not mind making use of the local taxis to spend time in the town where there were plenty of excellent restaurants. The staff were first rate and we wanted for nothing. Would recommend anyone to visit this hotel and Chania."

"Staff were all lovely, so helpful and were the highlight of the stay. Due to lack of staff being on roster we weren’t able to book the spa over the weekend. Our room was quite worn and in the bath room quite grubby. Just felt a like the place was a little run down. "

"Amazing view, delicious food, nice staff, nice pools. We loved our stay with my 2 kids."

"All inclusive and very chill. Food in main resteraunt in my opinion was very good, though some of the resteraunt dinning experiences were lack luster and would not do again. Very good for families though would be.nicer if had a program for children. At this point would recommend, though construction is a bit poor and in a few years may be run down. Had ants on balcony on third floor coming from crack in structure, and saw lots of little deterioration of the property."

"Hotel should include breakfast."

"Great place to stay with an amazing breakfast that has views that are jaw-dropping"