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"The staff is very friendly we were welcomed in by Diana.. Any employee we stopped and asked a question were more then helpful in assisting us. One thing I would request would be a microwave in the room. With room service and all the restaurants around it would be nice to have microwave access for leftovers.."

"The staff were very helpful. The room was great, but it was very cold and that made us uncomfortable. We couldn’t seem to adjust the heat . It blew cold air at us a lot."

"Nearby amenities are good."

"Our views were stunning. The staff was friendly, helpful and accommodating. Our trip was amazing. The beds were comfortable and the shower was heavenly. I would definitely come back to this hotel. "

"10/10 hotel close to downtown banff"

"Breakfast was good but it would be better if breakfast was served a little bit longer. Bar was nice but would be great if it was open a little bit later"

"All good "

"The room was clean but had a weird smell, there was no microwave and the staff was not at all cooperative "

"Hicieron un rebulu que hasta me dejaron sin anotación me mudaron de hotel y no aparecía en ninguno"

"Poolside was littered with empty cups and pitchers from day drinkers "

"all is good. planning to book again for next vacation"

"Great views"

"Location was great, room was dated and Not updated"

"The only drawback was the inability to get on streaming apps as televisions were deficient."

"Gorgeous newly renovated suite, the nicest room I’ve ever stayed in! Took advantage of a reduced rate upgrade to a full view of the falls and it was spectacular! Comfy beds and pillows led to the best sleep ever… we even bought the pillows!! Loved the Nespresso machine for that first cup 😄☕️The staff is warm and professional, and dinner at STK was exceptional, although more expensive than we’d normally go for dinner it was a special occasion and really enjoyed the food quality, staff and...

"As described - Simple rooms but spotless/super clean. Crisp, clean, and comfortable bed, 10/10."

"I was booked including breakfast but when I get there they said breakfast isn’t included which is terrible and premium room we regular room. That was upset me never use Expedia terrible"

"Limited hours and menu"

"I had a very disappointing stay at this hotel. The price was completely unreasonable considering the condition of the facilities. Everything felt extremely outdated, including the gym equipment, which was old and poorly maintained. Cleanliness was also a serious issue. I even noticed bugs on some of the equipment, which was unacceptable. The mattress was very uncomfortable, making it difficult to sleep well during the stay. In addition, the actual hotel environment looked nothing like the photos...

"Room was clean and well maintained. Had a quiet and pleasant sleep. The room was good for person like me who have mobility issues."