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"Great location, place was clean and the staff was helpful. Definitely coming back."

"Hotel is good. It’s old but seems like the management is doing their best to upkeep it. Not ADA friendly at all. Keep that in mind. Stairs everywhere, steep ones and no good flow for pedestrians. We stayed in a villa front row and it was a total challenge with my mom and my pregnant wife to get by. Other than that - hotel is good. Breakfast could be included and that will make a lot of a difference for the price."

"Primera vez hospedándome y volvería. El personal fue muy amable y nos apoyaron ante cualquier duda, la comida deliciosa, la habitación, la zona de alberca y jacuzzi limpias y la vista increíble."

"Clean room"

"Todo terriblep"

"Staff is not too friendly, specially the lady at the casino entrance."

"This is truly a 5 star hotel! Everything was updated, clean and safe parking garage. The breakfast was included and it was delicious! I will definitely will be staying here again when I go back to Tijuana."

"This may seem like its a hotel, but its a community of homes like a colonia with multiple streets. It did have a few pots, and silverware, but I would not depend on them having what you need to cook a full meal. It's a hike to everywhere. Hike to the pool, Restaurant, front desk and beach. Staff was very friendly, but even they got lost helping find our rental, that they initially took us to wrong unit. Parking is in a lot away from units. Our room was listed as 2 beds, one of which we...

"Great hotel breakfast included but after the second cup of Coffee you have to beg for more or go buy some waiters will purposely ignore you after the second cup over all its great 👍"

"Staff were wonderful"

"I don’t even know where to begin! From the moment we checked in, our experience was amazing. The gentleman at the front desk went above and beyond to make us feel welcome. He personally walked us around the property, showed us where everything was, took us to the restaurant, and even helped us bring all of our belongings to our room. The hotel exceeded all of my expectations. Everything was spotless and incredibly clean. Anytime we needed our room cleaned or requested anything for our room, it...

"El sendero para caminar. El jacuzzi"

"Room was very clean nice only ! Room had Avery bad sewage smell from restroom ! Had to turn a/c to filter air overnight and keep restroom door closed ! In order to reduce the very bad smell , I filled complaint with the front desk"

"Hotel limpio, personal muy amable"

"Nice, clean helpful staff, good location close to it all. Only issue is the elevator is super slow. I used the stairs most of the time, I will return but will ask for first floor room"

"Everything Great"

"Te cambian tu reservación sin avisarte hasta que preguntas porque te están dando otra habitación con informaciones distintas"

"Our stay at El Cielo Hotel exceeded every expectation. From the moment we arrived, the staff made us feel genuinely welcome with their exceptional hospitality and attention to detail. The rooms are beautifully designed, spacious, and incredibly comfortable, with breathtaking views of the vineyards that make every morning feel special. The property itself is peaceful, elegant, and perfectly captures the beauty and charm of Valle de Guadalupe. The food and wine were outstanding, and every...

"El hotel se nota bastante antiguo. Aunque es grande, desde la entrada se percibe falta de limpieza, especialmente en los pisos y áreas comunes. Además del pago de la estancia, solicitan un depósito reembolsable de $800 MXN, siempre que la habitación se entregue sin daños. El desayuno incluido fue muy básico: chilaquiles con verduras y frijoles, sin huevo ni otra proteína. Si no recuerdo mal, cobran alrededor de $150 MXN extra por persona para acceder al buffet. La habitación no coincide del todo...

"Habitación limpia"