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"My room was dirty! On checking at 530pm had to waited until 930pm for a new room which they forgot about me my baloncy door opened and would not close my refrigerator was empty the floors where not swept the bathroom is old and it had a musty mold smell in both rooms for $400.00 a night not worth it in my opinion and the food is not good the staff is friendly a d kind helpful. The wedding venue on the property was nice."

"The property was amazing, the staff was very friendly and helpful, the food was ok (gourmet was better than Caribbean food), but the options catered to all taste pallets. The drinks flowed. The spa….SUPERB! The only thing was, there was no real communication regarding on site events. A white board was the only way to find out what was happening. Perhaps providing daily notices on the breakfast table would help travelers plan their days."

"Everything was really great, food very tasty. Everyone onsite was very helpful with any questions or needs we had."

"We were guests of sugar bay for three nights in late August. Overall, the experince was positve.The location is ideal, food was good, and staff was generally helpful. But there were some things for improvement. I wasn't aware that you could only make a reservation to premium dining once for every three nights. I wish this was more explicit in the booking. Also,"

"We stayed 6 nights (August 21st-August 27th) as Diamond Club members. From the second we arrived, we felt like we could exhale! We felt like we were on vacation immediately. We received professional, attentive service and check-in was pretty quick and seamless. Our Butlers (Michael, Chaddo, and Taneah) were excellent!! They were always available and responsive and addressed everything we asked for. But I want to also acknowledge that all the staff we encountered on the resort were super...

"Very friendly staff and beautiful atmosphere"

"We had a fantastic stay with our family of four, including two younger children. The rooms were spotless and were cleaned daily. The staff was incredibly accommodating and always greeted us with a warm “hello” or “good morning.” The pool area was a highlight of our stay. Aaron, Joshua, and Jose at the bar were incredibly friendly and engaged in great conversations with everyone. The atmosphere at the pool bar was truly island-like. However, there were a couple of things that were beyond the...

"I loved the location. Beach right there. Several eating and shopping places within walking distance I would have like complimentary or even paid to use water in the room. Replacing soap would be great."

"Central location. Staff was very professional and helpful. However, ongoing construction during our visit - so too much unwanted noise. Property is also very dated and needs an urgent upgrade. There are several better options in this price range. Best to consider what works best for you. We would not stay at this property again!"

"Staff was very welcoming, helpful and nice"

"The Resort was beautiful and comfortable. The pool was warm. All of the employees are kind! We had a great stay!!"

"Great Property, Nice Hotel Lovely location, Food at the restaurant was great. Good option, if you dont want to do an all inclusive."