"Although the hotel is beautiful, the staff were not
Very helpful or kind. They don’t speak unless spoken too and don’t offer any help unless you ask. I think I’ve seen the cleaning crew on my floor 2 times out of my entire stay for 5 days and that fancy restaurant that had the castle by it the service was not the best either. I don’t even want to go into detail about that. Basically all that’s good about the place is how it looks and barely even that because they don’t keep up with it much"
"Although the hotel is beautiful, the staff were not
Very helpful or kind. They don’t speak unless spoken too and don’t offer any help unless you ask. I think I’ve seen the cleaning crew on my floor 2 times out of my entire stay for 5 days and that fancy restaurant that had the castle by it the service was not the best either. I don’t even want to go into detail about that. Basically all that’s good about the place is how it looks and barely even that because they don’t keep up with it much"
Lizzette