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"Shady practices to first give a room on their extended area and then lure you in to pay for upgrades to better rooms. Their listing doesn’t mention that. Room quality for the extended area is motel grade."

"A great family-friendly hotel downtown Toronto!"

"This hotel had some great pluses and a few minuses. It’s in the heart of the falls area, very walkable to many things! Its parking is pricey, but attached to the hotel is nice. Our room was clean but the AC was leaking into the room below us and our floor was wet during our stay."

"Awesome"

"Happy "

"This was our second stay at this resort. Both times we have ended up in older rooms, and the age really showed this trip. The carpets were filthy, the shower was moldy, and the room in general was just in rough shape. The lounge staff were great, food prices were reasonable, and the hot springs pools are what you go for, and they were great. Just disappointing to end up in room in such poor condition."

"The room was great. The breakfast at the Reign was amazing"

"We loved our suite and the staff were very friendly and accommodating. Very nice place to eat at the restaurant on site and location of the hotel is awesome. Will definitely stay again."