Ski Hotels in Alaska from SAR 526

"Coffee lukewarm, eggs cold, younger staff nice, older staff unpleasant and seems as though you’re bothering them if you have questions and that includes the owner Jay and Liz! There is no business center to print your boarding pass. "

"The room is very nice and spacious, but the TV was not watchable (very bad streaming, on every channel) and at noon time there was no hot water to shower, you would have to wait until later in the afternoon. As to the property, the convenience store/coffee shop was closed for renovation the entire time we were there, and the only open restaurant post-breakfast had no creamer for the coffee. One of the reasons I booked this hotel was because it was supposed to have these amenities, we did not rent a car and since we were staying up late each night to go for Aurora excursions we missed breakfast and wanted coffee at later time. I had to DoorDash coffee every day and even a few other items that the convenience store would have had. Otherwise, nice and clean room and property in general, I would stay again if these other things were to work. "

"Breakfast was okay. Nothing special but at least they had fresh fruit"

"We had a very frustrating experience with the check-in process. We called ahead specifically to make arrangements for our elder, made sure everything was communicated in advance, and even provided a card to cover incidentals so there would be no issues upon arrival. Despite doing everything we were told to do ahead of time, when she arrived they still were not going to allow her to check in. It was stressful, confusing, and completely unnecessary—especially after we had already taken the proper steps to avoid exactly this kind of situation. For an elder, this kind of delay and uncertainty should never happen. The lack of coordination and communication at the front desk made what should have been a simple check-in unnecessarily difficult. We expected much better organization and basic customer service. If arrangements are confirmed ahead of time, staff should be fully aware and prepared when guests arrive."

"Staff was friendly and breakfast was fresh. Bathroom in my room was in need of some renovation. The ceiling and wall around the shower was literally crumbling apart."

"Homeless take over .. not safe for traveling alone . ..kids or in general. Paid for a double room..was missing a couch or recliner .. just a bug emptied space infront of the Air conditioner/heater n widow area .. like it wss still being in the **remodeling * process .. staff wss nice ..but didnt care about the homeless all over the property "

"Liked the updated room"

"food nearby"

"Great place. Quiet "