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"I didnt like that I was given a very hot room 30 degrees at the end of a corridor up 4 lots of stairs and had to carry my case the whole way."

"It’s a beautiful hotel. However, the rooms had no air conditioning or proper ventilation. I wouldn’t go in summer since the heat gets trapped in the rooms which makes it very difficult to sleep. The buffet breakfast wasn’t good, cold dishes with no variety of food and we were told there weren’t tables available when we arrived so needed to wait 30mins to get a table. I feel like we paid a lot of money for a very basic service."

"This property is at Terminal 5 with no shuttle service. I have traveled a lot and usually an airport hotel is either located at the airport or has a free shuttle service. This is a nice hotel but our first uber driver took us to a different Holiday Inn Express from the car rental at a different terminal. By the time we paid to get to the hotel and then to Terminal 2 the next day we could have spent $75 more on a more convenient location. My fault for booking in a hurry without checking...

"A beautiful place with nice sitting rooms and great breakfast along the Thames. Some English charm and top notch service."

"While the staff did their best to help us. We had to change rooms at 2;30am after coming back from a gig at Wembley. The bed was like a rock. TV was damaged. The chair was broken and the air conditioner didn’t work."

"Good nights sleep and a great location"

"This was an absolutely beautiful property! My husband and I stayed in the more modernized side and it was very clean and comfortable. The historic lodge is the real show stopper though. We throughly enjoyed walking the property. The gardens were beautiful and there were some very nice walking trails. We had the pleasure of being helped by both Tiegan and Lewis, they went above and beyond to make our stay so special!"

"Wonderful hotel - I would definitely stay there again!"

"Had a great stay"

"lovely helpful staff nice and close to thorpe park the darts and cinema seats to watch sports were a quirky touch. also kids buffet food was spot on"

"Lo que más me gustó de este hotel, es que es muy acogedor, típico hotel inglés de moqueta en pasillos y habitaciones, pero que está muy bien mantenido y limpio. La comida también muy bien, tipo buffet con mucho donde elegír, aunque un poco repetitivo, al menos en el desayuno que es lo que tenía contratado. El personal, muy amable y servicial. A veces eran las diez de la noche y aún seguían limpiando las habitaciones, lo cual tampoco me extraña porque el hotel es muy grande. Lo que no me gustó,...

"Amazing stay"

"Clean rooms and helpful staff. This is a hotel that facilitates the elderly and disabled. A relaxing stay; no kids or loud parties, however no versatility in the guests."

"The hotel looked and felt tired. The parasols had seen better days and could do with replacing. Breakfast was very nice, the room large and clean."