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"Clean room and was ready a couple of hours before check in time. Staff sent a message to state this. Luggages were happily kept or hold by staff before checked in and after checked out. Staff notified client of incorrect charge of a food item that was meant to be removed from the bill. Staff actioned promptly either to wait for manager for the refund or to be directly deposited back to the account. Front reception staff are friendly. Front Luggage Porter was quick to handle our luggages for ease...

"Great stay."

"Room needs to be cleaner"

"Perfect location in the city"

"The views were beautiful a little noisy sliding doors need fixing fir wind and noise but either wise an amazing stay thank you 😊"

"The hotel offers exceptional accommodations with a scenic view of Sydney Harbour. The staff demonstrated a high level of professionalism. The guest rooms were impeccably maintained and well-appointed."

"Rooms, kitchen, coffee machine and fridge were in excellent condition & were extremely clean, neat and tidy. Massive amount of restaurants & bars surrounding the hotel as well as grocery stores. Staff were very fast, helpful & informative. Would definitely stay here again. 2 minute walk to the beach & tram which can access most of the Gold Coast & V8 Supercars racetrack."

"Hotel is in an ideal spot with the Cavill Ave tram stop just meters down the road. Staff are fantastic and we were always well looked after. Fridays and Saturday nights can be a little bit noisy but that’s something you need to expect when you are right by Surfers Paradise beach. Breakfast was well worth it and was always fresh."

"Great hotel rooms much bigger than they appear online sound proofing is a bit of an issue but other than that would stay there again"

"Clean room close to everything checked in late at night was a effort for staff member to check us in close to light rail main part of surfers close to beach"

"The staff at reception were amasing nothing was a trouble and they were very helpful. The room was clean"

"The staff were so incredible they were super helpful and amazing especially the bell desk people such a lovely Sunday afternoon team that were so so helpful. I wish I got the bell girls name but she did a phenomenal job and was super friendly. Thank you so much for an amazing experience."

"Great location!"

"Our room was 1004, first night we couldn’t sleep with the sound of like whirlwind from our room"

"When we arrived we were very disappointed to learn there was a building site next door and our balcony was practically over looking it. We were not informed about this prior to our stay, unless we would have not booked here. The day we arrived the weather was very windy and the patio doors on our ocean view room were banging. We were bitterly disappointed but once we spoke to Bernice on reception we couldn’t fault the excellent customer service we received. She upgraded us to a fabulous suite...