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"New parking charge of £10 per day. Ants in bedroom, pool locker jammed and had to wait 25 mins to get clothes etc and asked for a towel to be told to use the hairdryer to warm myself. No plug in wash hand basin. Feel that hotel has been let to run down lately. Food expensive !!! "

"Lovely clean room, staff very accommodating "

"Corner room was nice. Had a great view of town. Room was clean and up to date for electronics. Only complaint for me was hard bed and pillows, unless you like those features. Parking was not far in the underground offsite."

"Really nice setting and great view of the golf course."

"Arrived at hotel early evening. Had problems from beginning i.e. trying to log in to pay for parking, enquiries re breakfast. Staff do not know anything about parking, restaurant and leisure facilities as they are all owned separately. Have stayed here often over previous years but sadly it has gone downhill. However, the room was clean, bed and bedding was very comfortable and bathroom/shower came with soap and toiletry sachets. We didn't get breakfast as it didn't look worth paying £14. ...

"Beautiful location, food was excellent. In need of an update to furniture and some fixtures."

"I have never stayed in a hotel that offers a free beverage in exchange for saving the planet by minimising laundry. It’s an amazing concept which I would have opted for regardless, so very nice touch. It made me feel like you appreciate my business. Hotel is at the Center of activity. Few minutes walk to shops, bus station, museums, nightlife and restaurants. Very impressed by the entire experience. Thank you"

"Nice friendly staff. However both elevators were broken when we arrived. One had been out of order for 2 weeks. The other went out of order the day we arrived. We had to wait 3 hours for a technician to sort it. Having ordered an accessible bedroom, which was in the 3rd floor, this is completely unacceptable. Nice hotel though and helpful staff"

"A lovely clean hotel in an excellent location. The staff were lovely and very friendly. Highly recommended."

"Ideal for short break"

"Great 2 night stay with friends. Staff excellent and very helpful."

"The staff was wonderful ! "

"Really great and easy stay! Hotel was clean. Beds were super comfy! View was excellent too! The staff at breakfast were very friendly and welcoming- all of them "

"Lunan Bay beach is very nice."

"Yes the property is very dog friendly which we love and the staff are extremely attentive and welcoming the bar has plenty to offer drinks wise and the food and menu are literally out of this world."

"The staff was courteous. The place was average. Mold on the ceiling in the shower and the carpet was in bad shape."

"Hot tub great everything great"

"I didn't want to try the food because of the condition of the accomodation."

"Room was clean, functional and every thing worked as should, bathroom was spotless and plenty hot water and clean towels were pure white clean. There was a communal space to sit and have food, bit disappointed bar down stairs was closed ,but not in full season so not major issue. One recommendation is to swap the wood framed bed for a divan based, Badly injured my knee stepping down into the room hitting knee on bed frame as so close to step, this could have been avoided if was a divan which...