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"Was a wonderful trip, no complaints what so ever. Wonderful resort, friendly staff and tasty food."

"The room was quite dated, reception staff were not very welcoming. Maid staff was very good though."

"Very helpful and friendly staff. Nice quiet location off the Main Street. "

"The woman at the concierge desk “LUA” was extremely kind and helpful. She helped me purchase tickets to Tokyo Disneyland and also tickets for the bullet train to visit Kyoto. Loved the Godzilla theme, and the giant Godzilla on the roof of the hotel."

"Staff were very friendly."

"Location was great. However the room was terrible! Cramped, no storage space, noisy, and the negatives could go on. The outside of the building looked like a high-rise jail block house. And the room seemed like a prison cell. We had a single double bed that was pushed up to one wall and only allowed about 16 inched of space on the other side to walk around. No storage, only a couple of hanging hooks. Bath area was of modular design with plumbing below raised floor. I'm 6 foot tall and I...

"Just like other top Japanese hotels, the room was impeccably clean, although small (completely OK for me 1 person). The Onsen on the rooftop is a must-visit! Relax and tranquil, such rare find in a busy international airport. My only small note is, it is a bit far to go there and must change elevator... so ask for a closer room if you wanna visit the onsen like me, multiple times! :-)"

"Very clean and nice place. Staffs were so polite and close to subway station."

"Laundry facility worked well and convenient. There is a wall in the lobby that is interactive with kids that my daughter enjoyed. They have a welcome area from 2- 9 with candy, drinks, cotton candy and pancakes unlimited. Room very large and clean. There is a Family Mart at hotel as well, which was convenient for snacks, and medicine if needed. Subway 2 min away so easy to get too. Plus they have a Disney shuttle to and from both parks which was fabulous! Would definitely recommend and stay...

"Karaoke and caravan glamour life "

"The location of the hotel directly across Shinagawa Station was really great. The staff were also very cordial and helpful. Our room however was small, and it smelled of smoke. The carpet has cigarette burns in it and some of the shower tiles were cracked. They need to replace the carpet and maintain the room a little better."

"The staff at this hotel are attentive to detail and are very kind and helpful! They continuously checked in with us to make sure all our needs were being met. The room was the largest room we stayed in during our trip to Japan. The beds were extremely comfortable and we had everything we needed in the room. The location is fantastic! The hotel is near a train station and it's in a quiet location. If we ever go back to Tokyo, I'd definitely book this hotel again!"

"The hotel was great. The staff were very welcoming. The room was clean and enough space for our family of 4. The a hotel was just steps away from the train station and walking distance to great food and Dontonbori . We had an amazing stay and will definitely stay here again."

"The hotel looks new, smells great and is in a great location, 12 minutes walk to myeongdong street, 5 minutes walk to the stream, many restaurants around yet the hotel is located away from the noise. They clean the rooms every day. Every room has a fridge and stove which was great. I would stay there again but would book a bigger room."

"Loved location and atmosphere in and around hotel Didn’t like lack of closet or drawers so had to live out of suitcase."

"Great location, very important to know you need west exit of train station - navigating was difficult even with Google Maps!! No grid system and many streets are 2 levels. Loved our room and 2 unexpected surprises- a view of Mt Fuji and of the nightly projection show at the Govt building. Check out the nice fountain and outdoor seating at the Starbucks across the street- across from level 2 of the hotel!"