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"Excellent location. Very clean and modern. Staff were helpful"

"Stayed 1 night in May 2026. Location was ok - we took bus from train station to Casino-Palace stop and then walked the remainder. Hotel is located up hill and could be difficult to access by foot with heavy luggage. Room was a good size and had beautiful panoramic views of the lake and city. No air conditioning, but with windows open and using provided fan, we were comfortable. Would have preferred to receive Lucerne visitor pass prior to check in so we could have used it for the bus ride...

"It is good price and also comfortable, really not far from train station"

"The location across the train station was very convenient. The room was not at all cozy or similar to what I had booked. Also there was no air conditioning with very temps."

"Cute and clean room with a view of the lake. Friendly and helpful staff. Tasty breakfast. Well situated."

"فندق جيد جداً يبعد عن السنتر 10 دقايق مشي غسيل الملابس عندهم سيء لم تغسل جيد لدرجه ان بقع الشكولاته على ملابس الاطفال على وضعها لاكن عموم الفندق زين. "

"Your hotel was one of the best we have ever stayed Staff exceptional and food at the restaurant incredible Thank you for a delightful stay hope to be back soon George"

"We liked the lake view and sat on the balcony each day watching the ships and the swans. As far as the room was concerned there was no AC just a fan. The lights were difficult to manage. The bathroom and the toilet were dingy and the reading light on one side had fallen off. The coffee machine was welcome for me except housekeeping forgot to refill the box with coffee and milk and the night staff had to run around looking for them. The bus timetable on a display was very useful. Breakfast was...

"Great location! Clean rooms and the cafe below had great service and delicious food!"

"الفندق ممتاز ولكن قديم نوعا ما الغرف صغيره مقارنه بحجم الاثاث بها "

"فندق رائع ومتكامل وقريب من كل شي "

"Convenient location. Very helpful staff. We were allowed to check in before the allocated time. Clean rooms and decent breakfast. Would stay there again."

"Love the area, attractions are walkable. Old town Luzern is dreamy. The room just gets warm coz it was heatwave, but there was a fan but not enough to cool the room."

"طاقم العمل جداً متعاون ولطيف تم توفير تذكرة الباص مجاناً مدة الاقامة الغرف نظيفة ولاكن مساحة الغرفة جداً صغيرة وسط مدينة لوسيرن قريب من الفندق تستطيع الذهاب له مشياً تقريباً 10 الى 15 دقيقة مشياً ولاكن مع تذكرة الباص اسهل ولا تريد المشي او استخدام السياره شكراً لتعامل طاقم الاستقبال الراقي جداً"

"The hotel location is quite good, very easy to get around. The room is spacious, clean and comfort. The breakfast is so good with lots of choice. Staffs are helpful and friendly. Highly recommend this hotel to everyone."

"Limpio, personal bien amable y desayuno rico."

"The staff were very helpful. Great location. Basic standard double/twin bed - you can request different pillows if you don’t like the feather pillows. Bathroom shower needs upkeep as there was mold/milldew throughout the corners and edges."

"Great location"