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"The grounds were very clean. Staff was not so helpful when you asked them questions. The rooms are looking kind of old."

"Hotel really doesn't have any amenities. The pools are overcrowded, there is no seating provided by the hotel to enjoy the ocean view. The pool area maybe had 15 lounge chairs total. They do not allow you to charge anything to the room. There is no staff to serve you around the pool area. This is a hotel frequented by locals (which is not a big deal) and they are aware that the hotel doesn't provide a whole lot which is why most bring their own seating to the hotel. The rooms are in disrepair...

"None"

"love it will return"

"Very large rooms"

"Spent 25 minutes to check in. Towels and bathtub curtain in poor condition."

"Loved this place. Close to the border, spa amenities are top notch. if you get a chance, try the temazcal.. wonderful experience. Will book again…"

"It was fine except the shower door didn't seal properly and floded the bathroom floor (luckily there was a drain in the floor)."

"Be aware… AC. In this hotel is an option only half of the rooms have AC, i was there on a hot and muggy day and I couldn’t stay, I am trying to get a refund, but it is so hard dealing with text They didn’t have a option for me and I had to leave with my family without a plan B for hotel… it was very frustrating"

"No me pareció una buena atención de parte del personal encargado del restaurante y bufet , ya que no pude ni siquiera tomar el desayuno debido a que me estuvieron reclamando que mi reserva no contaba con el desayuno , y estuve perdiendo bastante tiempo con esa aclaración, y después de eso al final verificaron que si tenía incluido el desayuno y al estar tratando de servirme alimentos, llegaron a indicarme de una mala manera que no podía tomar ciertos alimentos y al final ya no tome más alimentos...

"Room didn’t have much no coffee pot only One hand towel one wash cloth towels were thin"

"Very nice staff cute hotel"

"Buenos dias necesito el reembolso de la reservacion del sábado a nombre de Martin Valenzuela, ya que al llegar al hotel después de reservar en Expedia me dijeron que estaba lleno el hotel, y no me dieron solución, así que necesito que me den mi reembolso, quedo pendiente."

"Hospedarse en em Cielo es hospedarse en un complejo incrustado en el Viñedo de la misma vinícola en el Valle se Guadalupe. Las instalaciones son amplias y lujosas, el Servicio extraordinario. El paseo de “El Cielo de Noche” imperdible por la conexión entre sus vinos y los cuerpos celestes. La cocina de fusión yucateca-baja norte es en verdad muy buena. El costo es alto pero vale la pena el gasto, si te hospedas con ellos entenderás perfectamente esto. Gracias!"