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"Clean"

"Checked in and was given room 216. Corner room which the view was a huge air conditioners. Literally in front of my window No light coming in. I called the front desk that the view was air-conditioner. They said because I booked through third-party Expedia that lower rooms are assigned to those patrons. Did not offer to change my room. I called Expedia and they said they can’t control the room they gave me. Had to call guest services again complain outside air conditioner was too loud. They...

"Clean room, well behaved staff and free parking."

"It is very nice one bedroom suite. They have all the cooking ware in the kitchen. You can make your own meal if you like. There is no room service during the stay but staff are happy to provide anything we need. The place is nice and clean. We live in the room face the pool area. It is peaceful and quiet. The only thing is there is stain on the roof which is"

"Better Air-conditioning"

"45 min check in because of long line, 4 guests registered for our room but only two bath towels, asked cleaning for more and was told they only include two in a room, seen lots of people.wearing robes to spa but there were no robes in our room, phoned to front desk and they told me that it is not a guarantee you will have robes in your room, I guess that means it's a roll of the dice whether you get robes or not?"

"Beautiful Hotel with rooftop gardens and pool. Nice rooms and helpful staff."

"We were granted to change our room. Noted a tear on the single sofa."

"Overall, I had a pleasant stay at this hotel in Niagara Falls. The staff were friendly and helpful, and check-in was smooth. My room was clean and comfortable. The location was quiet to relax. All in all, a solid experience, and I’d consider staying here again."

"Kids are always entertained by activities held by animation team, from story telling to dance parties to face painting and more. The water park is huge with lots of options for all ages. There are restaurants an arcade and a cool gift shop."

"Hotel staff was great and hotel was very clean"