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"I booked this hotel specifically because it was advertised as a beachfront property, as my husband and I were celebrating our 25th anniversary and wanted this trip to be special. Unfortunately, our experience was very disappointing. I completely understand that the sargassum on the beach is beyond the hotel’s control, and I do not blame the hotel for that. However, there were several other issues that made our stay disappointing. The property felt almost like a ghost town, yet our room was...

"I enjoyed my stay at the resort and the staff were friendly and accommodating."

"I have been to the crane about 5 times and everytime I visit I fall deeper in love with this resort. It’s clean, beautiful and the people are amazing they go above and beyond to ensure that your stay is great. I appreciate that there’s always a kitchen in the rooms. My only complaint is the lighting as a woman who does her makeup every night on vacation, better lighting would be phenomenal. I can’t wait to come back the food, pools and beach are all 10 out of 10."

"The staff was very helpful they went out of their way to accommodate our needs The food was ok"

"Everything was really great, food very tasty. Everyone onsite was very helpful with any questions or needs we had."

"Staff never smiled. No warm greetings, no good mornings. would be nice if after paying lots of money to stay there you'd at least get a smile. Cristina at the cafeteria was exceptionally rude. Also, had to hunt down someone on the beach for towels. Only to receive attitude when you'd ask. Someone really needs to have an urgent meeting about the overall mood of the employees. I will not stay there again based on our treatment."

"Beautiful resort staff weee just the best but the amenities were very minimal. The water sports were also not included like the website said it would be. Other then that if you are just looking for a calm peaceful slow pace resort this would be a great choice"

"This place was great! The room was spacious it had everything we needed. The location was great and if you walk to the back of the property there’s a restaurant and private beach/pool for the guest. Also down that street there are a lot of restaurants and bars within walking distance! Great experience we will definitely stay again!"

"Very friendly staff and beautiful atmosphere"

"I really enjoyed this resort. Very clean and well kept. The only thing I didnt lime was they were out of alot of different foods so we didn't get the full experience and some restaurants weren't open. The staff was great and very friendly."

"The only aspect of this trip we didn't care for was the inability to really explore around the resort due to the costs of requiring transportation. Otherwise, it was magical and relaxing! Beaches!"

"Arrival date room smells very bad .Ac was not working. The out side of the balcony was full of bird poop . Very pleasant to look at out side and have all convenient but needs a face lift and more training for the cleaning staff . Please conduct quality checks before placing customers in their respective rooms"

"Our first day, The hot water wasn’t working, they did fix it after but was still slightly warm not hot. Excellent staff is what makes this place worth it. Very helpful and accommodating. When our flight got delayed we were able to check out late at 3pm and stay in the lounge with use of their facilities and even food and drinks until 6pm. Food was okay, not a lot of vegetarian options besides salad. Seaweed was present on the beach so didn’t look nice to go in the water."

"Central location. Staff was very professional and helpful. However, ongoing construction during our visit - so too much unwanted noise. Property is also very dated and needs an urgent upgrade. There are several better options in this price range. Best to consider what works best for you. We would not stay at this property again!"

"Fantastic all round"

"The Resort was beautiful and comfortable. The pool was warm. All of the employees are kind! We had a great stay!!"

"Staff was very welcoming, helpful and nice"

"When we arrived there, after 10 minutes,my wife and I immediately went back to the front desk(a table with someone sitting) to tell them that we’re not staying. The place was misrepresented. It was an are where a few people congregate to drink and the swimming pool looked like the water was stagnant, not clear and when we went in the room some of the towels had spots in them. We call Expedia and they said that Socco would not reimburse us. Not fair since we didn’t stay and didn’t use the...