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"I booked a room at Oaks Hotel Overlooking the Falls one week in advance because I specifically wanted to stay at this hotel. After driving about 8 hours with my wife and our 4-year-old daughter, we arrived exhausted, only to be told at check-in that the hotel was overbooked and there was no room available for us. Instead of honoring my reservation, they informed me they had booked us a room at a different hotel. That is not what I paid for or agreed to. I chose this hotel for a reason, and...

"Clean! Easy check in & check out. Close to Clinton Hill."

"Friendly staff. :)"

"Thankyou"

"I recommend this hotel for some old world charm. We really enjoyed the hot spring pools and live band. We enjoy dancing. However, we stayed in an older wing and sound travelled easily from rooms close by. We heard an entire phone conversation word for word. Next time we shall phone the hotel directly and reserve a room in a newer, better sound insulated room. I hope the owners will be able to upgrade the hotel in the years ahead."

"The property is first rate. Feels brand new. Fresh, clean, with plenty of amenities"

"We stayed here for 3 nights, the king mattress was horrible it sunk in the middle. My daughter and I had horrible sleeps all three nights, we did complain about the bed and they sent people to fix it while we were out, but it still sunk in the middle when we slept on it. For the money you spend on rooms they should “replace mattress’s “ that are worn out. I have personally gotten to liking B&B’s over hotels!"

"The accessibility bars in the bathroom were not designed for easy transfers and the bed was too tall that I couldn’t get into the bed without assistance. It would never work if I was travelling alone"

"Pool water was freezing. And the hot tub is connected to the pool so it is cold water. Not hot Gym was basic Check in staff was not a great experience. Check out was very friendly Beds comfy Pillows okay. Had to ask for toilet paper and cups for room as did not receive a room cleaning"

"Staff is always amazing"