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"Great hotel, staff was helpful and friendly, everything you would need is right there. Room was excellent as well. Great experience ,definitely booking again.10/10"

"I booked the Sheraton through Expedia for a room for my husband and teenage son for a birthday celebration. We were charged an 'extra guest' fee even though the hotel listing clearly states that the room sleeps 5, and the Expedia receipt clearly stated that there was a maximum of 5 adults per room. At first Expedia/Sheraton said they would remove the 'extra guest' charge. A few days later they sent an email rescinding that, saying it is a non-refundable charge and kept the 'extra guest' charge...

"Staff was extremely friendly and welcoming. Building was clean and new. Only thing was parking was a bit far away but they did offer you a shuttle. "

"Excellent customer service, great breakfast, comfortable rooms."

"Friendly staff."

"The staff were all great - they were patient and helpful anytime we had to talk to them about issues. But, the hotel is getting older with decor falling off walls and roofs peeling, and rooms are not sound proof at all - which is where helpful staff were great as they responded to 2 am noise issues quickly and professionally, turning a noise issue into a wellness check (which was the right call) for the arguing in the next room."

"We received early check in, room was perfect… definitely good security in the elevators and the breakfast was really good; lots of choices and food was hot. Overall, an excellent stay."

"Great place to stay, central location to many activities! Definitely a family friendly hotel. We love that we can access the casino, play place and the falls is a short walk. The rooms are clean and spacious. The staff is always friendly. Be prepared for high parking costs."

"We are usually very happy staying there but this time they put us in room 216 ……very loud bag every 15 min not sure where came from ……possibly a door being slammed but lasted until pool closed"

"yes "

"The reception staff were welcoming and friendly. We had a refurbished room on the 18th floor overlooking the harbour which was great. Although the room had an enclosed balcony, there was no seating which we found odd. However, after asking at reception, 2 chairs were provided for which we were grateful. The negatives were not enough closet and wardrobe space. We had one drawer each apart from a small bedside drawer."

"I was appalled by one of their staff in charge of breakfast. As everyone would, I wanted to sit by the window to get the falls view but I was refused to do so for a reason that’s not even be validated. I was simply told that the remaining tables were “booked”, which turned out to be a complete lie. I was rescued by one of the senior waitresses who told the lady that they weren’t reserved after all. In all likelihood, people can make mistakes, but then again she didnt even bother checking. This...

"Great location, views are spectacular in the tower, I enjoyed the staff (front desk and at the lounge), good food and a very good gin and tonic. This will be my go to spot in Toronto!"

"Beds good. Shower and tv could be improved. Breakfast needs improvement."

"My shared bathroom was leaking from the roof at night. They fix it, but it interrupted my sleep. I will not book this hotel in the future."

"Our favourite holiday when we come to vancouver, perfect 👌"

"Clean, basics. Didn’t use food service "

"We were in the Weider Lodge. The room was very clean and had a great kitchenette. Furniture was dated but bed bathroom was very clean and comfortable. Lots of choices for dining in the Village. Lots of shops. Local artists and one of the kind items. Outdoor activities are rocking after may 15th. Mini putt, canopy trekking, coasters, zip lining and rock climbing. When we were there we had a coaster ride and canopy trekking. Lots of fun."

"No restaurant for lunch."

"My wife and I stayed at the Hyatt in Niagara Falls. I was pleasantly surprised when I arrived and the bell staff told me it was newly renovated. Lobby looks amazing. Front desk staff was quick and friendly. The Fallsview room that I received was the best hotel room I have ever stayed in. The view was spectacular! The STK steakhouse on the 9th floor was an added bonus. Great food and great Vibe with the DJ. Compliments to the staff on a beautiful hotel!"