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"Initially placed in a room with a broken tub liner near the filthy end of the hallway. Paid for a view of the falls and was placed on 3rd floor where the falls were not viewable. Because the room was not maintained I was moved to 9th fl. Where it was much cleaner, nicer, and the view was visible. The hallways are kept up better and nicely decorated on the upper floors.The lower floors are scrappy looking. Amenities are shallow. Reception desk lines were long hotel seemed to be...

"Door was broken. Had to pay for parking which was ridiculous. The property was in a decent location."

"First time checking in Vittoria and I’m absolutely delighted with the cleanliness and how it is walking distance with all the attractions. The staff are very friendly as well. Will definitely book again"

"There is no smart tv the hotel is very very old Some if the ice and vending machine is not working . Just be sure when you booked its not FALLS VIEW it a REVIER VIEW which is totally different"

"Overall bad , but I knew something was be wrong when I get charged right away one the reservation instead I put I will pay on my check in I get charge , the water park was closed, one of my two bedrooms was with old mattress Sunk from being so old that it is, and they simply went to see it and they never changed it or changed rooms or at least apologize they simply were not interested because they had already charged me for the rooms it is not worth it for what I paid the quality may have...

"ok"

"Not happy with Expedia I should have book direct"

"​The hotel itself is lovely, immaculate, and supported by a fantastic team, the front desk, housekeeping, and maintenance staff were all wonderful to deal with. However, the breakfast operation was a major disappointment. ​Avoid paying for the breakfast package. We purchased it in advance expecting a quick, convenient option, but on both mornings of our stay, we waited roughly 30 minutes just to be seated. Staff walked past us repeatedly without ever acknowledging us, even though the dining...

"We had a great stay at Americana Waterpark! Everything was good overall, and the kids had a wonderful time. The only issue we experienced was that the hand soap in our room’s washroom wasn’t replenished. Other than that, everything was great, and we enjoyed our stay! We would definitely consider coming back."

"My family took the Hullo Ferry over from Vancouver Island to see a concert at BC Place. We arrived during a busy time prior to check-in and our room was not ready. The Bell Service team was so helpful with storing our bags safely so we could enjoy a late lunch in the city. The front desk phoned later to let us know when our room was ready and we had a pretty seamless check-in. Upon arrival to our assigned room, we realized that there were not enough beds - we'd booked a family room with 2 King...