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"Staffs are helpful."

"The staff were very friendly for the most part. The evening staff at the front desk were less attentive. The other staff however were friendly and went above and beyond to be polite and helpful."

"First of all they cancel our reservation and said we have plumbing issue and we booked hotel for you at hilton hotel. We went to Hilton hotel and got room like there is literally like no view plus we paid $55 for off site parking there. If we know before then I would book hotel hilton itself. Staff was not friendly. And can’t recommend this hotel."

"Great stay"

"Unfortunately, I was very disappointed with my stay. When we first entered the room, it had not been cleaned properly. There were hair strands everywhere, including on the bed, and a thick layer of dust on most surfaces. I spent nearly an hour and a half cleaning the room myself before contacting the front desk. I also noticed that the bed sheets appeared not to have been changed. Housekeeping later came to vacuum the room and replace the bed linens, but the room still did not feel...

"Writing this review after an amazing stay at the Sheraton Fallsview Hotel. We booked our stay on Expedia where I misunderstood what I was booking and thought I had booked a room with a view. Turns out the view was a brick wall. This was very disappointing as it was our son's 16th birthday and we had planned a weekend getaway. Not the end of the world but disappointing for sure. I voiced my concerns on Expedia to let them know that when booking a two queen bed 'View", the words "no view' would be...

"Good stay. No complaints. Air conditioner wasn’t running properly and I brought it to front desk attention and they offered a discount on our two day parking. Left a good feeling with us and will be back."

"Very clean and comfortable room. Good location close to lots of restaurants and short walk to shows at Fallsview Casino. Nice observation deck on the 25th floor offers a great view of the falls. Only small drawback is the lack of parking on site. You can self drive to the nearby lot about 1 kilometre away and take a shuttle back for 35 dollars or a valet will look after the parking but charge $100."

"Our room was in the old part of the hotel. The general hotel has a tired feeling but this portion is incredibly run down. The room was musky and dated and the carpets were stained. The staff at the hotel were friendly but that and using the hot tubs were the only redeeming part. The outdoor regular pool was run down and pealing. We came for our anniversary and spent over $300 for a room that was worse than a Motel 6. To make matters worse we were awaken at 3:30 in the morning by screaming...

"Shout out to the maintenance person who fixed the ac in my room during this heat wave. At first, it sounded like a jet engine and kept me awake all night. After the fix, it was super quiet and I slept like a baby."

"Great view of the fall"

"good enough"

"Great place to stay in Toronto! Large & clean rooms/suites; wonderful jacuzzi on rooftop; very enjoyable bar/restaurant in lobby; and the staff were amazingly friendly & helpful!"

"Room was too hot and smelt bad"

"The staff were extremely kind and friendly!"

"Location was great! Pool was good gym was average! Water pressure on high floors was poor!"

"The cleanliness was top-notch and the staffs were extremely friendly :)"

"This is the best hotel i booked ever"

"The hot tub"

"The Royal York never disappoints! As soon as you walk in, your blood pressure lowers and you admire the majesty of the architecture of 1929, and the beautiful property upgrades over the years. The staff are top-notch, the interiors are perfection, and the rooms are immaculate and comfortable. LOVE the Fairmont Royal York!"