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"Grotto Bay has seen better days. We arrived at check-in time to a very substandard room. The building was next to active construction, the room was so moist water covered the windows so you could barely see out, plus the alleged ocean front room looked out onto a wall of shrubbery, so the water was barely visible. After much discussion with the woman at the front desk, we spoke to the manager. They said they only had one available unit which was below the level we had paid for. He offered to...

"Food was more expensive than I thought, but so is everything in Bermuda. Hotel was excellent and better than expected. Good location, great staff. Easy to relax."

"We weren't aware of all of the stairs but managed fine."

"I love the friendly front desk staff and the use of the pool and amenities all day even after I checked out."

"Staff was very helpful and considerate"

"The staff was helpful, but the owner was inhospitable. A few family members came to visit me including my wife and infant from a cruise ship and she tried to charge my wife for staying the night when the reservation payment was for 2 adults. She kept checking on us to make sure our guests left."

"The property for us was perfect. We liked the quiet, the staff, the old world charm and the amazing food at the restaurant!. It has a vintage retro vibe that we thoroughly enjoyed. Some entrees and deserts are prepared table side and the chef is amazing!"

"I stayed at a separate resort more than double the price my first 4 days and hands down this one was nicer, and is the one I’d return to. It’s cute, quiet and clean with the right touch of luxury. The mini kitchen was much appreciated."

"We loved our stay! Our room was amazing, the staff was so nice and accommodating. Food was pricey but the experience was lovely. We didn't want to leave."