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"The staff is very friendly we were welcomed in by Diana.. Any employee we stopped and asked a question were more then helpful in assisting us. One thing I would request would be a microwave in the room. With room service and all the restaurants around it would be nice to have microwave access for leftovers.."

"The staff were very helpful. The room was great, but it was very cold and that made us uncomfortable. We couldn’t seem to adjust the heat . It blew cold air at us a lot."

"Nearby amenities are good."

"Our views were stunning. The staff was friendly, helpful and accommodating. Our trip was amazing. The beds were comfortable and the shower was heavenly. I would definitely come back to this hotel. "

"10/10 hotel close to downtown banff"

"Clean rooms, really nice staff, breakfast is far better than any others I have had in Toronto."

"All good "

"Not Pet Friendly at all. Expedia refunded us our reservation, because we didn’t get a check in notification for many hours past check in. The pet friendly rooms entrance is in from the parking lot like a motel with no grass in sight. The outside of the property is not well maintained and looks unsafe. They also make you sign a waiver that pets are not allowed to be left alone in the room."

"Hicieron un rebulu que hasta me dejaron sin anotación me mudaron de hotel y no aparecía en ninguno"

"I think for the price you pay the rooms could be updated a little and the public washrooms should be maintained way more other than that the front desk staff have and always are just so amazing "

"all is good. planning to book again for next vacation"

"So good"

"The stay was enjoyable, staff were helpful, the room was comfortable. Elevators were a little small/crowded but that comes with the age of the building. Built in 1914 as the The Dominion Bank headquarters which also means the hotel has some very nice architectural elements. We stayed in the lower floors which is original building. "

"Gorgeous newly renovated suite, the nicest room I’ve ever stayed in! Took advantage of a reduced rate upgrade to a full view of the falls and it was spectacular! Comfy beds and pillows led to the best sleep ever… we even bought the pillows!! Loved the Nespresso machine for that first cup 😄☕️The staff is warm and professional, and dinner at STK was exceptional, although more expensive than we’d normally go for dinner it was a special occasion and really enjoyed the food quality, staff and...

"As described - Simple rooms but spotless/super clean. Crisp, clean, and comfortable bed, 10/10."

"Limited hours and menu"

"The staff were all very friendly and helpful. In particular, Catherine, our housekeeping staff person was exceptional. She was so kind and did a great job! The room was immaculate. The bed and pillows were very comfortable."

"Good location and amenities near by"