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"The room was very clean and had a nice view of part of the falls. I especially loved the jet tub overlooking the falls, it was a great way to relax. The location is excellent, with easy access to attractions, restaurants, and shops. The only minor downside was that it took a while for the room to reach a cooler temperature after we arrived. Other than that, everything was great, and we really enjoyed our stay."

"The room was ok. The bathroom was the size of a closet. The window/door was so thin you could hear people talking on the street from the 7th floor. Elevators were a little confusing at first because there are so many. We waited for almost 25 min to get on an elevator because of how slow they are. Staff was great and answered any questions we had. The hotel itself was very nice and upscale but the rooms lacked what the rest of the hotel had to offer. We did not eat at the restaurant because it...

"The issue here wasn’t just the room, it was how the hotel handled it. Their engineering team came up to inspect a problem with my room and couldn’t resolve it, so I requested a refund and left within an hour without staying the night. When my booking platform contacted the hotel about the refund, they claimed I never complained and that there was no issue at all. That simply isn’t true. Their own staff were in my room responding to the exact problem they later denied existed. Mistakes happen,...

"Great views from the room, very nice staff, will stay again."

"Excellent breakfast and very convenient location."

"Good hotel for stay and awesome swimming pool"

"After traveling for 6 hours we were told that the hotel was booked due to flooding in another part of Canada. We were moved to a different hotel. Hyatt Regency and our room was nice. The view was amazing!"

"Very clean and excellent staff. Slow elevator, inconvenient parking and the pool was overcrowded"

"Loved the resort and surrounding area. Would definitely come back for a couple of days."

"breakfast is not great for the price"

"great view. helpful staff. The bar was also great"

"Staff very friendly and helpful during my first stay there. Very nice!!"

"Great! Front desk staff was extremely friendly and helpful, the room was awesome and very clean."

"Great place! Everything was amazing and the buffet for breakfast is excellent, just like a resort in the Caribbean !"

"Great location but rooms very out dated and not in the best shape. AC kept kicking on and off every night multiple times and it sounded like a bang every time. Woke us up multiple times through out the night. Pool area is fine but gym equipment is out dated and no chairs in pool area. Overall their sister property across the water is a better overall property, the location is even better if you don't mind a small ferry ride. The best part of this property was the downtown location but everything...

"Sticker on bathroom window for make sure you latch door and lock sliding door when you retire The sliding door lock was broken? Picture show 2 pools both were closed? Would not have booked there if I had known that"

"I saw a bug( I don’t know it’s a bed bug or some other bug) in bed and reported to reception (around 10 am) to change the bed sheets while going out. They dint change till 6 pm and I have to instruct them to clean the room when we are going out in the evening. There is no kettle or microwave in the room. View was good and property was well maintained."

"Clean room"

"the property need to clean."