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"The first room we were given had a strange smell like a plumbing problem had occurred. The second room did not cool down below 78 degrees ever and was significantly warmer than the hallway. It was spacious, clean, and comfortable however. There are no microwaves in the rooms and we had to request one. I received one for free because of a reward status perk but was told that there is usually a charge. Valet and bell service is great but you are separated from your luggage for a time so do not put...

"I found 3 spiders in the room on three separate occassions. So i did not feel safe letting my baby sleep in the play yard as it was too close to the ground. The comforter had blood stain. The trolley service they said every 10-15 mins i waited 30 mins and i went back to the room to call front desk i called twice no answer. I started calling from my cell phone no answer. I wasted about an hour just trying to get in touch with someone to get a trolley to pick us up and then they try to blame me...

"Great location. Pools and beach access were awesome. Staff at hotel are all very friendly. Staff at Grill not so much. Glad I stayed/visited but would not go back. Hotel was not clean enough for my liking. Felt dirty and even after the rooms were cleaned it was still dirty (and stained)."

"Is a place to sleep for the night nothing more to add."

"Needs a major renovation"

"Great family friendly hotel, loved the lazy river. Not a fan of having to fight for poolside chairs though."

"Good- close proximity to the park, spacious rooms, good views of the river Bad- Cleaners did not turn up to clean the room even after multiple requests"

"The staff was helpful and friendly!"

"Views are amazing. Staff was friendly. Rooms got clean and my son even lost his wallet at the park right next to the hotel and it was returned so I would have to say good area to stay as far as trustworthy people"

"Mi hijo Jorge esposa e hijo se hospedaron, me informaron que todo estuvo muy bien en hotel Sofia,"

"Everything was perfect thank you"

"Great place to stay with family"

"Great stay overall!"

"Property was great!! Loved the space available in room. Hot in bedroom so it’s obvious why they put a fan in for air movement. Clean and comfortable. Room service was pricey but worth it after a long day and not wanting to lug kids out before dinner & fun. Hotel check-in attendant was TERRIBLE. lackluster. Looking at his phone and definitely NOT creating a Bahia you’re going to love this place. I would guess he’s been there toooo long and forgets WE ARE ON VACATION! Make it great or at least do...

"No elevator to 2nd floor and front desk staff was not empathetic or polite"

"Stayed here while visiting Disney. Short walk to the park. We prefer this hotel to others because of the location. Pool was nice, they had gazebos to lay under with loungers. The off property restaurant was AWESOME. It was clean, the air conditioning worked good, free breakfast. You can’t lose! This is our go to place now. We used to stay off Harbor."

"La habitación se veía anticuada, sin atractivo"

"The staff were great. The valet was awesome. Very clean rooms. Perfect service."

"Clean room, great location, good restaurant and bar. It made our stay very enjoyable."