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"It would be nice if free breakfast is always included in your stay. And bottled water is free at least."

"Great location Great staff decor a little tired."

"Hotel is very well located but the room is a bit tired particularly the bathroom . A little expensive for what it is"

"The welcoming staff helped start off our getaway! The room was beautiful with a spectacular view of both sets of falls. The pool was lovely as were the hot tubs. We would book there again!"

"Clean room"

"There was no YouTube or internet connection in TV. So, the property lost one star because the TV had no signal or network."

"Staff were not professional"

"Provide shuttle to the offsite parking lot, we stayed in a city view room on the 29th it was great, even had a view of the American falls. Room was modern, bathroom nice "

"Property is a bit dated, the spa is lovely, lots of restaurants to choose from, beautiful place to unwind, family friendly."

"The location is very convenient, with easy access to the Roam bus stop and within walking distance of the Banff Centre. The pool is a standout feature, with a unique cave-inspired design that creates a relaxing and memorable atmosphere. Overall, a great place to stay for exploring the area"

"Good view"

"Great location. Could not park the car there due to the height limit"

"The hot tub needs updating"

"Room, bathroom and shower were all well maintained. I was happy the ac was on prior to check in and the mini fridge worked perfectly fine."

"Great location"

"I had a great time my room was as expected new nice and clean."

"Dirty, overpriced rooms, parking price was outrageous and wifi was an extra charge. Avoid."

"Staff"

"This is worst Holiday Inn/ IGH property we have ever stayed in. The parking garage had the most horrific smell of sewer, and the room was not cleaned so they tried to spray something to mask the smell but it was the equivalent smelling a barbershop/axe body spray on your sheets. Nightstand was sticky and the curtains had black around the edges. The hallway floors were the dirtiest thing we’d witnessed in all of Toronto. We’ve never had a bad IGH property in all our travels but this location...

"Room clean staff was good kittch very nice the pool was out of service though 😞. Over all it was good."