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"Chair had food crumbs, bed sheet has stain, insects in washroom. Hotel refunded approx. 20% of the cost. The good thing about the hotel is the location."

"I'm living 29 floor ,and all night they works 30 floor same room my rooms up 5am. All night contraction and they now when I'm asking what happened 30 floor she said o contraction they do i can't believe that harible service not sleeping ol night 😡😡😡"

"M staying there room number 211 2 floor i forgot my jacket there i call alots time no one find out"

"The rooms were very clean, and the staff were very helpful."

"Elevators are ridiculously slow. Food was good, room clean and nice."

"Room was clean and the view was amazing (full fall view room)! Everyone was super helpful when needed. No microwave in room and no vending machine (that we could see) for water or snacks, but really enjoyed our stay!"

"Great location, quite and calm."

"Lovely quick getaway. The pools are the attraction. Sitting in the spring pools surrounded by trees makes for a relaxing time. The first room I booked was very small with a queen bed. This didn’t suit my son and I so I went to the front desk and was able to upgrade to the 2 queen room with a balcony. This made our stay much more enjoyable."

"Our room was not cleaned after our first night. We left the room at 8am and returned to an unmade bed and dirty washroom at 8:30pm. We were told they were trying to be more green - what??? They were unapologetic and I had to ask for the room to be cleaned each morning after that. The air conditioning unit was very loud and banged each time it fired up- very disrupting when watching TV or sleeping."

"It was good"

"The view was excellent and location was great. Very accessible to public transportation. Can’t beat the view of Niagra Falls. The fitness room was blah. Not many options there. Other than that we had a great stay!"

"Clean rooms and lots of different amenities from casino to pool sauna steam room and bars Everything was great expect for staff Reception was unhelpful and annoyed at any request I had. Even DoorDash delivery was a process . They don’t have a designated spot for food deliveries and they need an extra verification from door dash that the food was for me. I never had to go though that before and any other hotel. It seemed that instead of trying to make things smoother and easier for you staff was...

"The room was clean and modern. We ate dinner on the rooftop patio which is beautiful. The breakfast was very good. The location is about a half a block from College subway station so it is very easy to get around."

"My room was clean, and the hotel smelled fresh. The housekeeping staff cleaned my room every day, and it was always spotless. The housekeeping ladies were very friendly as well. The front desk staff were courteous and helpful. I also liked that there were several laundry rooms available on every third floor. Overall, I was very satisfied with my stay."

"The lobby is very modern and gorgeous. Getting up to our room on the 9th floor was disappointing. It is very tired."

"Great location, price and space"

"This hotel has forever been updating their rooms. What was once a regal destination is mediocre at best unless you fork out for a gold experience. I’ve personally stayed at this location many times over the past 20 years and while the common areas of the hotel is mostly enjoyed the rooms are always under maintained. Paint, caulking…always sloppy. Bathroom floor is sticky and dust bunnies collecting in the corner is disappointing. All of this to say I would highly encourage hotel management to...

"Dès notre arrivée, nous avons eu des problèmes de réservation. Nous étions 2 personnes pour 1 cabine,"