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"The hotel was beautiful but our ac broke so they moved us to a different room but it was a downgrade from what we originally had. We requested a small end table when they moved us and we never received it. Perfect location and view but the customer service is limited"

"The elevators extremely slow. The jacuzzi did not work. A surprise $100.00 charge for parking. Service , if I was in a Red Roof was what I would expect. Not what I expected for what I actually spent. Expedia was great. The Hyatt was terrible . Not worth the price. I will tell anyone that listens."

"The area surrounding the pool was dirty"

"Clean room"

"Arrived very late, no problems checking in. Helpful staff, clean and quiet. Close to Niagara Falls and entertainment!"

"Great views! Breakfast buffet not so great regardless if you included it, go off site!"

"They gave coupons during check in, ihop and Friday. They are useful"

"Stunning"

"Loved the pools,"

"Overall, the hotel was clean and functional. It had all the amenities we needed. The outdoor bar and pool were nice, and we indulged. The room was functional, ok for our purposes. The mattress was somewhat hard, and the bed squeaked when we moved. There were many annoying levels with a few stairs in between. As a disabled person using a walker, I found it a great hindrance. I was going to use my electric scooter, but the barriers proved to be prohibitive."

"Great view of the fall"

"Muy bonito hotel, limpio, personal amable y tiene una excelente vista, al escoger habitación para tener una buena vista tienes que escoger las habitaciones superiores."

"Great hotel. Helpful staff. Clean and comfortable room."

"Clean rooom, nice staff"

"Large clean rooms."

"There are two things great about this property. The location—walking distance to Canada Place—and the comfort of the mattresses, which allowed us to sleep very well. It appears that the hotel has been renovated and the rooms were clean with little carpet, mostly linoleum (I love hotels without carpets because it’s easy to see how clean are the floors. I recommend this hotel."

"Nice place to stay"

"The hot tub"

"Parking is expensive not free Don’t move minibar item even if you don’t use them they will charge you. Very long waiting to check in, Elevator so complicated to use Nice lobby and good spot too crowded. Thanks"