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"Very clean room and friendly staff"

"Need softer pillows, felt like we were sleeping on rocks"

"Gave us a different view than expected but still fine"

"We stayed here for 1 night over the long weekend. The parking fee is a $100 for valet or $35 for self park but then they will shuttle you to the hotel. This is a very odd request. The elevator is unsafe to use as well leading onto the top floor. My booking was supposed to pay at property,I asked to split it between other cards and the receptionist simply said no."

"Really nice place, decent walk to downtown and super nice staff."

"The hotel is great! Great location! The breakfast is delicious a lot of variety to choose from. Highly recommend!"

"The room was clean and the beds were so very comfortable. All the staff were very helpful, polite, and courteous. Breakfast was delicious fresh and the area was well maintained and very clean. The dining service was excellent."

"Great location, great view."

"Good"

"The resort could use some updating as it’s ridiculous that we had to unplug the lamp and coffee in order to plug our cells in. The carpets, decor and bathroom desperately need a face lift"

"Excellent hotel and location. Staffs are amazing"

"Room and bathroom was dirty "

"Elevator broke down. Due mobility issues couldnt take many flights of stairs"

"Convenient location by Union Station and ferry terminal. Lots of Expedia perks received at checkin: $20 dining credit, upgrade to higher category room with a view, and late check out,"

"The room was clean, and the service was excellent. I took my 87-year-old mother on a trip and wanted her to be able to see the waterfall view directly from our room. The manager on duty that day arranged for us to have the room with the clearest view of the waterfall—at a price that fit my budget. I was very impressed and will definitely return whenever I have a chance"

"Execellent"

"Sorry, due to height limitations, no onsite or designated outdoor parking for standard or larger pickup trucks ."

"We have been coming here for many years, and as those years have passed, everything has stayed the same. It's clear that the lowest possible amount of money is reinvested in the property for the benefit of the guests, because it's Banff and people will come, regardless. Well, I won't come again. Washroom and the floor around the toilet was covered in splatter. Brown rusty water dripping from the washroom lights. The shower head was basically a wiffle ball. Carpet was hard and slick. The...

"Clean and affordable"

"No shuttle. Had to take taxi. Breakfast was plentiful and hearty. Got us going each morning."