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"Beautiful hotel with stunning views of the fall"

"Room was spacious! Staff was very friendly."

"Rooms were clean. Check in was chaos at 4:00, massive line up not enough staff at the counter no set line people were hot and irritated so some started cutting ahead of others. It took me 45 mins in line. Parking is not convenient and they charge 50.00 per night to self park. It was OK for a night but wouldn't go back."

"I was disappointed I could not use the hot tub on Deck 27 because there was no accessibility. I specifically booked this place for the hot tub and the website nor the receptionist did not state it was not accessible.There were only stairs available to get to the floor where the hot tub was located. I use a walker and require an elevator or the vary least a ramp to reach the location. I went to the front desk and inquired, they insisted there was another elevator to get there but there was not. I...

"Nice room and very clean."

"The rooms were very clean, and the staff were very helpful."

"I found the room hot to sleep, I tired to get it cool in there but the air wasn't really working properly I dont think , Also the breakfast buffets are very good . They gave me a coupon, for dinner at the buffet ,it said KIDZ eat free with adult purchase.. I did that .then say ONLY 1 child .. so it turned out having to 54.00 for buffet for 1 adult and 25.00 for the other child .. I found the coupon was really worth it .. cause I didn't eat 55.00 worth of FOOD .."

"Excelente ubicación. Habitación pequeña pero muy limpia y con exclente vista."

"The A/C did not work in the room upon checking in and the new room was upgraded."

"Pools were nice. Staff were friendly. Quick 1 night stay! 😃"

"Our room was not cleaned after our first night. We left the room at 8am and returned to an unmade bed and dirty washroom at 8:30pm. We were told they were trying to be more green - what??? They were unapologetic and I had to ask for the room to be cleaned each morning after that. The air conditioning unit was very loud and banged each time it fired up- very disrupting when watching TV or sleeping."

"Wonderful trip"

"The view was excellent and location was great. Very accessible to public transportation. Can’t beat the view of Niagra Falls. The fitness room was blah. Not many options there. Other than that we had a great stay!"

"Clean rooms and lots of different amenities from casino to pool sauna steam room and bars Everything was great expect for staff Reception was unhelpful and annoyed at any request I had. Even DoorDash delivery was a process . They don’t have a designated spot for food deliveries and they need an extra verification from door dash that the food was for me. I never had to go though that before and any other hotel. It seemed that instead of trying to make things smoother and easier for you staff was...

"Overall the property is good, excellent location, friendly staff, good housekeeping. The only two notable things are: dirty floor carpet everywhere, in the hallway, in the rooms, it's visible these are very old, worn out and need replacement. Second - they have weird plumbing system, you can hear the water going down the drain even when you're not running the water. Not sure if other drains go into the neighboring rooms or another arrangement. Very odd."

"My room was clean, and the hotel smelled fresh. The housekeeping staff cleaned my room every day, and it was always spotless. The housekeeping ladies were very friendly as well. The front desk staff were courteous and helpful. I also liked that there were several laundry rooms available on every third floor. Overall, I was very satisfied with my stay."

"Great location & bar, perfect for FIFA events. "

"Très bien situé, cependant parking 60$/ jours"

"My stay was ok. The renovated rooms are nice but it’s still an old property. You can hear everything through the thin walls, the air conditioning units are super noisy. The historic charm of this property is lost on me. Won’t be staying again soon."

"Dès notre arrivée, nous avons eu des problèmes de réservation. Nous étions 2 personnes pour 1 cabine,"