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"Clean hotel, nice staff and is nice to get a room with Fallsview Was out and about all the time so I could not enjoy much of the hotel"

"Stay for the view only. My kids absolutely enjoyed looking out the window at the falls and it’s in a convenient area. The hotel is old and nothing special itself. They over charge for literally everything on site like parking. To top it off I paid in full through Expedia, yet I woke up to a full charge in my account for the total two night stay. I talked to staff and they seemed completely unbothered that they put a hold for an extra $1000 from my back account while I was on vacation. They...

"Great views of the falls, and great location."

"Ok"

"Clean, tidy & comfy rooms!"

"I would definitely stay there again. The staff were quite friendly and the hotel was super clean. The only complaint we have was that we found the room didn’t get cold enough at the lowest setting. Other than that, we will be booking there again."

"It was good"

"Don’t be put off by the lobby which looks like it is from the 90’s. The rooms are redone and absolutely stunning. While the elevator to the penthouse floor is a little scary, the effort is worth it as the view is beyond words. Coupons for local restaurants and the ihop on premise with a. Incredible view was really nice."

"There was one staff who was extremely rude. We had three people in the group and everything in the room was set up for two therefore we had to ask for more items, so we requested a few times but the lady got annoyed saying we should just tell her one time. She also hangs up my phone twice. Ridiculously, The wine bottle opener was not working. She told me to look for a wine bottle opener at the bar."

"Bathroom is clean but needs repairs...the shower is very slow and does not adjust well. There are cracks in the sink and paint chips between the mirror and counter top."

"Perfect place to stay! Hotel is top 10! You won’t regret it. Views were stunning. Food at Morton’s is so delicious."

"The room was clean, the staff was perfect, but we have to wait too long for the elevator."

"Great hotel; would star again!"

"The King bed room on the 20th floor was perfect for my wife and I. The lobby was easy to navigate and on site parking met our needs perfectly."

"Very convenient location especially when we didn’t rent a car. Reception staff are nice and helpful. Room is clean and has everything we need for our short stay. Lots of restaurants nearby. Will definitely come back!"

"Beautiful property and great amenities. Love there was a shuttle available."

"Location is just great... and if you have a water view on a higher floor, views are amazing. Rooms and decor are rather dated, but all in all a good stay."

"Great!"

"Disappointing service and broken amenities ​Our stay had several frustrating service and management issues. First, the coin laundry machine was broken, which was a major inconvenience since we desperately needed to wash clothes for the next day. Additionally, after housekeeping serviced our room, they accidentally left trash from other rooms inside ours. ​While most of the front desk staff were pleasant, the woman working when we checked in and out was unfriendly and dismissive. When asked about...

"Overall was an amazing time . The conceirge food recommendations were not great"