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"Poor value for the money- never even refilled the amenities. We had a health issue and requested a different room. We were told the hotel was full and they could not move us to another room. My girlfriend was forced to go to another hotel. (This was a Thursday morning)"

"So we got sent to another hotel. They were not really taking reservations but Expedia kept giving reservations. They sent us to a nice hotel but could have communicated this instead of us waiting in line at there hotel for 30 minutes at least. Very slow checkin at this hotel. AHad to get back in the car and find the other hotel. Then we had to pay for parking. Oaks was not a pay for parking. Plus the oaks had a viewing lounge. The new hotel had no viewing lounge and the room did not have a...

"Clean, newer rooms good location"

"The overall cleanliness was not up to par for what was paid. Parking is not included, disappointed in the overall experience."

"Staff was super helpful. Carpets were stained in our room and found medications underneath the bed when my kid was looking for something."

"Breakfast was good value"

"We enjoyed the stay overall. It was good, not great. The check in was extremely busy and I was not prepared for how busy it would be here. There were people everywhere. The bathing pools were too full to be comfortable. The room is very expensive and quite outdated. Our bedding was very clean and the bed comfortable. The room did have a bit of a smell of a room that has been damp and dried out a million times. Likely due to the hot springs. Beautiful location. Very busy. Trying to...

"Tout était parfait...."

"I don’t like it!! So loud I can hear all noise."

"Clean room, super professional friendly staff.Javier was exceptional at check in and follow up on our stay."

"Nice"

"Clean and modern hotel!"

"Wonderful hotel very very clean Food great at both restaurants quiet at night great helpful staff"

"We had a wonderful time at the waterpark!"