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"Very clean and friendly staff. The location is also lovely with a great view of the falls."

"I didnt like that they told you can check out by 1pm . When its 11 am i was locked out of my room , had to go down to the front to reactivate my key. I didnt also like to argue about my included breakfast , to proof its included!"

"The falls veiw"

"Overall, our stay was okay, but there were several cleanliness and maintenance issues that kept it from being a great experience. The staff throughout the hotel were friendly and pleasant to deal with, which we appreciated. The room itself was decent, although the bed was much too soft for our liking. One of the beds also appeared unmade underneath the covers, which was disappointing and made us question how thoroughly the room had been prepared before our arrival. We were informed that rooms...

"Would stay again!!!"

"We stayed only 1 night and wished it was longer to take better advantage of the facilities. Room was close to a large noisy fan."

"Ok"

"Was a great stay. Hotel is centrally located near a lot. Would stay again."

"Our room had a water leak in the room. When we talked to the staff they all but dismissed our complain saying that “so? What do you want? Another room?”"

"Would like bigger towels. But over all my 3rd stay and it was great"

"Great experience!"

"Great location for the stay in Niagara Falls. Staff was very friendly, room was great!!"

"Great view"

"Great location , room was terrific"

"We stayed overnight in that hotel. The location is very accessible to all the excitement around the downtown. The staff were very helpful. Checking in and checking out was very smooth and quick. The bell boys were very good. But only problem we faced was the dust in the room, especially the phones. It was so dusty. When we tried to turn on the night lamp, it is broken. The stand was wobbly and looked like the shade was just placed on the stick. We called the service and they justi removed...

"Staff service was pretty terrible."

"Well kept older hotel. Highly recommend"

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"Nakitah, Alicia, Sebastian and Jack were amazing and so helpful! They really go above and beyond to ensure a positive and enjoyable stay for all the patrons. I highly recommend the Banff Rocky Mountain Resort for your next stay!! Thanks again so much. Especially to Jack for taking my dog for a walk while I was in the hospital. You guys made our experience amazing!"

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