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"Only issue I had was the valet was rude"

"We had a fantastic stay !! Will defitnetly be returning."

"I was disappointed with my stay. The valet staff was rude, our trash was never taken out even after we hung the make-up room sign on the door, and the room had maintenance issues—the lock and security chain both fell off. We were also not provided enough towels, and I was charged the wrong amount at checkout. The restaurant did not have a lot of the menu items either. Overall, the service and condition of the room did not meet expectations."

"Nextdoor to Alamo and about a block from Riverwalk. So convenient!!!"

"Love this hotel"

"This is our second stay here. Loved the place the first time we stayed. So of course we had to stay again. And just as expected, it was another wonderful stay. That signature scent as soon as you walk in to welcome you. Lobby staff excellent. Bartenders excellent. Restaurant staff excellent. And cleaning staff excellent. We will probably make this our place everytime we go to the riverwalk."

"Todo estuvo bien los ascensores deben de renovarlos, lo demás muy bueno"

"We had to switch rooms bc our original room smelled like sewage. The rooms were outdated and dirty. The pool was absolutely filthy on Memorial Day weekend."

"very friendly hosting"

"I was pretty disappointed in the cleanliness of the room and lack of staff. Breakfast was limited and very little. When i needed fresh towels or assistance from the front desk I would have to go down and get the items and still had to wait for a staff member to show up. It was definitely a convenient location for what we were there for. Would suggest updating the furniture and having an outside cleaning crew to do a thorough cleaning. Thank you"

"Room was clean and so was hotel"

"Honestly… disappointed. Bedrooms was nice and beds were comfy. Location is excellent. You can walk right out to Riverwalk. Carpet wasn’t clean in the living area and bathroom is worn, dingy, stained and tub had mildew. Mirrors and faucet were stained and dingy. Cabinet containing fridge was broken. There was no sheer privacy curtain in window, only black out drape, and the bathroom doors were broken and had to be forced closed. Bathroom is worse than a very basic hotel bathroom. I’m hoping they...

"Room is not clea"

"Location was perfect. Just had problems with the shower in our room. Water pressure was almost non existent."

"Great hotel"

"No parking at the hotel the first night told me to park across the street $46 for 12 hours 😳 Kleenex box in my room one tissue in it..2 days later finally got a box of Kleenex. Exact same breakfast every morning, I was there for 7 days. Asked for one hour later check out charged me $50. Asked for towels to shower a 2nd time after working out the housekeeper I asked said someone else was working my side of the rooms…they’d provide the later. I stayed many times in hotels in Downtown San...

"Excelente lugar para descansar. Gran experiencia. Super bien ubicado. Excelentes precios."

"This was our first stay since the Hilton transition, and the collapse in quality is staggering.The resort has devolved from an upscale sanctuary into an under maintained, commercialized venue that prioritizes a "trashy carnival money grab" over paying overnight guests. We paid a premium luxury rate to enjoy resort amenities we could not even access or use. The failures during our stay included: Under maintained Grounds & Broken Amenities: The lawns were poorly kept, and major signature water...

"Location location location. This was a short walk to everything we wanted to do 5-8 min walk. Everyone was so nice from the check in to the cleaning staff to the valets. The only thing that that was a problem was the elevators. Every time the elevators opened they were full and we had to cram in. When we went to check out at 10 am Sunday we waited 30 min for an elevator then finally carried our bags down 7 flights of stairs. So either get up and out early or pack light but we would still stay...

"The hotel is nice. The staff wasn’t really friendly and getting our car from the valet was a pain. We waited 40 min for the car at one point."